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All Journal Jurnal Ketenagakerjaan Economics and Business Journal
Iqbal, Faizul
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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The Influence of Electronic Service Quality and Trust in Increasing Loyalty Through User Satisfaction: Case Study of the Ministry of Manpower's SIAPkerja Application Iqbal, Faizul
Economics and Business Journal (ECBIS) Vol. 3 No. 1 (2024): November
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v3i1.157

Abstract

This study aims to (1) examine the direct effect of service quality and user trust on SIAPkerja employment service user satisfaction; (2). examine the direct effect of service quality and user trust on SIAPkerja employment service user loyalty; (3). examine the direct effect of user satisfaction on SIAPkerja employment service user loyalty; and (4). Testing the indirect effect of service quality and user trust on the loyalty of SIAPkerja employment service users through user satisfaction. This study involved 150 users of the Ministry of Manpower's SIAPkerja employment service. Data was obtained through the distribution of questionnaires. Hypothesis testing using Structural Equation Model - Partial Least Square (SEM-PLS) using SmartPLS 3. The results showed that service quality and user trust directly have a positive and significant effect on SIAPkerja employment service user satisfaction; service quality directly has a positive and significant effect on user loyalty. User trust directly has a positive but insignificant effect on user loyalty. User satisfaction directly has a positive and significant effect on user loyalty. Service quality and user trust indirectly have a positive and significant influence on the loyalty of SIAPkerja employment service users through user satisfaction. In other words, user satisfaction mediates the effect of service quality and user trust on the loyalty of SIAPkerja employment service users.
Revitalization of BLKK to Achieve Sustainable Independence through Synergy and Diversification of Funding Sources Nuraeni, Yeni; Yuliastuti, Ari; Nasution, Faizal Amir P; Iqbal, Faizul
Jurnal Ketenagakerjaan Vol 19 No 3 (2024)
Publisher : Pusat Pengembangan Kebijakan Ketenagakerjaan Kementerian Ketenagakerjaan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47198/jnaker.v19i3.432

Abstract

This research aims to overcome the challenges of sustainability and suitability of Community Job Training Centers (BLKK) in meeting the needs of a rapidly growing job market. With a focus on diversifying funding sources and strengthening synergies between the government, private sector and community, this research develops an adaptive BLKK sustainability model to improve the quality of human resources relevant to industrial needs. A qualitative approach with case studies analyses BLKKs that have achieved independence, highlighting independent funding, partnerships with the business world, and good governance. The research results identified BLKK's main challenges, including dependence on government funding, the need for partnerships with the business world, and limited resource management. It was found that successful BLKKs have characteristics such as transparent governance, strategic partnerships with the business world, and diversification of funding sources. This research suggests policies that can increase institutional capacity, strengthen collaboration with the private sector, and encourage diverse funding sources to reduce dependence on government funds.
Co-Authors Nasution, Faizal Amir P Yeni Nuraeni, Yeni Yuliastuti, Ari