Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Abdi Anjani TRJ (Tourism Research Journal)
Hali, Muhammad Sultan
Unknown Affiliation
Humanities Education Environmental Science Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Peningkatan Kompetensi Mahasiswa Universitas Mataram dalam Penanganan Keluhan Tamu pada Departemen Housekeeping Rahman, Rahman; Putra, Taufan Handika; Wahyuningsih, Sri; Hali, Muhammad Sultan
Jurnal Abdi Anjani Vol 3 No 1 (2025): Jurnal Abdi Anjani (JAA)
Publisher : Program Studi Pariwisata, Fakultas Ekonomi dan Bisnis,Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/anjani.v3i1.2187

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kompetensi mahasiswa Universitas Mataram, khususnya pada aspek penanganan keluhan tamu di departemen housekeeping. Melalui pelatihan yang dirancang dengan pendekatan partisipatif, mahasiswa diberikan pemahaman teoretis dan keterampilan praktis dalam menghadapi situasi pelayanan yang menuntut kecakapan komunikasi, empati, dan penyelesaian masalah. Metode pelaksanaan meliputi ceramah interaktif, diskusi kelompok, demonstrasi, dan role playing. Hasil evaluasi menunjukkan adanya peningkatan signifikan dalam pemahaman dan keterampilan mahasiswa. Kegiatan ini dinilai efektif dan relevan sebagai model pembelajaran kontekstual dalam pendidikan vokasional perhotelan.
The Analysis of Guest Satisfaction Level Towards the Teaching Factory at De Balen Soultan Hotel Gumilar, Gugung; Hali, Muhammad Sultan; Sulartiningrum, Sri
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.280

Abstract

Abstract This study aims to analyze the effect of implementing the Teaching Factory system on guest satisfaction at De Balen Soultan Hotel. The method used is a quantitative approach with descriptive and causal designs. The sample consists of 100 respondents selected using purposive sampling technique. Data were collected through questionnaires using a Likert scale to measure the dimensions in the SERVQUAL model, which include tangibles, reliability, responsiveness, assurance, and empathy. The data were analyzed using descriptive statistics and simple linear regression techniques. The results of the study show that guest satisfaction has a significant effect on the implementation of the teaching factory. The dimensions of tangibles, reliability, responsiveness, assurance, and empathy each have a significant impact on guest satisfaction. The discussion reveals that the implementation of the teaching factory improves students' practical skills, which directly affects the quality of service at the hotel. The conclusion of this study is that the implementation of the Teaching Factory at the hotel has a positive impact on guest satisfaction. Recommendations for De Balen Soultan Hotel include continuously improving service quality by paying attention to guest feedback, while for students, it is suggested to be more active in practical training to better prepare for the workforce. Keywors: teaching factory, guest satisfaction, SERVQUAL, hospitality
Co-Authors Gumilar, Gugung Putra, Taufan Handika Rahman Rahman Sri Wahyuningsih Sulartiningrum, Sri