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All Journal Jurnal Administrasi Karya Dharma Papsel Journal of Humanities and Policy
Eka Sugiarti Setianingrum
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Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Etika dalam Pelayanan Publik di Era Otonomi Daerah Eka Sugiarti Setianingrum; Oja, Hubertus; Erwin Nugraha Purnama
Jurnal Administrasi Karya Dharma Vol. 3 No. 2 (2024): Jurnal Administrasi Karya Dharma (September 2024)
Publisher : Sekolah Tinggi Ilmu Administrasi Karya Dharma

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Abstract

Public services are all activities to fulfill basic needs in accordance with the basic rights of every citizen to goods, services and/or administrative services provided by service providers. The task of central and regional governments is to provide public services that satisfy the community. Regional autonomy policies in Indonesia result in regional governments having responsibility and authority in determining minimum service standards. The fundamental problem in the service process is ethics. There are no standards regarding ethics and sanctions that specifically regulate violations committed by officials in public services. It is hoped that the granting of autonomy to district and city governments will be more responsive in responding to various problems developing in the regions so that development programs in meeting community needs become more effective. Regional governments through regional autonomy have great authority in determining policies, including policies regarding quality public services in accordance with the situation and conditions in the region. The changing demands and growing needs of society are changing the orientation of service quality. The quality of service is now determined by the community, not the government anymore. Thus, the assessment of service quality is not based on recognition from the service provider, but rather the service recipient (society).
IMPLEMENTASI PROGRAM KELUARGA HARAPAN (PKH) DALAM UPAYA PENINGKATAN KELUARGA SEJAHTERA DI KAMPUNG SUMBER REJEKI DISTRIK KURIK KABUPATEN MERAUKE Eka Sugiarti Setianingrum; David Laiyan; Syahrabudin Husein Enala; Frederikus Antonius Mana
Papsel Journal of Humanities and Policy Vol. 2 No. 1 (2025): March 2025
Publisher : PAPSEL Research and Consulting

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Abstract

This study aims to analyze the implementation of the Family Hope Program (PKH) in Sumber Rejeki Village by assessing aspects such as policy objectives and targets, resources, organizational characteristics, implementer attitudes, inter-organizational communication, as well as the economic, social, and political environment. The research method used is a qualitative approach with in-depth interviews conducted with key informants, including policy implementers, PKH assistants, and beneficiaries. The findings indicate that the PKH policy's objectives are well understood by the target community, but there are challenges related to uneven aid distribution, leading to social injustice among more vulnerable groups. The available resources, while adequate, have not been optimally utilized to reach all impoverished communities, especially those in remote areas. The characteristics of the implementing organization show good coordination, but improvements are needed in transparency and communication with the public, particularly those not registered as beneficiaries. The professional and empathetic attitude of the implementers greatly supports the program's success, although there are shortcomings in communication and outreach to the general public. The economic, social, and political environment plays a significant role in the successful implementation of PKH, with challenges such as social jealousy and local political factors affecting aid distribution. Therefore, it is recommended to enhance transparency in the data collection and aid distribution processes, strengthen the capacity of social assistants, and expand outreach efforts to ensure that the PKH program is more equitable and effective in achieving its goals.
Co-Authors David Laiyan Erwin Nugraha Purnama Frederikus Antonius Mana Hubertus Oja, Hubertus Syahrabuddin Husen Enala