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All Journal Populer: Jurnal Penelitian Mahasiswa JURNAL MULTIDISIPLIN ILMU AKADEMIK
Ramsen Cahyatri Fatmasari
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Perancangan Helm Safety di Proyek Tol Jogja Solo dengan Metode Job Safety Analysis (JSA) Ramsen Cahyatri Fatmasari; Dito Adi Saputra; Frysilia Tri Oktiasari; Indra Wijaya
Populer: Jurnal Penelitian Mahasiswa Vol. 4 No. 1 (2025): Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v4i1.2950

Abstract

This project is motivated by the high risk of work accidents in the concrete production process, especially at night when there is poor lighting. Based on observations, there were various significant work incidents, such as injuries from sharp objects and being caught in heavy equipment, which indicate the need for increased risk control. This study aims to design personal protective equipment in the form of an innovative safety helmet using the Job Safety Analysis (JSA) method to improve occupational safety and health (K3) at PT Adhi Persada Beton Batching Plant Kebonarum. The methodology used includes hazard identification, risk analysis, and solution development in the form of designing a safety helmet that is adjusted to the ergonomic needs of workers. This study also includes analysis of work accident data, identification of potential hazards, and evaluation of the effectiveness of existing personal protective equipment. The results of the study indicate that the application of the JSA method can identify risks in a more structured manner, as well as produce recommendations for safety helmet innovations that can improve worker protection against potential hazards.
Pengembangan Strategi Peningkatan Kualitas Layanan Publik Di Mal Pelayanan Publik Banyuwangi Menggunakan SERVQUAL Dan IPA Ramsen Cahyatri Fatmasari; Andung Jati Nugroho
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 4 (2025): Agustus
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i4.5299

Abstract

The Public Service Mall (Mal Pelayanan Publik/MPP) of Banyuwangi Regency is a public service innovation established in 2017 under the Department of Investment and One-Stop Integrated Services (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu/DPMPTSP). This study aims to evaluate and improve customer service quality at MPP Banyuwangi using the Importance-Performance Analysis (IPA) and Service Quality (SERVQUAL) methods. Enhancing service quality in the public sector is crucial to increasing public satisfaction and trust in government services. The research methodology involves data collection through questionnaires distributed to respondents who use services at MPP Banyuwangi. The service quality dimensions, based on the SERVQUAL and IPA models, are analyzed to identify gaps between customer expectations and perceptions of public services. The results indicate a significant gap between customer expectations and perceptions regarding specific service quality aspects. The implications of these findings suggest that service quality improvements in the public sector at MPP Banyuwangi can be effectively implemented by focusing on the key aspects identified in this study.
Co-Authors Andung Jati Nugroho Dito Adi Saputra Frysilia Tri Oktiasari Wijaya, Indra