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All Journal RIO LAW JURNAL Mutiara: Multidiciplinary Scientifict Journal
Wardoyo, Nanda Puspitasari
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Arts Humanities Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences

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Consumer Protection in Online Shopping Saputro, M Susilo Agung; Wardoyo, Nanda Puspitasari; Sofiyana, Nurani; Ramadhani, Shahnata Putri Dwi; Santoso , Aris Prio Agus
Mutiara: Multidiciplinary Scientifict Journal Vol. 2 No. 4 (2024): Multidiciplinary Scientifict Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/mutiara.v2i4.174

Abstract

Online shopping has become inevitable in today's computer and internet age. To meet customer needs, it was chosen for its convenience, convenience, and accessibility. However, despite such convenience, consumers face risks such as fraud, damaged goods, or non-conformity with product descriptions. Therefore, it is very important to protect customers who shop online legally. This research explores the literature study approach by reviewing literature relevant to legal protection for consumers in online shopping. The purpose of this study is to find problems related to consumer protection in online shopping and provide solutions or suggestions to improve the effectiveness of such legal protection. Customers should be protected when shopping online in the modern era. Preventive and repressive protection is essential to ensure that online transactions are safe and fair. A preventive approach means providing clear and transparent information and adequate technological security to prevent fraud, privacy violations, and other harm. Instead, repressive measures concentrate on applying strict punishment to individuals who commit unlawful acts, such as fraud on the internet. For example, Law Number 8 of 1999 concerning Consumer Protection applies in Indonesia. Government Regulation Number 80 of 2019 concerning Trading Through Electronic Systems also further regulates online purchases. Consumers who shop online may use a variety of settlement settlement mechanisms, such as mediation, arbitration, or consumer settlement settlement companies. Efforts involving various parties are needed to improve legal protection for customers who purchase goods over the internet. The government should increase supervision and enforcement if sellers commit violations. In addition, there needs to be an increase in consumer awareness of their rights when buying goods online.
ASPEK HUKUM PERLINDUNGAN DATA PRIBADI DALAM LAYANAN PERBANKAN DIGITAL Wardoyo, Nanda Puspitasari; Prastyanti, Rina Arum
RIO LAW JURNAL Vol 6, No 2 (2025): Rio Law Jurnal
Publisher : Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/rlj.v6i2.1719

Abstract

Perlindungan data pribadi nasabah dalam layanan perbankan digital menjadi isu yang semakin relevan di tengah pesatnya perkembangan teknologi digital. Layanan seperti mobile banking dan internet banking mempermudah akses ke layanan perbankan, namun juga menimbulkan risiko terkait kebocoran atau penyalahgunaan data pribadi. Penelitian ini bertujuan untuk menganalisis perlindungan hukum terhadap data pribadi dalam konteks perbankan digital di Indonesia, dengan fokus pada regulasi yang ada serta tantangan dalam penerapannya. Perlindungan ini diatur oleh berbagai peraturan, termasuk Undang-Undang Perlindungan Data Pribadi (UU PDP), peraturan dari Otoritas Jasa Keuangan (OJK), serta Bank Indonesia. Meskipun peraturan tersebut cukup komprehensif, tantangan dalam implementasi masih banyak ditemukan, seperti cepatnya perkembangan teknologi, ketidakjelasan regulasi, dan rendahnya tingkat literasi digital baik di kalangan masyarakat maupun pegawai bank. Penelitian ini diharapkan dapat memberikan kontribusi dalam pengembangan kebijakan perlindungan data pribadi di sektor perbankan digital, serta memberikan rekomendasi untuk meningkatkan efektivitas perlindungan data nasabah.
Consumer Protection in Online Shopping Saputro, M Susilo Agung; Wardoyo, Nanda Puspitasari; Sofiyana, Nurani; Ramadhani, Shahnata Putri Dwi; Santoso , Aris Prio Agus
Mutiara: Multidiciplinary Scientifict Journal Vol. 2 No. 4 (2024): Mutiara: Multidiciplinary Scientifict Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/mutiara.v2i4.174

Abstract

Online shopping has become inevitable in today's computer and internet age. To meet customer needs, it was chosen for its convenience, convenience, and accessibility. However, despite such convenience, consumers face risks such as fraud, damaged goods, or non-conformity with product descriptions. Therefore, it is very important to protect customers who shop online legally. This research explores the literature study approach by reviewing literature relevant to legal protection for consumers in online shopping. The purpose of this study is to find problems related to consumer protection in online shopping and provide solutions or suggestions to improve the effectiveness of such legal protection. Customers should be protected when shopping online in the modern era. Preventive and repressive protection is essential to ensure that online transactions are safe and fair. A preventive approach means providing clear and transparent information and adequate technological security to prevent fraud, privacy violations, and other harm. Instead, repressive measures concentrate on applying strict punishment to individuals who commit unlawful acts, such as fraud on the internet. For example, Law Number 8 of 1999 concerning Consumer Protection applies in Indonesia. Government Regulation Number 80 of 2019 concerning Trading Through Electronic Systems also further regulates online purchases. Consumers who shop online may use a variety of settlement settlement mechanisms, such as mediation, arbitration, or consumer settlement settlement companies. Efforts involving various parties are needed to improve legal protection for customers who purchase goods over the internet. The government should increase supervision and enforcement if sellers commit violations. In addition, there needs to be an increase in consumer awareness of their rights when buying goods online.
Co-Authors Ramadhani, Shahnata Putri Dwi Rina Arum Prastyanti, Rina Arum Santoso , Aris Prio Agus Saputro, M Susilo Agung Sofiyana, Nurani