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All Journal MKGK (Majalah Kedokteran Gigi Klinik) (Clinical Dental Journal) UGM Fathana: Jurnal Psikologi Ar-Raniry
Rachmiana, Aida
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Dentistry Health Professions Public Health Social Sciences Other

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Pengaruh mutu pelayanan terhadap kepuasan pasien di Puskesmas Terakreditasi dan bersertifikat ISO di Kota Banda Aceh Suryadi, Suryadi; Rachmiana, Aida
MKGK (Majalah Kedokteran Gigi Klinik) (Clinical Dental Journal) UGM Vol 10, No 3 (2024)
Publisher : Fakultas Kedokteran Gigi, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/mkgk.103521

Abstract

Mutu pelayanan kesehatan menjadi faktor kunci dalam meningkatkan kepuasan pasien, terutama di Pusat Kesehatan Masyarakat (Puskesmas) yang berperan sebagai layanan kesehatan tingkat pertama. Penelitian ini bertujuan untuk menganalisis pengaruh lima dimensi mutu pelayanan, yaitu “bukti fisik” (tangibles), “keandalan” (reliability), “daya tanggap” (responsiveness), “jaminan” (assurance), dan “empati” (empathy) terhadap kepuasan pasien di tiga Puskesmas terakreditasi dan bersertifikat ISO di Kota Banda Aceh. Data dikumpulkan melalui kuesioner dari 150 responden terpilih dengan metode purposive sampling. Analisis data dilakukan menggunakan uji korelasi Pearson, analisis regresi linier berganda, dan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa semua dimensi mutu pelayanan berpengaruh signifikan terhadap kepuasan pasien (nilai CR > 1,96 dan p < 0,05). Secara khusus, dimensi “bukti fisik” dan “empati” memiliki pengaruh terbesar terhadap kepuasan pasien. Penelitian ini menegaskan pentingnya standar mutu pelayanan sesuai akreditasi dan sertifikasi ISO dalam meningkatkan kepuasan pasien. Puskesmas diharapkan terus menjaga kualitas layanan dengan memperhatikan dimensi-dimensi tersebut.
The Relationship Between Hardiness and Academic Stress Among Dental Health Students at Poltekkes Kemenkes Aceh Husnia, Fikriatul; Safrilsyah, Safrilsyah; Ridha, Usfur; Rachmiana, Aida
Fathana Vol. 2 No. 2 (2024): Fathana: Jurnal Psikologi Ar-Raniry
Publisher : Faculty of Psychology, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/fjpa.v2i2.515

Abstract

Hardiness among Dental Health students at Poltekkes Kemenkes Aceh plays an important role in coping with academic stress. When students possess low levels of hardiness in dealing with stress during their academic journey, their ability to manage academic stress decreases, which can have a significant impact on their future. Academic stress refers to an individual's perception of academic stressors and how they respond to them. Hardiness is a set of attitudes and coping skills that help individuals transform potentially threatening situations into opportunities for personal growth by finding meaning behind the circumstances around them. Through this process, individuals can maintain optimal performance even under pressure while preserving their well-being. This study aims to determine the relationship between hardiness and academic stress among Dental Health students at Poltekkes Kemenkes Aceh. The research employed a quantitative approach with a correlational method. The measurement instruments used were Maddi’s Hardiness Scale and Gadzella’s Academic Stress Scale. The study population consisted of 221 students, with a sample of 135 students selected using probability sampling with the stratified random sampling technique. Data analysis was conducted using the Spearman correlation test. The results indicated a significant negative relationship between hardiness and academic stress, meaning that the higher the level of hardiness, the lower the level of academic stress, and conversely, the lower the hardiness, the higher the academic stress.
Co-Authors Husnia, Fikriatul Safrilsyah Safrilsyah Suryadi Suryadi Usfur Ridha