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All Journal Journal of Islamic Pharmacy Journal of Islamic Medicine
Riskiyana, Riskiyana
Faculty of Medical and Health Sciences, Universitas Islam Negeri Maulana Malik Ibrahim
Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Medicine & Pharmacology Public Health

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STUDI PUSTAKA TENTANG PENGARUH PERSEPSI MUTU PELAYANAN RAWAT JALAN DAN MUTU KONSULTASI DOKTER SPESIALIS TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT Riskiyana, Riskiyana
Journal of Islamic Medicine Vol 2, No 1 (2018): Journal of Islamic Medicine
Publisher : Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (250.825 KB) | DOI: 10.18860/jim.v2i1.5013

Abstract

Pelayanan rawat jalan di rumah sakit merupakan pelayanan terhadap orang yang masuk rumah sakit, untuk keperluaan observasi diagnose, pengobatan, rehabilitasi medik dan pelayanan kesehatan lainya tanpa tinggal diruang rawat inap. Indikator utama untuk mengetahui mutu pelayanan rumah sakit adalah kepuasan pasien. Pelayanan yang baik dari suatu rumah sakit akan membuktikan bahwa rumah sakit tersebut bermutu baik. Kepuasan pasien merupakan penilaian pasien setelah merasakan pelayanan rawat jalan yang diberikan oleh petugas kesehatan seperti dokter spesialis dibandingkan dengan harapan pasien. Kualitas pelayanan yang baik merupakan salah satu faktor penting dalam usaha menciptakan kepuasan pasien di rumah sakit.
Respon Jamaah Haji terhadap Kualitas Pelayanan Kesehatan di Daerah Kecamatan Pademawu Kabupaten Pamekasan Rahmah, Zainabur; Fitrianingsih, Avin Ainur; Rachma, Lailia Nur; Astari, Lina Fitria; Riskiyana, Riskiyana
Journal of Islamic Pharmacy Vol 5, No 1 (2020): J. Islamic Pharm.
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jip.v5i1.9487

Abstract

The number of pilgrims of various ages and levels of education experience many health problems such as hypertension, respiratory infections and heart problems. From these problems encourage researchers to determine the response of prospective pilgrims to health services in Pademawu Pamekasan. The object of this study is the pilgrims in Pademawu Pamekasan Regency. The purpose of this study was to determine the response of the pilgrims in Pademawu District, Pamekasan Regency. This research uses a quantitative approach that is data collection using a questionnaire instrument. The sampling technique uses a total sampling population of 70 pilgrims. The study was conducted in the District of Pademawu Pamekasan to the Hajj pilgrims in 2018. The results of the study of the pilgrims' response to the quality of service include cognitive, affective, conative, age and education levels. Overall, the response of the haj pilgrims to the quality of service on the cognitive aspect was 29.5%. In the affective aspect of 4.69%. In the conative aspect 2.05%. At the age factor of 4.51% and at the aspect of Education level as much as 2.19%. The quality of health services affects the response of the pilgrims to the cognitive, affective and conative aspects but is not influenced by the age and level of education of the pilgrims.Keywords: hajj response, service, health
Co-Authors Astari, Lina Fitria Avin Ainur Fitrianingsih Lailia Nur Rachma Zainabur Rahmah