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All Journal Empowerment : Jurnal Pengabdian Masyarakat JURNAL ILMIAH CAHAYA PAUD Jurnal Caksana: Pendidikan Anak Usia Dini Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Nurkhalisa, Nurkhalisa
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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

 1 
Inovasi Pelayanan Pengaduan Hotline Di Rumah Sakit Umum Daerah Kabupaten Pangkajene Dan Kepulauan Nurkhalisa, Nurkhalisa; Razak, Andi Rosdianti; Tahir, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 1 (2021): Februari 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i1.3840

Abstract

This study aimed to describe the Innovation of Hotline complaint services at the Pangkajene and Kepulauan Regency General Hospitals. The research method used  qualitative. The number of informants in this study were 5 people. Data collection  technique were observation, interviews and documentation.Data analysis used data reduction, data presentation and conclusions, while the validity of the data using source, method and time triggers. The results of this study showed that the Hotline complaint service innovation at the Pangkajene and Kepulauan Regency General Hospitals was seen from five dimensions. In accordance with previous innovations and in accordance with operational service standards, the procedure for Hotline complaint depended on human resources. The possibility of trying Hotline complaint services could improve the quality of services. Ease of observing, Hotline complaint could be quickly followed up in providing criticism and suggestions. 
Co-Authors Andi Rosdianti Razak, Andi Rosdianti Arisandi, Irwan Dirgantara, Arya Egi, Made F, Kadek Karina Fauziah, Nurul Ummi Haerul Purnama Herlina Herlina Hidayat, Arman Ilyas, Nur Islamiyah Ilyas, Sitti Nurhidayah Kurnia R, Rika Masgode, Muhammad Buttomi Muhammad Tahir Musi, Muhammad Akil Nur Azizah Pratama, Eksal Puspaningtyas, Retno Rahayu, Ismi Sry Rahmadani, Ririn Ridwan, Resky Sulastri, Mamiek Usman Usman