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All Journal IJAL (Indonesian Journal of Academic Librarianship)
Supriati‎, Eny
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Library & Information Science

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eran komunikasi efektif dalam meningkatkan layanan ?perpustakaan Rahma, Diah Qonita; Fitrimawati‎, Fitrimawati‎; Supriati‎, Eny; Wulansari, Ayu; Ramayanti, Antis
IJAL (Indonesian Journal of Academic Librarianship) Vol. 7 No. 1 (2023): OCTOBER
Publisher : Asosiasi Perpustakaan Perguruan Tinggi Islam Wilayah Jawa Timur (APPTIS Jatim)

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Abstract

Effective communication is the backbone of all human interactions, especially in service contexts like libraries. This article explores how good and effective communication improves library services, focusing on a case study at the Muhammadiyah University Ponorogo Library. Through qualitative descriptive research methods that include observation, interviews, and documentation, the results show the crucial role of effective communication in improving service standards at the Muhammadiyah University Ponorogo Library, considering theories, especially Diniaty's approach, namely the importance of communication in changing user attitudes and behavior. Good communication between librarians and users, especially in rule enforcement, significantly improves compliance with regulations. Apart from that, the dedication of librarians to providing optimal service solutions, in line with the Wijayanti concept, is further strengthened by effective communication in managing services in the library. Recommendations for improving service quality include expanding efforts to strengthen effective communication among all library stakeholders through training and developing communication skills for staff, which is expected to create a better communication environment and, in turn, improve user experience in using library services.
Memaksimalkan Potensi Pustakawan: Urgensi Keterampilan ?Komunikasi Interpersonal dalam Lingkungan Kerja: Urgensi keterampilan komunikasi interpersonal dalam lingkungan kerja Inda, Sumarni; Rafidah, Azizah Nur; Supriati‎, Eny; Wulansari, Ayu; Yuliana, Asnah
IJAL (Indonesian Journal of Academic Librarianship) Vol. 7 No. 1 (2023): OCTOBER
Publisher : Asosiasi Perpustakaan Perguruan Tinggi Islam Wilayah Jawa Timur (APPTIS Jatim)

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Abstract

In the digital era, the role of school librarians has evolved, making practical communication skills a key component in providing quality services and supporting the learning process. This research examines the urgency of interpersonal communication skills in maximizing the potential of librarians in the library work environment at SMAN 1 Ponorogo. This study uses a qualitative method with a case study approach. Data was collected through participant observation, in-depth interviews with 3 school librarians, 5 teachers, and 10 students, and analysis of related documents. The research results show that librarians' interpersonal communication skills play an essential role in Increasing students' reading interest and visits to the library, Facilitating effective collaboration with teachers in supporting the curriculum, Increasing service efficiency and resource management, and Creating a conducive learning environment in the library. The main findings reveal that librarians with good interpersonal communication skills can better understand the information needs of students and teachers, overcome obstacles in using information technology in libraries, and play an active role in school literacy programs. This research concludes that developing the interpersonal communication skills of librarians at SMAN 1 Ponorogo needs to be a priority to optimize library functions in supporting the school's vision and mission. Recommendations include regular communication training, mentoring programs, and performance evaluations that include aspects of interpersonal communication.
Co-Authors AYU WULANSARI, AYU Fitrimawati Inda, Sumarni Rafidah, Azizah Nur Rahma, Diah Qonita Ramayanti, Antis Yuliana, Asnah