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All Journal Jurnal Kebijakan Publik Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo JURNAL GOVERNANSI
Adinda, Jovanscha Qisty
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Environmental Science Health Professions Medicine & Pharmacology Public Health Social Sciences

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Evaluasi Pelaksanaan Pelayanan Kesehatan melalui Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan di RSUD Otista Soreang Devitasari, Rivanti; Sagita, Novie Indrawati; Adinda, Jovanscha Qisty
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 10, No 2 (2024): JMK Yayasan RS.Dr.Soetomo, Oktober 2024
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v10i2.1976

Abstract

Jaminan kesehatan merupakan salah satu kebutuhan dasar manusia yang wajib dipenuhi. Dalam memenuhi jaminan kesehatan, pemerintah bertanggung jawab untuk menyelenggarakan urusan pemerintahan wajib pelayanan dasar salah satunya di bidang kesehatan yang diatur dalam Undang-undang Nomor 40 Tahun 2004 tentang Sistem Jaminan Sosial Nasional yang bertujuan memberikan kepastian perlindungan dan kesejahteraan sosial bagi seluruh rakyat Indonesia melalui program Jaminan Kesehatan Nasional (JKN) dan Undang-undang Nomor 25 Tahun 2011 tentang Badan Penyelenggara Jaminan Sosial (BPJS) yang mengatur tentang pembentukan sebuah badan hukum yang bertanggung jawab untuk menyelenggarakan program jaminan sosial. Dalam menyelenggarakan program jaminan kesehatan nasional, BPJS Kesehatan bekerja sama dengan beberapa fasilitas kesehatan, salah satunya adalah RSUD Otista. Metode yang digunakan pada penelitian ini adalah metode kualitatif untuk mengevaluasi pelaksanaan pelayanan kesehatan melalui BPJS Kesehatan yang didasarkan kepada pengukuran assess context, gather reconnaisance, engage stakeholders, descibe the program, dan focus the evaluation. Teknik pengumpulan data pada penelitian ini dilakukan melalui wawancara, observasi, studi pustaka, dan dokumentasi. Hasil dari penelitian ini menunjukan bahwa pelaksanaan pelayanan kesehatan tersebut masih belum optimal karena adanya beberapa faktor yang mempengaruhi, seperti alur komunikasi yang belum tepat sasaran dan kurang efisiennya pelaksanaan edukasi kepada masyarakat saat pendaftaran layanan kesehatan.
IMPLEMENTASI KERJA SAMA UNIVERSITAS PADJADJARAN DENGAN INSTANSI PEMERINTAH DALAM MENINGKATKAN EMPLOYABILITY MAHASISWA DI PUSAT PENGEMBANGAN KARIER UNIVERSITAS PADJADJARAN Rafsanjani, Rio Patti; Rudiana; Adinda, Jovanscha Qisty
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.17552

Abstract

Rapid technological developments have significantly changed the landscape of the world of work, causing a shrinking job market and increasing competition in the labor market. The employability of students is a key factor in determining their readiness to compete in an increasingly dynamic world of work. This study aims to analyze and describe the implementation of cooperation between Padjadjaran University and government agencies in improving student employability. The research method used is applied research with a qualitative descriptive approach, and the data source in this study was obtained through direct interviews with the Head of the Career Development Center of Padjadjaran University. The results of the study indicate that the communication process in the implementation of cooperation has been running effectively by prioritizing aspects of transmission, clarity, and consistency. Unpad has managed human and financial resources well, involving PPK staff, interns, and additional staff from government agencies. Padjadjaran University shows commitment and positive responses when establishing cooperation with various partners. The bureaucratic structure, including SOPs and division of tasks between units, has been running quite well with assignments that are in accordance with the capabilities of each individual. However, the process of submitting cooperation through formal bureaucracy takes a long time, so proactive communication is needed in the form of monitoring and confirmation of the status of the application until the implementation of the activity. Another novelty of this study lies in identifying administrative and technical barriers to implementing cooperation between Unpad and government agencies. This study also provides an in-depth analysis of strategies that can be applied to optimize the effectiveness of cooperation programs to improve student readiness in the world of work.
GOVERNANCE OF PUBLIC SERVICE COMPLAINT HANDLING THROUGH THE JABAR SABER HOAKS Manliati, Aisha Kamilah; Darmawan, Ivan; Adinda, Jovanscha Qisty
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8967

Abstract

Public service complaints are an important instrument in realizing transparent, participatory, and accountable governance. This study aims to analyze the governance of public service complaints through the Jabar Saber Hoax website as a communication medium between the community and the West Java Provincial Government. The research method used was qualitative descriptive with data collection techniques in the form of observation, interviews, and documentation during the internship at the Jabar Saber Hoax Unit. The result of the study show that the Jabar Saber Hoax website supporting transparency, public participation, and accurate information delivery through a digital-based complaint system. In its implementation, there are still several obstacles, such as limitation of people’s digital literacy, delays in responding to complaints, and limited supporting features on the website. Therefore, it is necessary to strengthen the complaint management system, increase human resources and develop more inclusive and resnponsive features to increase the effectiveness of public service complaint and strengthen public trust in digital-based government services.
Co-Authors Devitasari, Rivanti Ivan Darmawan Manliati, Aisha Kamilah Novie Indrawati Sagita Rafsanjani, Rio Patti Rudiana