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All Journal SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam Jurnal Bisnis Mahasiswa International Journal of Social Science and Community Service
Azzahra, Reynia Shifa
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Tinjauan Tentang Teori Atribusi: Senjata dalam Menghadapi Perilaku Ketidaksopanan di Tempat Kerja (Workplace Incivility) pada Industri Keramah-tamahan (Hospitality) Gustiawan, Deni; Azzahra, Reynia Shifa
Jurnal Bisnis Mahasiswa Vol 5 No 1 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.v5i1.500

Abstract

Artikel ini bertujuan mengulas peran penting penerapan perspektif teori atribusi pada Manajemen Sumber Daya Manusia dan Perilaku Organisasi dalam industri keramah-tamahan. Berdasarkan tinjauan pustaka teori atribusi menjelaskan bagaimana karyawan mengevaluasi ketidaksopanan di tempat kerja, dan memengaruhi sikap karyawan dalam situasi tersebut, sehingga memengaruhi pula perspektif dan sikap karyawan terhadap hal-hal yang berhubungan dengan hal Manajemen Sumber Daya Manusia dan Perilaku Organisasi seperti kepuasan kerja, komitmen, niat berpindah kerja, keterlibatan karyawan, Perilaku Kewarganegaraan Organisasi, dan lainnya. Dengan menerapkan perspektif teori atribusi pada perilaku ketidaksopanan di tempat kerja, karyawan maupun pimpinan perusahaan dapat menggunakan pemahaman teori atribusi untuk mengelola dampak ketidaksopanan di tempat kerja dan memitigasi hal-hal negatif.
Systematic Journal Review: A Study of Workplace Incivility in Indonesia Gustiawan, Deni; Azzahra, Reynia Shifa
International Journal of Social Science and Community Service Vol. 3 No. 2 (2025): April
Publisher : CV. Proaksara Global Transeduka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70865/ijsscs.v3i2.72

Abstract

This paper examines the impact of workplace incivility on employee job satisfaction and commitment in Indonesian organizations. This study uses a Systematic Journal Review (SJR) design with a descriptive qualitative approach to integrate and analyze findings from various scientific articles related to the relationship between workplace incivility, job satisfaction, and employee commitment in Indonesia, with data collected through literature searches from trusted databases and analyzed thematically. The results of the study indicate that workplace incivility has a negative impact on employee job satisfaction and commitment. Behaviors such as insults, discrimination, and unfair treatment can reduce productivity, increase stress, and reduce employee well-being. To address these issues, an inclusive approach and support from responsive leadership are essential in creating a healthy and productive work environment.
How Islamic work ethics affect thriving at work and employee commitment Gustiawan, Deni; Azzahra, Reynia Shifa
SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam Vol 6 No 2 (2024)
Publisher : LPMP Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/serambi.v6i2.1219

Abstract

This study explores the relationship between Islamic Work Ethics (IWE) and organizational commitment (COM), with thriving at work (THR) as a mediating factor. Data were collected from 172 employees across various sectors in Jakarta and analyzed using Structural Equation Modeling (SEM) with the JAMOVI program. The findings reveal that while there is no direct relationship between IWE and organizational commitment, thriving at work fully mediates this relationship, highlighting the importance of fostering vitality and growth in the workplace. Furthermore, gender-specific analysis shows that the relationships among IWE, thriving, and commitment are significant only for female employees. This study contributes to the literature by uncovering the mediating role of thriving at work in the IWE-commitment relationship, a perspective underexplored in prior research. It also offers new insights into how gender influences the impact of Islamic work ethics on workplace outcomes, providing a nuanced understanding of these dynamics. Public Interest Statement The gender-specific findings further emphasize the importance of tailoring strategies to address men's and women's unique needs, ensuring a more equitable and supportive workplace for all.
Return to Civilized Country: Islamic Religious Values and Collectivist Culture as Suppressors of Workplace Incivility in Indonesia Gustiawan, Deni; Azzahra, Reynia Shifa
Jurnal Bisnis Mahasiswa Vol 5 No 4 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.764

Abstract

This research focuses on workplace incivility in Indonesia, a country with collectivist cultural values and a Muslim majority. Using qualitative methods with in-depth interviews with employees in several companies in Indonesia, a collectivist country with a Muslim majority. The data obtained were analyzed to identify key themes related to perceptions and responses to workplace incivility. The results showed that collectivist cultural values and Islamic teachings have a significant influence on how employees respond to workplace incivility. Based on the perspective of collectivist values, employees tend to be more tolerant of mild workplace incivility behavior due to their desire to maintain harmony and avoid conflict. However, on the other hand, based on the perspective of Islamic religious values, more serious workplace incivility behavior that violates religious norms is more likely to be responded to with reprimands based on Islamic religious values. These findings provide practical implications for management in considering the cultural and religious context in responding to workplace incivility behavior. Training programs that emphasize the importance of collectivism and work ethic values based on Islamic religious values can help reduce incidents of workplace incivility and strengthen a harmonious work culture that is conducive to performance.
The influence of power distance and collectivism on job satisfaction: The role of organizational trust Gustiawan, Deni; Jufri, Rusdi Hidayat; Azzahra, Reynia Shifa
Jurnal Bisnis Mahasiswa Vol 5 No 6 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.934

Abstract

This study investigates the influence of power distance and collectivism on employee job satisfaction, with organizational trust serving as a mediating variable. Drawing upon Hofstede's cultural dimensions theory and contemporary cross-cultural management research, this research employs Structural Equation Modeling–Partial Least Squares (SEM-PLS) methodology utilizing SmartPLS 4 software. A survey was administered to 350 employees from both public and private sectors across Jakarta, Bogor, Depok, Tangerang, and Bekasi regions in Indonesia. The findings indicate that power distance exerts a significant negative effect on job satisfaction (β = –0.391; p < 0.05), whereas collectivism demonstrates a significant positive effect (β = 0.327; p < 0.05). Furthermore, organizational trust partially mediates the relationship between collectivism and job satisfaction (β = 0.214; p < 0.01), though it does not mediate the relationship between power distance and job satisfaction. These results underscore the critical importance of cultural values in shaping organizational dynamics within Indonesia, a nation characterized by hierarchical structures and collectivist orientations.
Co-Authors Gustiawan, Deni Jufri, Rusdi Hidayat