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All Journal JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Penelitian Pendidikan IPA (JPPIPA) Sketsa Bisnis Review of Management and Entrepreneurship Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Golden Ratio of Mapping Idea and Literature Format Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS)
Teofilus
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Nursing Physics Public Health Social Sciences

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Peningkatan Kualitas Layanan terhadap Produktivitas Reseller UMKM Desa Galengdowo Jesslyn, Anastasia; Salindeho, Viona; Cahyani, Pramesti Regista; Indraswari, Syifa; Teofilus
Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Vol. 3 No. 2 (2023): Maret 2023 - Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/altifani.v3i2.375

Abstract

Perekonomian desa menuai perhatian pemerintah sebagaimana beban negara akan berkurang dengan mampunya desa mengalokasikan potensinya secara mandiri. Saat ini, UMKM Desa Galengdowo tengah menjajaki proses pengembangan bisnis terutama dalam bidang pemasaran produk sehingga diperlukannya inovasi pelaku usaha baru serta pembinaan yang tepat. Dengan ini, entrepreneurial reseller workshop dilakukan dengan memanfaatkan material bisnis berbasis ilmu ekonomi. Pembinaan bertujuan untuk meningkatkan pengetahuan dan skill masyarakat Desa Galengdowo perihal teknis usaha reseller dengan pelaksanaan yang berkelanjutan. Rangkaian program dihadiri oleh 9 calon pelaku usaha baru dan terbagi kedalam 4 tahapan berupa: pembekalan, pemantauan, riset, dan pendampingan.
A META ANALYTIC REVIEW ON ENTREPRENEURSHIP EDUCATION OF UNIVERSITAS CIPUTRA SURABAYA Indudewi, Yuanita Ratna; Teofilus; Arifin, Darma Fathurahman; Nuradhi, Laurensia Maureen
Review of Management and Entrepreneurship Vol. 7 No. 1 (2023): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v7i1.3682

Abstract

Universitas Ciputra Surabaya has been known for its Entrepreneurship Education since 2006, and many institutions came to do a benchmark study. More institutions came to Universitas Ciputra Surabaya during the pandemic for requisite entrepreneurship education modules and training. However, articles show conflicting evidence that entrepreneurship education cannot intensify entrepreneurial intention, which leads to a lack of entrepreneurial behavior. Extremely, a journal provided data that entrepreneurship education within several colleges and universities holds little to no responsibility in increasing the entrepreneurial rate among college graduates. This evidence comes from a different context and setting apart from Entrepreneurship Education Curricula developed over the years by Universitas Ciputra Surabaya academics. Of about 58 articles in the journal of entrepreneurship education published by Universitas Ciputra Surabaya academics, 14 articles correlated to entrepreneurial intention. Those 14 articles were processed using meta-analysis. The value of r2 = 0.354 indicates that entrepreneurship education has a very strong influence on entrepreneurial intention. Egger’s test results showed no publication bias within this research. The findings contribute to elevating the efficacy of the stakeholder of Universitas Ciputra Surabaya, especially now that “Program Merdeka Belajar” gives access to a broader community
Mutualism and Entrepreneurial Coexistence as Catalysts for Family Businesses Sustainability Fahrul Riza; Teofilus; Yoseva Maria; Metta Padmalia
JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Vol. 11 No. 2 (2025): JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) MEI
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jkbm.v11i2.13517

Abstract

Family-based companies are the pillars of the economy in many countries, but many fail to survive. Based on the theory of business symbiosis, this study investigates the influence of mutualism and entrepreneurial coexistence on the sustainability of family businesses. The study uses quantitative methods. A total of 210 respondents were selected using convenience non-random sampling techniques. Data were analyzed using a covariance-based structural equation model. The results of hypothesis testing prove that a significant influence exists between variables, and entrepreneurial coexistence partially mediates the influence of mutualism on the sustainability of family businesses. Mutualism fosters a collaborative environment that, in turn, positively impacts family business performance. Establishing clear boundaries between family, ownership, and business matters, encouraging open communication, and promoting professional development among family and non-family personnel are all key elements toward sustaining a successful symbiotic relationship. From a practical standpoint, family enterprises must actively manage the inherent tension between emotional attachment and professionalism. Expanding family-business symbiosis theories show how mutualism and entrepreneurial coexistence maintain advantageous dynamics in family enterprises, improving sustainable family operations. Our research emphasizes the work of the theory of family business symbiosis as an alternate theory for sustaining family enterprise.
Assessing the Impact of Service Quality, Perceived Price, and Store Location on Customer Satisfaction in the Beauty Retail Sector: A Case Study of Soappahollic Tambunan, Damelina Basauli; Thyrza Farizah Yosina; Teofilus
SKeTsa Bisnis (e-jurnal) Vol 12 No 1 (2025): Sketsa Bisnis
Publisher : Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jsb.v12i1.6001

Abstract

Introduction: This study investigates the influence of service quality, perceived price, and location on customer satisfaction in the context of Soappahollic, a beauty retail business. While prior research has examined these variables individually, limited attention has been given to their combined effects in the beauty retail sector. This research aims to address this gap by analyzing how these three factors simultaneously shape customer satisfaction. Method: The study adopts a quantitative approach using a survey design. Data were collected from 200 Soappahollic customers through simple random sampling. The collected data were analyzed using Structural Equation Modeling with the SmartPLS software to evaluate the relationships among service quality, perceived price, location, and customer satisfaction. Result: The analysis revealed that all three independent variables significantly influence customer satisfaction. Specifically, service quality (p = 0.004), perceived price (p = 0.0097), and location (p = 0.0458) were found to have a positive and statistically significant effect. Among these, service quality emerged as the most dominant factor contributing to customer satisfaction. Conclusion: The findings highlight the critical role of integrating high service quality, fair pricing strategies, and strategic store location in enhancing customer satisfaction and loyalty. This study provides practical insights for managers in the beauty retail industry to design more effective customer service strategies and contributes to the literature by emphasizing the interconnected impact of these variables in a retail setting
Relaunching Strategy and Consumer Repurchase Behavior: Case Study of Ranchmarket Galaxy Surabaya Koentjoro, Eduard; Teofilus; Utami, Whidya
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1665

Abstract

The rapid growth of specialty retail has encouraged conventional supermarkets to innovate, particularly in enhancing the in-store experience. Ranchmarket Galaxy Surabaya adopted a store relaunching strategy that included changes in layout, product display, visual merchandising, in-store promotions, and staff service. However, its implementation faced challenges such as limited supplier support, insufficient promotional funds, and weak communication of promotional programs. This study explores the effect of store relaunching elements on consumer repurchase behavior using a qualitative case study approach. Data were collected through semi-structured interviews and online questionnaires with 20 consumers who had visited the store after the relaunch. The Stimulus–Organism–Response (S-O-R) framework was applied to analyze how physical and promotional stimuli influence consumer perceptions and trigger behavioral responses. The findings show that appealing visual merchandising, smoother store navigation, effective bundling promotions, and proactive staff service collectively shape positive perceptions, strengthen emotional attachment, and encourage repeat purchases. Nevertheless, the study is limited by its small sample size and single-location focus, which restricts the generalization of results. Future research should involve larger samples and comparative studies across different retail formats.
THE MEDIATING ROLE OF STUDENT SATISFACTION IN THE RELATIONSHIP OF EDUCATIONAL SERVICE QUALITY TO STUDENT RETENTION IN HIGHER EDUCATION: THE MEDIATING ROLE OF STUDENT SATISFACTION IN THE RELATIONSHIP OF EDUCATIONAL SERVICE QUALITY TO STUDENT RETENTION IN HIGHER EDUCATION Terusia, Erma Fina; Endi Sarwoko; Teofilus
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 8 No. 3 (2025): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jamekis.v8i3.8208

Abstract

This study focuses on the importance of service quality in enhancing student satisfaction and retention in higher education, with the Management Department of the Faculty of Economics and Business at Ciputra University as the research subject. The objective of this study is to analyze the impact of service quality on student satisfaction and retention. The theoretical framework underpinning this research is the SERVQUAL model, which measures service quality through the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. A quantitative approach is employed, targeting a population of 500 students from the 2022-2023 academic year, with a sample size of 217 respondents determined using the Krejcie and Morgan table. The research instrument consists of 40 indicators adapted from relevant journals, utilizing a five-point Likert scale to measure service quality, student satisfaction, and retention. Data analysis was conducted using Partial Least Square (PLS) with the aid of SmartPLS software, allowing  for  simultaneous  evaluation  of  both  the measurement and structural models. The findings of this study are expected to provide valuable insights for department management to enhance service quality and, consequently, improve student satisfaction and retention at Ciputra University.
Computer Science and Architecture of Digitalization HRM Sitepu, Rismawati Br; Subagyo, Hartono; Teofilus; Riza, Fahrul; Suwangsih, Iwang
Jurnal Penelitian Pendidikan IPA Vol 11 No 2 (2025): February
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i2.10152

Abstract

The advent of science and technology have revolutionized every facet of modern HR is no exception. Traditional HR with no digital science practices are being replaced by digital tools that offer more agility, precision, and scalability. Organizations today face dynamic market demands, requiring efficient talent management to stay competitive. The digitalization of Human Resources (HR) has redefined talent management by enhancing efficiency and effectiveness through advanced technologies like Artificial Intelligence, big data, and cloud computing. This study investigates how digital tools streamline HR operations, improve decision-making, and foster employee engagement. Key areas of focus include recruitment, performance management, employee engagement, and workforce analytics. The study also examines the challenges organizations face in adopting digital HR systems and proposes strategies to overcome them. Using a qualitative methods approach, data from industry reports, HR professionals, and employee surveys are analyzed to explore the impact of digitalization on key HR functions. Results indicate a significant improvement in recruitment efficiency, employee performance management, and workforce analytics. The discussion highlights the benefits, challenges, and strategies for successful implementation, concluding with recommendations for organizations aiming to maximize the potential of digital HR.
Co-Authors Arifin, Darma Fathurahman Cahyani, Pramesti Regista Damelina B. Tambunan Endi Sarwoko Fahrul Riza Indraswari, Syifa Indudewi, Febe Yuanita Ratna Jesslyn, Anastasia Koentjoro, Eduard Maureen Nuradhi Metta Padmalia Rismawati br Sitepu Salindeho, Viona Subagyo, Hartono Suwangsih, Iwang Terusia, Erma Fina Thyrza Farizah Yosina Utami, Whidya Yoseva Maria