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Pritama, Julham
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Health Professions Nursing Public Health

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Analisis Kecemasan Dengan Kepuasan Pasien Tentang Pelayanan Keperawatan Rumah Sakit Wilayah Majalaya Situmorang, Roganda; Mukaroma, Raihany Sholihatul; Nugraha, Dedep; Pritama, Julham
MOLUCCAS HEALTH JOURNAL Vol 6, No 3 (2024): Desember
Publisher : Lembaga Penerbitan Fakultas Kesehatan Universitas Kristen Indonesia Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54639/mhj.v6i3.1382

Abstract

Nursing services are a service that has a big impact on hospital services, so it requires a high level of patient satisfaction to maintain and improve hospital services. Based on a study of the situation of the Nursing Management Profession at one of the hospitals in the Majalaya region in 2023, the patient satisfaction rate for nursing services was 78%, still far from the expected target of 95%. The situation study informed that patients experienced anxiety in facing the process of health problems, including 70% experiencing feelings of fear, 78% experiencing tension, 75% experiencing worry and 79% experiencing emotional changes. The aim of this research is to analyze the relationship between anxiety and patient satisfaction regarding nursing services at one of the hospitals in the Majalaya region.  The research uses a quantitative research method, descriptive correlation design, cross sectional approach. The sampling technique used incidental sampling of 70 respondents. Data collection used primary data by distributing an anxiety questionnaire (SRAS) with a Cronbach Alpha value of 0.964 and a modified Kotler and Armstrong (2016) patient satisfaction questionnaire with a Cronbach Alpha value of 0.977. The results showed that 61.4% of patients' anxiety was mild, 18.6% moderate, and 20% severe. The research results also showed that patient satisfaction was 20% low, 60% sufficient, and 20% high. The results of the p-value analysis in this study were 0.000, which shows that there is a relationship (of 81%) between anxiety and patient satisfaction regarding nursing services at one of the hospitals in the Majalaya region. The lower the level of patient anxiety, the higher the level of patient satisfaction regarding nursing services. Efforts are needed to identify and handle patient anxiety (through educating the patient's needs and relaxing) during the process of nursing services in order to obtain patient satisfaction.Keywords : Anxiety, Nursing, Patient, Satisfaction, Service
Caring Behavior in Nursing at Majalaya Regional General Hospital Situmorang, Roganda; Pritama, Julham; Miraj Darajat, Agus
HealthCare Nursing Journal Vol. 7 No. 1 (2025): HealthCare Nursing Journal
Publisher : Program Studi Keperawatan Universitas Muhammadiyah Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35568/healthcare.v7i1.5607

Abstract

Nurses providing nursing services are the largest health workforce and services in health services. The results of the situation study informed that nursing services at Majalaya Regional Hospital still found patients complaining about a lack of caring nursing services and a lack of caring leadership management for nurses. The aim of this research is to explore caring behavior in nursing services at the Majalaya Regional General Hospital. The research method uses a mixed methods sequential exploratory strategy. Primary data collection uses data collection techniques by means of in-depth interviews distributing questionnaires. The research sample used a purposive sampling technique, conducted in-depth interviews with 7 nurses and 6 patients and distributed questionnaires to 30 nurses and 30 patients. Data were analyzed using thematic analysis (collaizi's 7-step) and univariate data analysis to calculate frequency data distribution. The research results include caring leadership, caring behavior of nurses and caring services to patients. Health services (nursing) require the synergy of 3 aspects of the role, namely the caring leadership style of the head of the room in managing nurses continuously in the caring behavior of nurses towards recipients of caring services (patients).  There is a need to strengthen caring aspects for nurse leaders and nurses in the form of training and regular observation, monitoring and evaluation of the implementation of caring in nursing services.
Co-Authors Miraj Darajat, Agus Mukaroma, Raihany Sholihatul Nugraha, Dedep Situmorang, Roganda