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Pengaruh Profitabilitas Dan Solvabilitas Terhadap Pertumbuhan Laba Pada PT Bank Rakyat Indonesia (persero) TBK Di Bursa Efek Indonesia Periode 2018-2022 Apolinaris S. Awotkay; Yumiad Fernando Richard; Semuel Batlajery; Simon Siamsa; Irfan Wildzan Muafa; Vincensia Fristanti Sudarsono
Nusantara Journal of Multidisciplinary Science Vol. 2 No. 5 (2024): NJMS - Desember 2024
Publisher : PT. Inovasi Teknologi Komputer

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Abstract

This study aims to determine the influence of profitability and solvency on profit growth at PT Bank Rakyat Indonesia (Persero) Tbk. Profitability is projected by ROA, and solvency is projected by DER as independent variables, while profit growth is projected by CR as the dependent variable. The population in this study consists of the Annual Financial Statements of PT Bank Rakyat Indonesia (Persero) Tbk listed on the Indonesia Stock Exchange for the period 2018-2022. The sample in this study includes financial statement data consisting of balance sheets and income statements for the last 5 years from 2018-2022. This research uses a quantitative approach. The source of data is secondary data. The analytical tool used is multiple regression analysis at a 5% significance level using SPSS version 27. The results of this study indicate that profitability projected by ROA does not have a positive and significant influence on profit growth. Furthermore, solvency projected by DER does not have a positive and significant influence on profit growth. Simultaneously, profitability and solvency show no significant influence on profit growth.
Phygital Marketing Transformation: Integrating QRIS to Enhance Customer Experience and Engagement Dodhy Hyronimus Ama Longgy; Florentina Blandina Parapaga; Yumiad Fernando Richard; Jacobus Rico Kuntag
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6867

Abstract

Digital transformation drives the convergence between physical and digital spaces in retail marketing, known as phygital marketing. In Indonesia, the Quick Response Code Indonesian Standard (QRIS) has become a key instrument in supporting technology-based customer experiences. This study aims to examine the influence of perceived information quality, system quality, service quality, transaction speed, and risk on customer experience and customer engagement in the use of QRIS. Using an explanatory sequential mixed-method design, the quantitative phase involved 188 QRIS users in traditional retail, followed by in- depth interviews with five business actors in Merauke Regency. Data analysis using SEM- PLS showed that perceptions of information, system, and service quality had a positive effect on customer experience, while perceived risk had a negative effect. However, transaction speed had no significant effect. Only customer experience directly influenced customer engagement and partially mediated most of the indirect effects of the perceptual variables. Qualitative findings confirmed that business actors faced challenges related to infrastructure, technological understanding, and support services, which affected the optimal use of QRIS. This study extends the ISSM model by incorporating risk and transaction speed dimensions and emphasizes the importance of customer experience in strengthening user engagement. Practical implications include the need for education, technical support services, and enhancement of digital infrastructure to increase the sustainable adoption of QRIS in the traditional retail sector.