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All Journal Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Innovative: Journal Of Social Science Research
Siregar, Risma Haryani
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Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Other

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Peningkatan Kualitas Sumber Daya Insani Pada Lembaga Keuangan Syariah Suhairi, Suhairi; Siregar, Risma Haryani; Sibagariang, Yola Aprilia; Astri, Yulita; Lubis, Yulpida Sari
Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Vol 4, No 1: 2023
Publisher : LPPM Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ebma.v4i1.4601

Abstract

The purpose of this study is to explain how to improve the quality of Human Resource Management (SDI) in Sharia financial institutions. The Islamic economy in Indonesia today has undergone substantial development. Unfortunately, the development of these is not balanced by the qualified human resources. Human Resources power is one of the problems faced by the Institute of Sharia recurrence.Using an approach using the literature review approach, which the author is looking for relevant discussion used with study taken from several related articles with human resources management (human).From the results of the can be inferred that to improve the quality managementmen human resources (human) on Sharia financial institutions required training, development, and education on things that relate to the source of human power (human) that is enforced in Sharia institutions and the enactment of certification because if there is no shows the lapse of birth in the field that leads to compete in the era of globalization.
Strategi Pelayanan Customer Service dalam Meningkatkan Jumlah Nasabah pada Bank Syariah Indonesia KCP Gunung Tua Siregar, Risma Haryani; Tambunan, Khairina
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

Customer Service merupakan suatu bagian dari unit organisasi atau bank yang mampu menangani kebutuhan nasabahnya, adapun tugas customer service ialah memberikan pelayanan dan membangun hubungan yang baik dengan nasabah. Tujan penelitian ini untuk mengetahui strategi pelayanan Customer Service dalam meningkatkan jumlah nasabah pada Bank Syariah Indonesia KCP Gunung Tua, serta Faktor-Faktor yang mempengaruhi Customer Service dalam meningkatkan Pelayanan pada Bank Syariah Indonesia KCP Gunung Tua. Dalam penulisan ini penulis menggunakan metode wawancara, observasi dan dokumentasi. Hasil penelitian ini, strategi yang digunakan ialah customer service bersikap ramah kepada nasabah,komunikatif dan name tag yang selalu diperlihatkan. Faktor yang mempengaruhi Customer service dalam meningkatkan pelayanan ialah faktor Sumber Daya Manusia, serta faktor kualitas produk.
Co-Authors Astri, Yulita Lubis, Yulpida Sari Sibagariang, Yola Aprilia Suhairi Suhairi Tambunan, Khairina