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All Journal Jurnal Pemberdayaan: Publikasi Hasil Pengabdian kepada Masyarakat (JPM ITTC ) JEBD
Putri, Bunga Henida
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Economics, Econometrics & Finance Education Engineering Social Sciences

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Pengaruh Perubahan Dalam Meningkatkan Produktivitas Jual Beli Untuk Memenuhi Kepuasan Pelanggan pada Toko Helm Cabang Taplau Fauziah, Amirah; Putri, Bunga Henida; Islamy, Zahra Nadhira; Putra, Ramdhani Bayu; ., Fitriyani
Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2024): Juli - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jpmittc.v3i2.2258

Abstract

This Community Service aims to determine the effect of changes in increasing buying and selling to meet customer satisfaction at the Taplau Helmet Shop. Changes are very influential in the productivity of buying and selling in this shop, especially changes in weather conditions, good productivity really determines customer satisfaction. Problems found when conducting research are: sales and purchases at this shop are uncertain, there are many competitors who have similar businesses. The solution to this problem is to increase sales both offline and online, set a wiser strategy, provide more varied prices than competitors. This article was prepared by observation, collecting data in interviews, and documentation. The research results show that customer satisfaction depends on the buying and selling productivity provided by the shop
Pengaruh Servant Leadership Dan Lingkungan Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Intervening Pada Pt. Star Rubber Jujuhan Putri, Bunga Henida; Candana, Dori Mittra; Mary, Hilda
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 3 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

This study aims to analyze the influence of Servant Leadership and Work Environment on Employee Performance through Job Satisfaction as an intervening variable at PT. Star Rubber Jujuhan. The phenomenon shows that employee performance has not fully achieved the company's targets due to the implementation of suboptimal leadership and less supportive work environment conditions, thus impacting employee job satisfaction. The population of this study was all 75 employees of PT. Star Rubber Jujuhan with a saturated sampling technique. Data were collected through a survey using a questionnaire with a quantitative approach and analyzed using Structural Equation Modeling (SEM) with Partial Least Square (PLS) version 3.0. The results showed that Servant Leadership and Work Environment had a positive and significant effect on Employee Job Satisfaction and Performance. Job Satisfaction also had a positive and significant effect on Employee Performance and was able to mediate the influence of Servant Leadership and Work Environment on Employee Performance at PT. Star Rubber Jujuhan.
Co-Authors Candana, Dori Mittra Fauziah, Amirah Fitriyani ., Fitriyani Islamy, Zahra Nadhira Mary, Hilda Putra, Ramdhani Bayu