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All Journal JUTI: Jurnal Ilmiah Teknologi Informasi Abdi Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Pengabdian Kepada Masyarakat Jurnal Algoritma Scientific Journal of Informatics Jurnal ilmiah teknologi informasi Asia
Safitri, Pima Hani
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Journal : Jurnal ilmiah teknologi informasi Asia

 1 
Analisa Kematangan Manajemen Layanan Teknologi Informasi Dengan Standar Information Technology Infrastructure Library (ITIL V3): Studi Kasus Pengadilan Negeri Bondowoso Alhari, Muhammad Ilham; Safitri, Pima Hani; Amri, Arni Muarifah; Ramadan, Arip
Jurnal Ilmiah Teknologi Informasi Asia Vol 18 No 2 (2024): Volume 18 nomor 2 2024 (8)
Publisher : LP2M Institut Teknologi dan Bisnis ASIA Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jitika.v18i2.974

Abstract

This study aims to analyze the maturity level of Information Technology (IT) service management in Bondowoso District Court using the Information Technology Infrastructure Library (ITIL) version 3 (V3) framework. The use of IT in the state court has become crucial to support daily operations, efficiency, and quality of service to the community. The research method used is a case study, with data collection through interviews, observation, and document analysis. The results showed that Bondowoso District Court has a level of IT service management maturity that still needs to be improved. ITIL V3 is used as a guideline to evaluate IT service management processes in such courts. The results of this research can also be an important contribution in the context of developing IT service management in similar institutions, focusing on the application of the ITIL V3 framework. It is hoped that with corresponding improvements, the court can reach a higher level of IT service management maturity and provide better service to society. Keywords: Information Technology Infrastructure Library (ITIL); Pengadilan Negri Bondowoso, Manajemen layanan
Co-Authors Ahmad Wali Satria Bahari Johan Alqis Rausanfita Ardian Yusuf Wicaksono Arip Ramadan Desita Nur Rachmaniar DEWI RAHMAWATI DIDIK PURWANTO Fauzi, Muhammad Dzulfikar Firdaus, Raihan Krishna Lokajaya, Gabriel Azarya Megantara, Ahmad Akbar Muhajir, Daud Muhammad Ihsan Diputra, Muhammad Ihsan Muhammad Ilham Alhari Putra, Muhammad Alifian Rahmawati, Dyah Putri Saputra, Ananda Bintang Sebastian, Gerrard Tanzilal Mustaqim Vessa Rizky Oktavia Yulianto, Ilham