Claim Missing Document
Check
Articles

Found 2 Documents
Search

Crisis Communication through Social Media Platforms by Malaysian Indian Agencies Perumal, Thanalachime; Sinayah, Malarvizhi; N Govaichelvan, Kumanan; Shanmuganathan, Thilagavathi; Gan, Yee Chin
JURNAL ARBITRER Vol. 11 No. 4 (2024)
Publisher : Masyarakat Linguistik Indonesia Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/ar.11.4.458-469.2024

Abstract

Crisis communication must be prompt, accurate, and accessible to all. Government agencies often use multiple channels to disseminate critical information quickly. Social media has been helpful in informing all stakeholders about institutional short- and long-term interests as well as raising public health awareness. Mitigative strategies and crisis response are improved when crisis communication is tailored to the social, cultural, and economic context of minority communities. Identifying and directing communications that are unique to a group, however, presents difficulties when a crisis arises. Therefore, this research aims to investigate how the Malaysian Indian Agencies (MIAs), use social media to reach out to minority Malaysian Indians to disseminate information during the COVID-19 pandemic. 16 MIAs with active social media pages, Facebook and Twitter, registered with the Registrar of Societies (ROS) were shortlisted. Content analysis was performed on social media posts which were published from 18 March 2020 until 31 August 2020. The posts were categorized based on crisis communication strategies, outlined based on past studies. Subsequently, a semi-structured interview was conducted among the urban middle class and urban poor Indian residents in the Klang Valley. Findings reveal a notable paucity in the proactive presence of these agencies on social media platforms, indicating limited engagement in disseminating essential information during a crisis. While Facebook and Twitter were used, diverse channels like WhatsApp contributed to reaching out to the non-urban Indians. The use of Tamil shows efforts to overcome language barriers, supporting government initiatives to control the pandemic while potentially boosting the agencies’ political influence among Tamil-speaking communities. This study underscores the need for government agencies and community organizations to adapt their outreach methods to ensure all segments of the population, especially linguistic minorities, have access to timely and accurate information during a crisis.
Instructional Media for Autistic Spectrum Disorder (ASD) Children: A Study on Need Analysis Padmadewi, Ni Nyoman; Artini, Luh Putu; Sindu, I Gede Partha; Shanmuganathan, Thilagavathi; Suarcaya, Putu; Dewi, Kadek Sintya
Journal of Education Reseach and Evaluation Vol 7 No 3 (2023): August
Publisher : LPPM Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jere.v7i3.61558

Abstract

ASD children exhibit social functioning issues that indicate difficulty communicating with others and often do not understand why they have to have social interactions with other people. One way of helping them is to develop media based on their needs. This research aimed to analyze the specifications of the media required. The study is designed as a mixed-methods study. The data were collected using a questionnaire in the form of a survey and combined with interviews. The respondents to the survey consisted of 24 respondents from Malaysia, the Netherlands, Canada, and Indonesia, and include teachers from inclusive schools. The selection of the sample used purposive sampling techniques to ensure that they had background knowledge either in education, linguistics, or special education and were willing to be included in the research. The data were analyzed qualitatively and quantitatively. The results of the study show that the media have essential specifications that are: the media should be in the language that supports their learning; the media developed should be able to establish their purpose; the media developed should be able to provide learning support; the media should be in different variations to provide meaningful learning; the media should consider various factors that can affect their ability to access and benefit from different forms of media; the media should be meaningful for assessing students' progress and achievement; and the media should provide various functions. These specifications are the basis for developing the media based on the needs of students with ASD.