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All Journal International Journal of Industrial Innovation and Mechanical Engineering International Journal of Computer Technology and Science
Juliyandri Saragih
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Astronomy Computer Science & IT Engineering

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Boost Public Service Productivity with Effective IT Governance Juliyandri Saragih; Darmeli Nasution
International Journal of Industrial Innovation and Mechanical Engineering Vol. 1 No. 4 (2024): November: International Journal of Industrial Innovation and Mechanical Enginee
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijiime.v1i4.103

Abstract

Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and ISO/IEC 20000 which focus on risk management, information security, and service efficiency. This research method uses a qualitative approach by analyzing related frameworks and regulations, and identifying factors that support and hinder effective IT governance. The results of the study indicate that the implementation of IT governance in public services faces significant challenges, including resistance to change, limited resources, and lack of readiness to adapt to changes in community values. The success of IT governance depends on the synergy between organizational policies, information strategies, and information architecture standards applied. In addition, the ITIL-based service model that emphasizes the integration of People, Process, Products, and Partners (4P) components has proven effective in improving the quality and satisfaction of public service users. This study recommends increasing inter-agency collaboration, improving technology infrastructure, and increasing digital literacy to ensure responsive, accountable, and sustainable IT governance in the public service sector.
Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia Andysah Putera Utama Siahaan; Wiko Pratama; Juliyandri Saragih; Muhammad Indra; Muhammad Wahyudi
International Journal of Computer Technology and Science Vol. 2 No. 1 (2025): International Journal of Computer Technology and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijcts.v2i1.115

Abstract

Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analysis of service processes and activities based on ITIL stages, ranging from service strategy to continuous improvement. The findings indicate that ITIL implementation significantly enhances IT service management and promotes business intelligence effectiveness within the organization. Recommendations for further development are also provided to improve the quality and speed of IT services in the future.
Design of Digital Transformation Diagram for IT Governance at the Department of Community and Village Empowerment, Population, and Civil Registration of North Sumatra Province Juliyandri Saragih; Andysah Putera Utama Siahaan; Sri Wahyuni
International Journal of Industrial Innovation and Mechanical Engineering Vol. 2 No. 1 (2025): February: International Journal of Industrial Innovation and Mechanical Enginee
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijiime.v2i1.258

Abstract

This study analyzes the readiness for digital transformation at the North Sumatra Department of Population and Civil Registration (Dispendukcapil), which faces several challenges, including inadequate infrastructure, limited human resource competencies, and suboptimal internal policies. The findings indicate that infrastructure development, skill enhancement for human resources, and effective digital service integration can improve public service quality and increase public trust. Furthermore, national policy support and collaboration with external parties can accelerate the digital transformation process. Recommendations include sufficient budget allocation, regular training, the development of comprehensive standard operating procedures (SOPs), and periodic evaluations to identify and address implementation challenges. By implementing these measures, Dispendukcapil North Sumatra is expected to achieve a more efficient, transparent, and reliable digital-based public service system.
Digital Transformation of it Governance at The Department of Community and Village Empowerment, Population and Civil Registration of North Sumatra Province Juliyandri Saragih; Andysah Putera Utama Siahaan; Muhammad Syahputra Novelan
International Journal of Industrial Innovation and Mechanical Engineering Vol. 2 No. 2 (2025): May : International Journal of Industrial Innovation and Mechanical Engineering
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijiime.v2i2.280

Abstract

Digital transformation in Information Technology (IT) governance has become a crucial aspect in improving the efficiency of public services, particularly within the Department of Community and Village Empowerment, Population, and Civil Registration of North Sumatra Province. This study aims to analyze the implementation of digital transformation in IT governance using the COBIT 2019 framework. The research method includes the analysis of regulations, the role of IT, procurement models, implementation methods, and technology adoption strategies applied by the department. The findings show that IT implementation is predominantly strategic in nature, supporting the digitization of population services and enhancing data transparency. The IT procurement model comprises a combination of outsourcing (30%), cloud computing (30%), and insourcing (40%) to balance efficiency and system control. Agile methodology is the most dominant implementation method (50%), followed by DevOps (35%) for maintenance and traditional approaches (15%) for more structured projects. The department primarily adopts a "follower" technology adoption strategy (75%), reflecting a selective approach to digital innovation. Based on COBIT 2019 evaluation, the BAI (Build, Acquire, and Implement) domain is the main focus, with high scores in solution identification and improvement management (90) and change management (100), indicating the department’s readiness to adopt digital systems. However, challenges remain in information security, inter-agency data integration, and human resource readiness. The digital transformation of IT governance at the department has been systematically implemented, supporting the improvement of population service efficiency. Enhancements in security, infrastructure, and the strengthening of IT governance policies are necessary to optimize and sustain digital transformation implementation.
Co-Authors Andysah Putera Utama Siahaan Darmeli Nasution Muhammad Indra Muhammad Syahputra Novelan Muhammad Wahyudi Sri Wahyuni Wiko Pratama