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All Journal Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Journal of Information Technology and Cyber Security
Febriansyah, Krisna
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Social Sciences

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Collaborative Pemerintah Desa Sekongkang Bawah dan PT. AMMAN MINERAL NUSA TENGGARA dalam Pengelolaan Corporate Sosial Responsibility Guna Peningkatan Pendidikan dan Kesehatan Masyarakat Febriansyah, Krisna; Hidayat, Rahmad; Rifaid, Rifaid
Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Vol. 4 No. 1 (2024): JULI
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/rapik.v4i1.62

Abstract

The collaboration between the Sekongkang Bawah Village Government and PT Amman Mineral Nusa Tenggara (AMNT) in managing Corporate Social Responsibility (CSR) has had a significant impact on the education and health of the community. Amid the recent declaration on Early Childhood Care and Education in Southeast Asia, AMNT has been actively involved in developing human resources through various initiatives, including the rehabilitation of Early Childhood Education (PAUD) and the improvement of access to clean water to reduce stunting in West Sumbawa Regency. Through the Employee Participation Program (EPP), AMNT involves employees, business partners, and local communities in this effort. This research aims to evaluate and understand the collaboration between the village government and PT. AMNT in managing CSR with a focus on improving education and public health in Sekongkang Bawah Village. The research method used includes a descriptive qualitative approach, with data collection techniques such as interviews, observations, and documentation, as well as interactive analysis to obtain a holistic understanding. The results of this study indicate that collaborative governance in the management of Corporate Social Responsibility includes: 1) Network Structure, The collaboration between the Sekongkang Village Government and PT AMNT in the CSR program has successfully improved the quality of education and health in Sekongkang Bawah Village through programs such as scholarships, mechanic courses, and football development. This shows their commitment to community development. The synergy between PT AMNT and the Village Government in a strategic partnership has effectively improved community welfare through a coordinated approach and good monitoring. 2). Commitment to a Common Purpose, PT AMNT actively plays a role in improving community welfare through education and health initiatives, such as providing scholarships and establishing health posts. A good understanding between PT AMNT and the Sekongkang Bawah Village Government has supported the implementation of integrated and sustainable development programs. 3). Akses ke Sumber Daya, The integration of local human resources by PT AMNT has improved education and health services, as well as provided job opportunities and skill development for the local population. PT AMNT's commitment to allocating financial resources such as scholarships and educational equipment has provided significant benefits to the community. PT AMNT's efforts in building and improving educational and health infrastructure have a sustainable positive impact on the Sekongkang Bawah community.
Evaluation of Public Satisfaction with OpenSID-Based E-Government Services at the Village Level Using the Customer Satisfaction Index and e-GovQual Dimensions Pakarbudi, Adib; Febriansyah, Krisna
Journal of Information Technology and Cyber Security Vol. 4 No. 1 (2026): January
Publisher : Department of Information Systems and Technology, Faculty of Intelligent Electrical and Informatics Technology, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jitcs.133190

Abstract

E-Government is an important innovation in improving the efficiency, transparency, and quality of public services, including public services at the village government level. However, the implementation of e-government in Purworejo, Pungging District, Mojokerto Regency still faces various problems, such as low digital literacy and limited user support features. This condition is in line with the findings of the UN e-Government Survey 2024 which stated that approximately 22.4% of the global population is still lagging behind in accessing digital services due to infrastructure and literacy gaps, especially in developing regions. This study aims to analyze the level of public satisfaction with e-government services in the OpenSID-based village service system using the Customer Satisfaction Index (CSI) method. This study used a quantitative approach by collecting data through questionnaires from 273 respondents. Satisfaction measurements were carried out based on six dimensions of e-Government Quality (e-GovQual): Ease of Use, Trust, Functionality of the Interaction Environment, Reliability, Content and Appearance of Information, and Citizen Support. The results showed a CSI value of 70%, which is included in the satisfied category. The Trust dimension obtained the highest score of 0.65, followed by Reliability, Functionality of the Interaction Environment and Ease of Use at 0.60 and Content and Appearance of Information at 0.58. In contrast, the Citizen Support dimension had the lowest score of 0.46 and is an aspect that requires attention and improvement. This study provides an empirical contribution in the evaluation of e-government services at the village level by identifying priority service dimensions, especially Citizen Support, as a basis for improving the quality of digital public services and demonstrating the effectiveness of integrating the e-GovQual model and Customer Satisfaction Index in the context of village government.
Co-Authors Pakarbudi, Adib Rahmad Hidayat Rifaid, Rifaid