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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Pengabdian Masyarakat (ABDIRA) Journal of Management and Industrial Engineering (JMIE) Sainteks: Jurnal Sain dan Teknik
Muhammad Irham Taufik
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Aerospace Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Nursing Social Sciences Other

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ANALISIS KEPUASAN PELANGGAN DENGAN DIMENSI KUALITAS PELAYANAN MENGGUNAKAN METODE SERVQUAL CSI DAN KAIZEN DI KOPERASI SYARIAH XYZ Muhammad Irham Taufik
Journal of Management and Industrial Engineering (JMIE) Vol. 3 No. 2 (2024): Journal of Management and Industrial Engineering (JMIE)
Publisher : LPPM Sekolah Tinggi Teknologi Nusantara Lampung

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Abstract

Sharia financial services have recently become a sector that is quite popular with the public because they can be an alternative for carrying out mu'amalah transactions in a shari'ah manner. XYZ Cooperative is one of the sharia financial services in the city of Bandung. However, data from the last 12 months shows that the graph of members leaving the XYZ cooperative continues to increase, which is thought to be due to the quality of service and miscommunication between members' perceptions and the institution's policies. This research aims to determine customer satisfaction based on service quality dimensions and determine priority attributes that must be improved in the XYZ cooperative to enhance the quality of service. The sample for this research was 90 respondents. The methods used are the SERVQUAL and CSI methods to determine the level of satisfaction of members of the XYZ cooperative and determine the priority attributes that must be improved, followed by the kaizen method as a proposal for improvement by applying PDCA. Data collection was carried out using a questionnaire and processed with the help of IBM SPSS Statistics software. The results of this research show the overall satisfaction of members of cooperatives using the kaizen method.
Analisis risiko operasional berbasis pendekatan Enterprise Risk Management (ERM) pada perusahaan konveksi Rivania Muslim Store Taufik, Muhammad Irham; Solehudin, Kurniawan; Nada, Qotrun
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 1 (2025): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i1.40709

Abstract

Rivania Muslim Store is a garment company that focuses on producing Muslim clothing, this company faces operational risks that can affect the smooth running of its business. This study aims to analyze operational risks using the Enterprise Risk Management (ERM) approach to identify, assess and manage the risks faced by the company. This data was obtained from interviews with business owners and analysis of supporting documents. The results of the study identified five main risks, namely computer errors, production errors, lack of machine maintenance, machine damage during production, and limited labor. These risks are described based on their severity, high risks such as computer errors, lack of machine maintenance and product defects that impact the company's operations.
Pengaruh Kepemimpinan dan Komunikasi terhadap Kinerja Karyawan di PT. KLK Dumai Taufik, Muhammad Irham; Hatta, A Feriansyah; Wendra, Danu
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.43743

Abstract

Effective leadership and communication play an important role in creating a productive and harmonious work environment. This study aims to analyse the influence of effective leadership and communication on employee performance at PT KLK Dumai. Using a quantitative approach, this study involved 30 employees from various sectors to evaluate the relationship between the influence of leadership and communication on employee performance. The result of the coefficient of determination is that the leadership and communication variables are able to explain 49.2% of the model, while the remaining 51.8% is influenced by other models. While the results of the anova output show that the F significance is 0.001, which is <0.0001499 alpha, so it can be concluded that there is a significant influence between the variables X1, X2 with y. Therefore the results showed that leadership and communication have a significant effect on employee performance. Therefore, the results showed that leadership and communication that is open, clear, and reciprocal have a positive correlation with employee performance at PT KLK Dumai.
Pemberdayaan UMKM Desa Mekar Sari melalui Pelatihan Digital Marketing Sederhana Taufik, Muhammad Irham; Herlina, R Lisye; Rizkia, Adinda; Hatta, A Feriansyah; Ramdani, Eka; Putri, Diana Amelia; Faujiah, Dian; Larasati, Fitriana Daeni; Gania, Friska
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 5, No 4 (2025): Abdira, Oktober
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v5i4.1023

Abstract

MSMEs play a crucial role in the national economy, yet many rural entrepreneurs still face limitations in utilizing digital marketing. This community service program was conducted in Mekar Sari Village, Ngamprah Sub-district, West Bandung Regency, aiming to enhance MSME capacity in applying digital marketing strategies. The methods included needs assessment, training, mentoring, and evaluation. The training materials covered creating online stores on marketplaces, developing social media content, utilizing WhatsApp Business with product catalogs, as well as basic skills in product photography and simple design. The results showed significant achievements: 100% of participants created online stores, 80% independently uploaded social media content, 90% implemented WhatsApp Business with product catalogs, and all participants produced product photos and simple designs. These findings align with previous studies emphasizing the importance of digital marketing in supporting MSME sales and sustainability. Thus, simple and practical digital training proved effective in strengthening MSME independence and expanding market reach.
Production Layout Optimization Using SLP for Material Handling Cost Efficiency taufik, Muhammad Irham; Umrah, Deva; Djayadiningrat, Dimas
Sainteks: Jurnal Sain dan Teknik Vol 7 No 02 (2025): September
Publisher : Universitas Insan Cendekia Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37577/sainteks.v7i02.923

Abstract

The efficiency of facility layout plays a crucial role in determining material handling costs (OMH) within a production system. This study was conducted at PT AR Jaya, a tofu manufacturing plant in Tasikmalaya, which experienced excessive OMH due to inefficient layout and long material transfer distances between workstations. The objective of this research is to redesign the production facility layout to reduce OMH and improve workflow efficiency. A descriptive quantitative approach was employed, including field observation, primary data collection, and process mapping using Operation Process Chart (OPC), Multi Product Process Chart (MPPC), and From-To Chart. The redesign process adopted the Systematic Layout Planning (SLP) method, supported by Activity Relationship Chart (ARC) to analyze inter-process proximity. The findings reveal that the initial layout resulted in a total material transfer distance of 537.5 meters with a daily OMH of Rp60,000. The proposed layout reduced the transfer distance to 424.5 meters and OMH to Rp47,374 per day, achieving a cost efficiency of 12%. It can be concluded that a systematic facility layout redesign significantly reduces material handling costs and enhances production efficiency. It is recommended that the proposed layout be implemented and reviewed periodically to ensure long-term operational improvements.
Co-Authors Djayadiningrat, Dimas Faujiah, Dian Gania, Friska Hatta, A Feriansyah Herlina, R Lisye Larasati, Fitriana Daeni Nada, Qotrun Putri, Diana Amelia Ramdani, Eka Rizkia, Adinda Solehudin, Kurniawan Umrah, Deva Wendra, Danu