Article Per Year (5 Year)
p-Index From 2021 - 2026
1.285
P-Index
This Author published in this journals
All Journal GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
Tobing, Artha
Unknown Affiliation
Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 8 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 8 Documents
Search

 1 
PERAN PALANG MERAH INDONESIA (PMI) DALAM MENINGKATKAN AKSESIBILITAS PELAYANAN PUBLIK DI KANTOR UNIT DONOR DARAH PMI DI KOTA MEDAN Tobing, Angela Novenita L; Tobing, Artha; Rajagukguk, Jonson
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 1 (2024): 2024 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to describe and describe the Role of the Indonesian Red Cross (PMI) in Improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City. The type of research used is qualitative research with a descriptive nature, descriptions of interview results and documentation studies so that it is able to describe various things related to the Role of the Indonesian Red Cross (PMI) in Improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City. The data obtained were analyzed qualitatively and described in descriptive form. The results of this study indicate that the supervision carried out by the Indonesian Red Cross (PMI) in improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City has not been effective enough. This is caused by several obstacles for PMI in improving accessibility of public services at the blood donor unit office, usually including limited resources, such as the number of medical personnel, equipment, and budget. In addition, the lack of public awareness of the importance of blood donation as well as logistical constraints and locations that are difficult to reach are also challenges. These factors can hinder PMI's efforts to provide optimal and equitable services to the community.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS TUNTUNGAN KECAMATAN PANCUR BATU KABUPATEN DELI SERDANG Tarigan, Dodi Evrata; Siagian, Nalom; Rajagukguk, Jonson; Panjaitan, Maringan; Tobing, Artha
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 2 (2024): 2024 Desember
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i2.357

Abstract

This study aims to analyze the effect of service quality on patient satisfaction of the Social Security Administering Agency (BPJS) Health at the Tuntungan Health Center, Pancur Batu District, Deli Serdang Regency. Service quality is one of the important factors in creating patient satisfaction, which in turn affects loyalty and the level of use of health services. The research method used is a survey with a quantitative approach, where data is collected through a questionnaire distributed to 100 respondents who are BPJS Health patients at the Health Center. Data analysis was carried out using a simple linear regression technique to test the relationship between service quality variables and patient satisfaction. The results of the study showed that there was a positive and significant effect between service quality and BPJS Health patient satisfaction at the Tuntungan Health Center. This indicates that the better the quality of service provided, the higher the level of patient satisfaction. This study provides recommendations for the Health Center to continue to improve the quality of service through training medical personnel and providing adequate facilities, in order to achieve higher patient satisfaction and increase the effectiveness of health services.
PENGARUH IMPLEMENTASI PERATURAN DAERAH PROVINSI SUMATERA UTARA NOMOR 3 TAHUN 2014 TERHADAP PENCEGAHAN KEKERASAN ANAK DI KECAMATAN MEDAN DENAI Br Sitorus, Nomela Rismawati; Tobing, Artha; Pasaribu, Jhonson
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.798

Abstract

This study aims to analyze the effect of the implementation of North Sumatra Provincial Regional Regulation Number 3 of 2014 on efforts to prevent violence against children in Medan Denai District. The type of research used in this study is a quantitative approach. The population in this study consists of people who reside in Medan Denai District with a sample of 100 respondents. The types of data used in this research are primary data and secondary data. Data collection techniques were carried out through the distribution of questionnaires to respondents. The data analysis methods used include instrument testing consisting of validity and reliability tests, descriptive statistical analysis, classical assumption tests consisting of normality tests, simple linear regression analysis, hypothesis testing through the t-test, and the coefficient of determination (R²).The results of the study indicate that the implementation of North Sumatra Provincial Regional Regulation Number 3 of 2014 has a positive and significant effect on the prevention of violence against children in Medan Denai District. This is indicated by the value of t count (6.189) > t table (1.660) and a significance value of 0.000 < 0.05. The coefficient of determination (R²) obtained is 0.281, which shows that the implementation of regional regulation variable is able to explain the influence on the prevention of violence against children by 28.1%, while the remaining 71.9% is influenced by other variables outside this study.
ANALISIS PERAN MEDIA SOSIAL DALAM MENINGKATKAN PARTISIPASI MASYARAKAT UNTUK PENGAWASAN PELAYANAN PUBLIK STUDI KASUS DI DISDUKCAPIL KOTA GUNUNGSITOLI Waruwu, Fiktor Nofetinus; Tobing, Artha; Sihombing, Natalia
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.812

Abstract

Advances in information technology have prompted the government to undertake a digital transformation of public services to improve efficiency, transparency and public participation. This study aims to analyze the role of social media in increasing public participation in the oversight of public services at the Population and Civil Registration Office (Disdukcapil) of Gunungsitoli City. This study employs a qualitative research design using a case study approach through interviews, observations and documentation.The findings of this study indicate that social media is utilized as a means of disseminating information, facilitating two-way communication and serving as a platform for public complaints through channels such as Facebook, WhatsApp, email and SP4N-LAPOR. The use of social media has a positive impact on transparency, accountability and the quality of public services. However, there are still challenges such as limited internet access, low digital literacy among the public, a lack of updated information and insufficient responses from government agencies.Thus, social media plays a crucial role in increasing public participation in the oversight of public services; therefore, it needs to be managed more effectively to improve the quality of services at the Gunungsitoli City Population and Civil Registration Office.
ANALISIS PERAN KOMUNIKASI PUBLIK DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KELURAHAN DAMAR SARI KOTA TEBING TINGGI Simamora, Sara Agustin; Tobing, Artha; Manalu, Dimpos
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.803

Abstract

This study aims to analyze the role of public communication in improving the quality of public services in Damar Sari Village, Tebing Tinggi City. Public communication is a crucial aspect of public service delivery because it influences information delivery, transparency, and the relationship between the government and the public. Effective public services require clear, open, and responsive communication so that the public can understand service procedures and effectively express their needs and complaints.The research method used in this study was a qualitative method with a descriptive approach. Data collection techniques were conducted through observation, interviews, and documentation of village officials and the community as service users. Data analysis was conducted by collecting, reducing, presenting data, and drawing conclusions from the research results obtained in the field.The research results indicate that public communication in Damar Sari Village plays a crucial role in improving the quality of public services. This is evident in the delivery of service information through various media, direct interaction between village officials and the public, and efforts to ensure transparency in the service process. However, several obstacles remain, such as limited communication facilities, inadequate use of digital media, and a lack of understanding of service procedures among the public.Based on these research results, it can be concluded that effective public communication can support the improvement of the quality of public services in Damar Sari Village. Therefore, improvements in the use of communication media, the provision of clearer and more accessible information, and improvements in the communication skills of officials are needed to optimize public services.
IMPLEMENTASI KEBIJAKAN PELAYANAN PUBLIK BERBASIS ELEKTRONIK DI KABUPATEN SERDANG BEDAGAI (STUDI KASUS PELAYANAN AKTA KELAHIRAN DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL) Damanik, Elsaria; Hutahaean, Marlan; Tobing, Artha
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.804

Abstract

Electronic-based public services are a government innovation aimed at improving service quality to be faster, more efficient, transparent, and easily accessible. The Department of Population and Civil Registration of Serdang Bedagai Regency has implemented this system in birth certificate services. This study aims to analyze the implementation of the policy and the factors influencing it. This research uses a qualitative method with a descriptive approach. Data were collected through interviews, observations, and documentation, then analyzed using data reduction, data display, and conclusion drawing techniques.The results show that the implementation of electronic-based public service policies has generally run quite well and has improved service efficiency. Based on George C. Edwards III’s theory, the success of implementation is influenced by communication, resources, disposition, and bureaucratic structure. However, there are still obstacles such as limited infrastructure and low digital literacy among the community. In conclusion, the implementation of this policy is fairly effective, but improvements are needed in socialization, human resource capacity, and access to technology to optimize public services.
ANALISIS PARTISIPASI MASYARAKAT DALAM PEMANFAATAN LAYANAN PUBLIK BERBASIS DIGITAL UNTUK MEWUJUDKAN GOOD GOVERNANCE DI KECAMATAN MEDAN TIMUR Karina Alexandra; Tobing, Artha; Manalu, Dimpos; Rajagukguk, Jonson
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.819

Abstract

The development of information technology encourages governments to transform public services through the implementation of digital-based services as an effort to realize good governance. The digitalization of public services at the sub-district level is expected to enhance transparency, accountability, and provide wider opportunities for public participation. However, the utilization of digital-based public services in Medan Timur Sub-district has not been fully optimal, as some members of the community still prefer face-to-face services rather than using the digital platforms that have been provided. This study aims to analyze the forms of community participation in utilizing digital-based public services in Medan Timur Sub-district and to identify the supporting and inhibiting factors of such participation in realizing good governance. This research employs a qualitative method with a descriptive approach. Data were collected through interviews with key informants, main informants, and additional informants, supported by documentation studies. The data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing based on the Miles and Huberman model. The results of the study indicate that community participation in digital-based public services in Medan Timur Sub-district is still at a consultative level, which is reflected through the utilization of services such as complaint platforms, access to administrative information, and the Digital Population Identity (IKD) service. Digital services have also supported transparency through information openness and strengthened accountability through digital recording systems and documented complaint mechanisms. The supporting factors of community participation include the availability of digital platforms, the responsiveness of government officials, and documented service systems. Meanwhile, the inhibiting factors include low levels of digital literacy among some members of the community, limited access to devices and internet connectivity, and the community’s preference for direct face-to-face services.
ANALISIS DAMPAK LINGKUNGAN OPERASI PT TOBA PULP LESTARI DI WILAYAH HUTAN TANAM INDUSTRI MASYARAKAT ADAT PARGAMANAN BINTANG MARIA KECAMATAN PARLILITAN KABUPATEN HUMBANG HASUNDUTAN Simbolon, Eflin Efridonda; Tobing, Artha; Manalu, Dimpos
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.825

Abstract

Forest resource management in Indonesia is an important part of sustainable development policy aimed at balancing economic growth, environmental sustainability, and community welfare. One form of forest utilization is through the Industrial Plantation Forest (HTI) scheme. However, in practice, HTI activities often generate various environmental and social impacts on communities living around forest areas. PT Toba Pulp Lestari is one of the companies managing Industrial Plantation Forests in Humbang Hasundutan Regency, including within the customary territory of the Pargamanan Bintang Maria Indigenous community in Parlilitan District. This study aims to analyze the environmental impacts of the company’s operations and to understand community perceptions of the environmental changes that have occurred. This study employs a qualitative method with a descriptive approach. Data were collected through interviews with key informants, including the leader of the indigenous community, community members directly affected by the company’s activities, and additional informants such as village government representatives and the company. Documentation studies were also used to support the data. Data analysis was conducted using the Miles and Huberman model, which includes data reduction, data presentation, and conclusion drawing. The results of the study indicate that the operations of PT Toba Pulp Lestari have caused various environmental changes, including a reduction in natural forest cover, decreased water availability, and disruption of ecosystem balance, which has affected the productivity of benzoin forests as the main livelihood source of the community. In addition, the community has experienced social and economic changes, such as shifts in livelihood patterns, reduced agricultural and forest yields, and differing views within the community regarding the presence of the company. Although the company provides employment opportunities for some community members, the economic benefits remain limited. The conclusion of this study shows that the operational activities of PT Toba Pulp Lestari have significant impacts on the environment and the livelihoods of the Pargamanan Bintang Maria Indigenous community. Therefore, more sustainable forest management is required by considering environmental conservation, protection of indigenous peoples’ rights, and stronger government supervision to create a balance between economic development and environmental sustainability
Co-Authors Br Sitorus, Nomela Rismawati Damanik, Elsaria Dimpos Manalu Jonson Rajagukguk Karina Alexandra Maringan Panjaitan Marlan Hutahaean Pasaribu, Jhonson Siagian, Nalom Sihombing, Natalia Simamora, Sara Agustin Simbolon, Eflin Efridonda Tarigan, Dodi Evrata Tobing, Angela Novenita L Waruwu, Fiktor Nofetinus