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All Journal GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
Tobing, Artha
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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PERAN PALANG MERAH INDONESIA (PMI) DALAM MENINGKATKAN AKSESIBILITAS PELAYANAN PUBLIK DI KANTOR UNIT DONOR DARAH PMI DI KOTA MEDAN Tobing, Angela Novenita L; Tobing, Artha; Rajagukguk, Jonson
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 1 (2024): 2024 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

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Abstract

This study aims to describe and describe the Role of the Indonesian Red Cross (PMI) in Improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City. The type of research used is qualitative research with a descriptive nature, descriptions of interview results and documentation studies so that it is able to describe various things related to the Role of the Indonesian Red Cross (PMI) in Improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City. The data obtained were analyzed qualitatively and described in descriptive form. The results of this study indicate that the supervision carried out by the Indonesian Red Cross (PMI) in improving Accessibility of Public Services at the PMI Blood Donor Unit Office in Medan City has not been effective enough. This is caused by several obstacles for PMI in improving accessibility of public services at the blood donor unit office, usually including limited resources, such as the number of medical personnel, equipment, and budget. In addition, the lack of public awareness of the importance of blood donation as well as logistical constraints and locations that are difficult to reach are also challenges. These factors can hinder PMI's efforts to provide optimal and equitable services to the community.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS TUNTUNGAN KECAMATAN PANCUR BATU KABUPATEN DELI SERDANG Tarigan, Dodi Evrata; Siagian, Nalom; Rajagukguk, Jonson; Panjaitan, Maringan; Tobing, Artha
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 2 (2024): 2024 Desember
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i2.357

Abstract

This study aims to analyze the effect of service quality on patient satisfaction of the Social Security Administering Agency (BPJS) Health at the Tuntungan Health Center, Pancur Batu District, Deli Serdang Regency. Service quality is one of the important factors in creating patient satisfaction, which in turn affects loyalty and the level of use of health services. The research method used is a survey with a quantitative approach, where data is collected through a questionnaire distributed to 100 respondents who are BPJS Health patients at the Health Center. Data analysis was carried out using a simple linear regression technique to test the relationship between service quality variables and patient satisfaction. The results of the study showed that there was a positive and significant effect between service quality and BPJS Health patient satisfaction at the Tuntungan Health Center. This indicates that the better the quality of service provided, the higher the level of patient satisfaction. This study provides recommendations for the Health Center to continue to improve the quality of service through training medical personnel and providing adequate facilities, in order to achieve higher patient satisfaction and increase the effectiveness of health services.
Co-Authors Jonson Rajagukguk Maringan Panjaitan Siagian, Nalom Tarigan, Dodi Evrata Tobing, Angela Novenita L