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Analysis Of Health Service Management Strategies On Patient Satisfaction At The Neighborhood Clinic Dewi Agustina; Dellya Silfani; Hariyani, Elva; Farah Sabila; Lailatul Mahpuja Dasopang; Risky Andreansyah; Ulfiyah Az-Zahra Dahlan; Wulan Andika
Jurnal EduHealth Vol. 15 No. 02 (2024): Jurnal eduHealt, Edition April - June , 2024
Publisher : Sean Institute

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Abstract

Public health plays a crucial role in determining the prosperity of a country. A high level of health reflects the government's success in organizing and implementing effective health policies. Optimal health services and community empowerment are important factors in creating a high level of health. In writing this article, a qualitative descriptive research method was used. This research was carried out by conducting in-depth interviews by interviewing research instruments (resources) in order to obtain the required information or data. The information obtained after conducting interviews is presented in the article using qualitative descriptive methods. In terms of service, the service provided at the Simpang Tuntungan clinic is a friendly welcome and listening to every complaint of patients who come for treatment. It has a suggestion box, which aims to enable patients who come for treatment to provide assessments, suggestions and also submit/complaints when seeking treatment here. Does not differentiate between general patients and BPJS patients. The Simpang Tuntungan clinic applies 5 qualities of service at the Simpang Tuntungan clinic: form/appearance (tangible), reliability, responsiveness, assurance and empathy. The health services provided by the Tuntungan Clinic are good and have a positive impact, namely patient satisfaction.
UPAYA PENINGKATAN KESEHATAN MELALUI KEGIATAN SENAM DI BALAI DESA PADANG TUALANG KABUPATEN LANGKAT Fadilah, Sylva Qamara Nur; Sari, Anggi Novita; Amru Prabowo Lubis; Nabilla Tawaqal Ainy Kusuma; Ulfiyah Az-zahra Dahlan; Siregar, Zahwatul Hasanah; Susilawati, Susilawati
Jurnal Abdi Insani Vol 11 No 4 (2024): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v11i4.1948

Abstract

Efforts to improve health and physical fitness can be interpreted as efforts to maintain and improve physical condition so that it remains optimal and able to carry out daily activities well. Physical fitness includes several aspects, such as muscle strength, heart and lung endurance, flexibility, and a much healthier body composition. This research discusses the implementation of physical fitness activities in Padang Tualang Village as part of the Community Service Program (KKN) and Field Learning Practices (PBL) by students at the Faculty of Public Health, UIN North Sumatra. This activity aims to increase public knowledge and awareness, especially PKK mothers and the elderly, regarding the importance of physical activity for health. The methods used include delivering instructional material, demonstrating gymnastic movements, and using audio-visual media. The results of the activity show that exercise not only improves physical fitness, but also strengthens people's understanding of the importance of physical activity in maintaining health. The conclusion of this research is that the physical fitness activities carried out in Padang Tualang Village showed positive results in improving the health and fitness of the community.