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All Journal Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Media Riset Bisnis Ekonomi Sains dan Terapan
Firdausiyah, Salsabila
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences Other

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ANALISIS SWOT KONTRIBUSI PASAR HALAL MALAYSIA TERHADAP EKONOMI GLOBAL Firdausiyah, Salsabila; Hermawansyah, Muhammad Zaky
Media Riset Bisnis Ekonomi Sains dan Terapan Vol 2, No 3 (2024): Media Riset Bisnis Ekonomi Sains dan Terapan
Publisher : Taksasila Edukasi Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71312/mrbest.v2i3.193

Abstract

Asymmetry of Information on Umrah Pilgrim Services from Foucault's Perspective Firdausiyah, Salsabila; Jaharuddin, Jaharuddin
Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Vol. 19, No. 4 : Al Qalam (Juli 2025)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/aq.v19i4.4542

Abstract

This study reveals that information asymmetry in Umrah pilgrimage services arises from disparities in access to and control over information between travel agencies and pilgrims. These disparities are driven by a lack of transparency regarding costs, facilities, and schedules, exacerbated by the limited prior knowledge of the pilgrims. This asymmetry manifests in the form of miscommunication, withholding, and delays in information dissemination. Based on Michel Foucault’s theory of power relations, the control of information serves as a tool to influence pilgrims’ behavior and create an unequal dependency. To address this issue, the study recommends improving transparency in service processes, educating pilgrims about their rights and responsibilities, enhancing service planning, and increasing the professionalism of travel agencies.
Co-Authors Hermawansyah, Muhammad Zaky Jaharuddin, Jaharuddin