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All Journal Bulletin of Electrical Engineering and Informatics Sinnun Maxillofacial Journal Cakradonya Dental Journal
Muslim, Ichwanul
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Dentistry Electrical & Electronics Engineering Health Professions Materials Science & Nanotechnology Medicine & Pharmacology Public Health

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Journal : Bulletin of Electrical Engineering and Informatics

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Analysis of alternatives methodology for large-scale information system implementation Arisal, Andria; Setiadi, Bambang; Muslim, Ichwanul
Bulletin of Electrical Engineering and Informatics Vol 14, No 1: February 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v14i1.7800

Abstract

According to the Presidential Decree, central and local governments must implement electronic-based government systems or sistem pemerintahan berbasis elektronik (SPBE). However, the independent implementations have created various similar applications to support the same field of governmental activities. The situation creates difficulties in achieving effectiveness, integration, sustainability, efficiency, accountability, interoperability, and security of governmental services. Therefore, a common application will be developed for each governmental activity to improve interoperability and data integration. On the other hand, central or local governments must consider the suitable implementation of their public service information systems. This manuscript guides the determination of alternatives using cost, benefit, and risk analysis. We use the proposed guidance for a case study because sistem pengelolaan pengaduan pelayanan publik nasional-layanan aspirasi dan pengaduan online rakyat (SP4N-LAPOR!) has been regulated as the common application for Public Service Complaints Management using PermenPANRB No. 680, 2020. The application of the proposed guidance shows that it can help the stakeholder quantitatively decide on an alternative implementation of the application for the public service complaints management system.
Co-Authors Aisyah, Medinda Andria Arisal, Andria Arsista, Dede Bambang Setiadi Djauharie, Nilakesuma Oktayani, Runi Ridhayani Hatta, Ridhayani Tari, Tari