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All Journal Journal of Social Research Golden Ratio of Mapping Idea and Literature Format Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal Research of Social Science, Economics, and Management
Utami, Whidya
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Library & Information Science Social Sciences

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Measuring Growth Driving Supply Chain Integration (Gdsci) Factors Using Confirmatory Factor Analysis (Cfa) At The Gresik Petrochemical Bulk Terminal Putra, Bagusranu Wahyudi; Utami, Whidya; Sembiring Gurky, Murpin Josua
Journal of Social Research Vol. 4 No. 7 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2634

Abstract

The growth of the bulk port industry increasingly demands more effective supply chain integration to enhance competitiveness and operational efficiency. This study examines the growth-driving factors in Growth Driving Supply Chain Integration (GDSCI) at Petrokimia Gresik Bulk Port using Confirmatory Factor Analysis (CFA). The research model evaluates three main dimensions of GDSCI: Collaborative Competitive Advantage (CCA), System Resilience (SR), and System Stakeholder Satisfaction (SSS). The CFA results indicate that all indicators have loading factors above 0.70, except for one indicator that still meets the convergent validity tolerance threshold. The Goodness-of-Fit (GOF) index demonstrates that the model has a good fit with empirical data, with values of GFI = 0.952, CFI = 0.954, and RMSEA = 0.092. These findings confirm that supply chain integration plays a crucial role in improving logistics efficiency, Collaborative competitiveness, and stakeholder satisfaction. The results support the Dynamic Capability Theory, which emphasizes the importance of dynamic capabilities in dealing with market uncertainty and changes in the business environment. Practically, this study provides insights for port managers and regulators to optimize supply chain integration strategies to enhance operational performance and long-term business growth. The study also recommends strengthening stakeholder collaboration and leveraging digital technology to improve the resilience of the logistics system.
Relaunching Strategy and Consumer Repurchase Behavior: Case Study of Ranchmarket Galaxy Surabaya Koentjoro, Eduard; Teofilus; Utami, Whidya
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1665

Abstract

The rapid growth of specialty retail has encouraged conventional supermarkets to innovate, particularly in enhancing the in-store experience. Ranchmarket Galaxy Surabaya adopted a store relaunching strategy that included changes in layout, product display, visual merchandising, in-store promotions, and staff service. However, its implementation faced challenges such as limited supplier support, insufficient promotional funds, and weak communication of promotional programs. This study explores the effect of store relaunching elements on consumer repurchase behavior using a qualitative case study approach. Data were collected through semi-structured interviews and online questionnaires with 20 consumers who had visited the store after the relaunch. The Stimulus–Organism–Response (S-O-R) framework was applied to analyze how physical and promotional stimuli influence consumer perceptions and trigger behavioral responses. The findings show that appealing visual merchandising, smoother store navigation, effective bundling promotions, and proactive staff service collectively shape positive perceptions, strengthen emotional attachment, and encourage repeat purchases. Nevertheless, the study is limited by its small sample size and single-location focus, which restricts the generalization of results. Future research should involve larger samples and comparative studies across different retail formats.
TRANSFER OF LEADERSHIP, MANAGEMENT AND FAMILY RELATIONS BETWEEN GENERATIONS Atsiilah, Vanindya; Utami, Whidya
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4624

Abstract

Family companies are very developed in Indonesia, but not all family companies can survive from generation to generation. In the desire to maintain the company, the first generation must prepare potential successors, to continue the family business so that it continues to grow. Preparing a successor or second generation to replace the position of the first generation is called the succession process. This research aims to determine the succession planning carried out by PT. Mahkota Putri Sejati in leadership transfer, management transfer, and family relationships. This research uses a qualitative approach with a case study method. The type of data used in this research is qualitative data in the form of interviews with informants and observations at the company. There are two sources of data for this research, including primary data in the form of interviews and secondary data in the form of documentation or written data by PT. Mahkota Putri Sejati. The results of this research indicate that the transfer of leadership that has been prepared by the first generation to the next generation of PT. Mahkota Putri Sejati is carried out through learning values ​​and norms which will become the foundation for potential successors. Second, the learning and management transfer process carried out by the first generation to the next generation of PT. Mahkota Putri Sejati is carried out directly involving the company's operational activities. As well as family relationships that were instilled by the first generation in the next generation of PT. Mahkota Putri Sejati by instilling an attitude of mutual respect, respect, and openness to all family members involved.
ANOVA-Based Analysis of the Effect of Healthqual Dimensions on Customer Satisfaction in Healthcare Facility XYZ’s Market Segments Pundhiningtyas, Haninda; Utami, Whidya; Teofilus , Teofilus
Journal Research of Social Science, Economics, and Management Vol. 5 No. 3 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i3.1150

Abstract

In the face of growing competition from modern healthcare facilities offering advanced diagnostic technologies, efficient processes, and competitive pricing, Healthcare Facilty XYZ Surabaya must maintain and enhance service quality to meet customer expectations. Customer satisfaction remains a crucial factor for long-term success by ensuring loyalty and positive recommendations. This study aims to analyze the influence of the five HEALTHQUAL dimensions (Tangibility, Efficiency, Safety, Empathy, and Improvement of Service) on customer satisfaction in Healthcare Facility XYZ. The underlying phenomenon lies in the variation in patient perceptions, where some indicators—such as cleanliness, timeliness of results, and a sense of safety—are perceived as basic standards, while factors like staff competence, simple procedures, friendliness, waiting room comfort, and digital access to results serve as more decisive indicators of satisfaction. A quantitative approach was employed, involving validity and reliability testing, as well as analysis of variance (ANOVA) to identify dominant indicators and differences across customer segments. The findings reveal that waiting room comfort, uncomplicated procedures, medical staff competence, friendliness, and electronic access to results significantly affect customer satisfaction, while parking availability, timeliness of results, perceived safety, attention to comfort, and feedback requests are not significant. ANOVA results further highlight Safety and Improvement of Service as the main dimensions contributing to satisfaction, although their effects vary across segments. These results suggest a need for adaptive health service strategies that prioritize patient safety and service innovation to achieve optimal satisfaction.
Co-Authors Atsiilah, Vanindya Koentjoro, Eduard Murpin Josua Sembiring Pundhiningtyas, Haninda Putra, Bagusranu Wahyudi Teofilus Teofilus , Teofilus