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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik Indonesian Journal of Hospital Administration JOURNAL LA MEDIHEALTICO
Sari, Fitri Yunita
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Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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IMPLEMENTASI KEBIJAKAN SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIM-RS) PADA RUMAH SAKIT UMUM DAERAH HARAPAN DAN DOA KOTA BENGKULU Budiman Sakti; Alexsander; Harmiati; Sari, Fitri Yunita
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 13 No 2 (2024): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/g94n4y58

Abstract

This research aims to analyze the implementation of SIMRS at Harapan and Doa Hospital, Bengkulu City. This research uses a qualitative approach with data collection methods through observation, interviews and documentation. The interview process involved informants from the SIMRS management team and also elements of hospital leadership. The research results show that in terms of communication everything went well, SIMRS improved communication between service units in providing data and information. The resources chosen to manage SIMRS also come from the results of special recruitment according to the criteria which will later become the SIMRS IT team. The disposition of implementing this system has a positive influence which can be seen from the acceptance of implementing this system in the hospital environment. In terms of bureaucratic structure, the SIMRS management team only consists of several leadership elements and the IT team. Meanwhile, operators are not included in the SIMRS management structure. In conclusion, the implementation of the Hospital Management Information System (SIMRS) at Harapan Hospital and Bengkulu City is going well.
Analysis of Waiting Time for Outpatient Services at dr Rasidin Padang Regional Hospital Sari, Fitri Yunita; Rasyid, Rosfita; Firdawati, Firdawati
Journal La Medihealtico Vol. 6 No. 2 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i2.2038

Abstract

Outpatient waiting periods extended beyond regulatory standards create major problems for hospital service quality because they damage patient satisfaction while also decreasing system performance and affecting institutional public perception. The regulatory standards regarding outpatient waiting times of ≤ 60 minutes were not reflected in the initial survey results at RSUD dr. Rasidin Padang since durations exceeded these limits. Research conducted a mixed-methods sequential explanatory design to explore the elements that lengthen outpatient delays at RSUD dr. Rasidin Padang. A total of 107 outpatients participated using proportional accidental sampling to provide quantitative data while qualitative information came from 14 key informants through semi-structured interviews and 8 participants in a Focus Group Discussion. Research data showed that 76.6% of patients waited for above 60 minutes and the entire process took on average 130 minutes. Insufficient human resources dedicated to medical records and registration combined with specialist doctor indiscipline in exam scheduling together with inadequate facilities that included broken fingerprint devices and insufficient operational computers caused this delay in patient examination start times. The qualitative findings show that Standard Operating Procedures (SOPs) remained in place yet inconsistent execution due to fragmented leadership functions degraded efficiency in services. Insured BPJS patients had to bear excessive administrative procedures that generated extended waiting times than what general patients received.
Hubungan Kepuasan Pasien terhadap Loyalitas di Rumah Sakit Islam Ibnu Sina Payakumbuh : Studi Cross-Sectional Harmen, Elsa Luvia; Sari, Fitri Yunita; Herman, Putri Widya; Alhamda, Syukra
Indonesian Journal of Hospital Administration Vol 8 No 2 (2025)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2025.8(2).117-129

Abstract

Pelayanan kesehatan berkualitas merupakan faktor penting dalam meningkatkan kepuasan pasien. Jika pasien puas maka akan loyal terhadap rumah sakit. Di Rumah Sakit Islam Ibnu Sina Payakumbuh dari survei awal menunjukkan jumlah kunjungan pasien rawat jalan mengalami trend fluktuatif, sehingga peneliti tertarik untuk mengetahui hubungan tingkat kepuasan dan loyalitas pasien tahun 2025. Penelitian dilaksanakan pada bulan Juli 2025 dengan menggunakan desain penelitian kuantitatif cross-sectional. Populasi penelitian adalah 43.345 pasien,  besar sampel dihitung dengan menggunakan rumus Krejcie dan Morgan sehingga sampel penelitian menjadi 400. Pengukuran kepuasan dan loyalitas menggunakan kuesioner dengan skala likert. Analisis data dilakukan dengan uji chi-square dengan software SPSS. Hasil penelitian menunjukkan 55% pasien menyatakan puas dengan pelayanan yang diterima, sementara 54,8% menunjukkan loyalitas. Uji statistik menunjukkan adanya hubungan signifikan antara kepuasan dan loyalitas (p=0,0001) dengan  nilai confidence Interval 95% (1,435–3,206). Nilai Odds Ratio (OR) = 2,145 menunjukkan bahwa responden yang puas memiliki peluang 2,145 kali lebih besar untuk menjadi pelanggan yang loyal dibandingkan responden yang tidak puas, di mana pasien puas lebih cenderung loyal (63,2%) dibandingkan yang tidak puas (44,4%). Kesimpulan penelitian menegaskan bahwa tingkat kepuasan dan loyalitas pasien secara umum cukup baik, namun masih terdapat 45% pasien yang tidak puas dan 45,2% yang tidak loyal. Oleh karena itu, diperlukan upaya peningkatan kualitas layanan, terutama pada aspek waktu tunggu dan sarana prasarana.
Co-Authors Alexsander Budiman Sakti Firdawati, Firdawati Harmen, Elsa Luvia Harmiati Herman, Putri Widya Rosfita Rasyid