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All Journal International Journal of Industrial Engineering and Engineering Management Jurnal Teknik Industri dan Manajemen Rekayasa
Purnama, Ignatius Luddy Indra
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Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Utilizing Online Reviews for Human Resource Development in the Retail Industry Using Aspect-based Sentiment Analysis Pramudika, Gregorios Ferrari; Astanti, Ririn Diar; Purnama, Ignatius Luddy Indra
International Journal of Industrial Engineering and Engineering Management Vol. 6 No. 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijieem.v6i2.9092

Abstract

The growth in the retail industry means that the retail industry must have a competitive advantage to compete. One source of competitive advantage is customer experience. One factor that has a positive influence on customer experience is the service provided by frontline employees. Nowadays, customers can easily share their experiences and information in online reviews. Therefore, a good understanding of online reviews is necessary to maintain customer satisfaction. This paper proposes a new method for obtaining information from online reviews available on online review platforms such as Google Maps. Reviews on the website will be scraped and translated into English using the large language model (LLM). The translated reviews will be translated to obtain aspects, sentiments, and opinions using an aspect-based sentiment analysis (ABSA) model that has been previously drilled using a dataset in English. The findings are visualized into Pareto diagrams and word cloud to identify aspects related to human resources that most influence the negative or positive ratings given by customers through online reviews.
Rekomendasi peningkatan soft skill mahasiswa melalui analisis nilai akademik dan feedback dari perusahaan tempat magang Nugroho, Vinsensius Herdani Agung; Purnama, Ignatius Luddy Indra
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 2 No 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v2i2.10072

Abstract

The industry's demand for skilled graduates from Diploma 3 programs is currently assessed not only in terms of hard skills but also soft skills. The ability of skilled workers to manage projects, communicate effectively, and solve problems is a crucial aspect for obtaining promotions to permanent positions within companies. Currently, in the ABC study program at XYZ Academy, soft skills are often undervalued. They are primarily assessed based on student participation in organizations, which differs significantly from the soft skills sought by the industry. This gap motivates this research to analyze the relationship between students' academic performance and feedback from companies where they intern. The study explores academic data from Semesters 1 to 5 and company feedback over the past two years regarding interns. The analysis methods include descriptive analysis, clustering, text mining, correlation analysis, and regression modeling to identify factors influencing soft skill competencies. The findings reveal several issues, such as imbalances in courses related to hard and soft skills, with 33 out of 61 students (54%) receiving poor internship evaluations and company feedback indicating the need for better preparedness in the future. Therefore, the recommended actions to enhance students' soft skills include: transforming practical courses into collaborative projects, implementing a mentoring program with industry partners prior to internships, and improving teaching quality through workshops for educators with professional practitioners
Studi empiris pengaruh usia, pengalaman kerja, dan absensi terhadap kualitas produk: Studi kasus di PT XYZ Yudha, I Made Dwika Parama; Purnama, Ignatius Luddy Indra
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 3 No 1 (2025)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v3i1.10075

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh faktor sumber daya manusia (usia, lama bekerja, dan absensi) terhadap kualitas produk di PT XYZ dengan menggunakan metode regresi linier berganda. Data yang digunakan mencakup informasi dari database karyawan dan jumlah produk cacat dalam proses pengemasan. Hasil penelitian menunjukkan bahwa absensi memiliki pengaruh signifikan terhadap kualitas produk dengan nilai koefisien -3,51264 dan p-value = 0,0236 (p < 0,05). Namun, usia (p-value = 0,6234) dan lama bekerja (p-value = 0,7503) tidak menunjukkan pengaruh signifikan terhadap kualitas produk. Nilai R-squared sebesar 9,58% dan Adjusted R-squared sebesar 5,40% menunjukkan bahwa meskipun faktor-faktor yang diuji memberikan beberapa wawasan, masih terdapat faktor lain yang lebih dominan dalam memengaruhi kualitas produk. Penelitian ini bersifat kontekstual di PT XYZ dan tidak dapat digeneralisasi ke industri lain. Temuan ini diharapkan dapat memberikan kontribusi dalam pengelolaan sumber daya manusia untuk meningkatkan kualitas pengemasan, mengurangi cacat produk, serta memperkaya pengembangan human resource analytics di industri farmasi, sekaligus membuka peluang untuk penelitian lebih lanjut terkait pengambilan keputusan berbasis data.
Rekomendasi peningkatan soft skill mahasiswa melalui analisis nilai akademik dan feedback dari perusahaan tempat magang Nugroho, Vinsensius Herdani Agung; Purnama, Ignatius Luddy Indra
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 2 No 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v2i2.10072

Abstract

The industry's demand for skilled graduates from Diploma 3 programs is currently assessed not only in terms of hard skills but also soft skills. The ability of skilled workers to manage projects, communicate effectively, and solve problems is a crucial aspect for obtaining promotions to permanent positions within companies. Currently, in the ABC study program at XYZ Academy, soft skills are often undervalued. They are primarily assessed based on student participation in organizations, which differs significantly from the soft skills sought by the industry. This gap motivates this research to analyze the relationship between students' academic performance and feedback from companies where they intern. The study explores academic data from Semesters 1 to 5 and company feedback over the past two years regarding interns. The analysis methods include descriptive analysis, clustering, text mining, correlation analysis, and regression modeling to identify factors influencing soft skill competencies. The findings reveal several issues, such as imbalances in courses related to hard and soft skills, with 33 out of 61 students (54%) receiving poor internship evaluations and company feedback indicating the need for better preparedness in the future. Therefore, the recommended actions to enhance students' soft skills include: transforming practical courses into collaborative projects, implementing a mentoring program with industry partners prior to internships, and improving teaching quality through workshops for educators with professional practitioners
Studi empiris pengaruh usia, pengalaman kerja, dan absensi terhadap kualitas produk: Studi kasus di PT XYZ Yudha, I Made Dwika Parama; Purnama, Ignatius Luddy Indra
Jurnal Teknik Industri dan Manajemen Rekayasa Vol 3 No 1 (2025)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jtimr.v3i1.10075

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh faktor sumber daya manusia (usia, lama bekerja, dan absensi) terhadap kualitas produk di PT XYZ dengan menggunakan metode regresi linier berganda. Data yang digunakan mencakup informasi dari database karyawan dan jumlah produk cacat dalam proses pengemasan. Hasil penelitian menunjukkan bahwa absensi memiliki pengaruh signifikan terhadap kualitas produk dengan nilai koefisien -3,51264 dan p-value = 0,0236 (p < 0,05). Namun, usia (p-value = 0,6234) dan lama bekerja (p-value = 0,7503) tidak menunjukkan pengaruh signifikan terhadap kualitas produk. Nilai R-squared sebesar 9,58% dan Adjusted R-squared sebesar 5,40% menunjukkan bahwa meskipun faktor-faktor yang diuji memberikan beberapa wawasan, masih terdapat faktor lain yang lebih dominan dalam memengaruhi kualitas produk. Penelitian ini bersifat kontekstual di PT XYZ dan tidak dapat digeneralisasi ke industri lain. Temuan ini diharapkan dapat memberikan kontribusi dalam pengelolaan sumber daya manusia untuk meningkatkan kualitas pengemasan, mengurangi cacat produk, serta memperkaya pengembangan human resource analytics di industri farmasi, sekaligus membuka peluang untuk penelitian lebih lanjut terkait pengambilan keputusan berbasis data.
Utilizing Online Reviews for Human Resource Development in the Retail Industry Using Aspect-based Sentiment Analysis Pramudika, Gregorios Ferrari; Astanti, Ririn Diar; Purnama, Ignatius Luddy Indra
International Journal of Industrial Engineering and Engineering Management Vol. 6 No. 2 (2024)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijieem.v6i2.9092

Abstract

The growth in the retail industry means that the retail industry must have a competitive advantage to compete. One source of competitive advantage is customer experience. One factor that has a positive influence on customer experience is the service provided by frontline employees. Nowadays, customers can easily share their experiences and information in online reviews. Therefore, a good understanding of online reviews is necessary to maintain customer satisfaction. This paper proposes a new method for obtaining information from online reviews available on online review platforms such as Google Maps. Reviews on the website will be scraped and translated into English using the large language model (LLM). The translated reviews will be translated to obtain aspects, sentiments, and opinions using an aspect-based sentiment analysis (ABSA) model that has been previously drilled using a dataset in English. The findings are visualized into Pareto diagrams and word cloud to identify aspects related to human resources that most influence the negative or positive ratings given by customers through online reviews.
Co-Authors Astanti, Ririn Diar Nugroho, Vinsensius Herdani Agung Pramudika, Gregorios Ferrari Yudha, I Made Dwika Parama