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All Journal Journal of Commerce Management and Tourism Studies
Shrestha, Binay
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Humanities Economics, Econometrics & Finance Social Sciences

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Transforming PAS file management through digital technologies Supiatni, Ni Nyoman; Putra, I Putu Agus Dharma; Mazher, Muhammad Ahmad; Karim, B.M. Sajedul; Shrestha, Binay
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 2 (2024): Aug 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i2.211

Abstract

In the current era of globalization, digitization has become a significant advancement, often utilized by companies to streamline administrative processes and reduce reliance on paper-based systems. This research explores the effectiveness of using Google Drive for the monthly accumulation of Passenger Service Charge (PSC) files at PT. API. It aims to assess how digital technology can optimize administrative tasks, particularly the storage and management of PAS files. Additionally, the study outlines the procedural steps involved in the accumulation of these files, offering insights into improving service efficiency. The research is conducted through interviews, observations, and documentation at the airport, using qualitative methods to analyse the collected data. The process involves data reduction, summarization, and drawing conclusions to determine how effectively Google Drive enhances the company's file management system. The expected outcomes will provide PT. API with practical recommendations to optimize its PAS file accumulation process and improve overall service efficiency.
Influence of digital finance service worth on customer satisfaction in Nepal Shrestha, Binay; Agrawal, Neha
Journal of Commerce, Management, and Tourism Studies Vol. 2 No. 3 (2023): Dec 2023
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v2i3.106

Abstract

Customer satisfaction is a major factor to sustain competitive advantage in the present dynamic and competitive environment for the organisations. The present research work is conducted to find how customers of Nepalese banks are happy with online banking system. Primary data is collected through the questionnaire developed from SERVPERF model on 5-point Likert scale. A sample sizes of 335 total respondents taken as for data collection. The research is descriptive, causal comparative in nature. Variables included in the study are tangibles, reliability, assurance, responsiveness, empathy as exogenous variables and customer satisfaction with e-banking service quality as endogenous variable. The data analysis were performed through the techniques:- descriptive statistics, correlation, multiple regression.Results of the study showed  influenceof independent variables in all categories is positive and significant on dependent  with R2 value of 0.627 which means 62.7% change in endogenous variable is due to exogenous variables and rest 37.3% is due to the other factors outside the model. Study shows that customers of Nepal are appropriatelycontended with the digital banking system in Nepalese banks. Assurance have been found as highest determining factor for customer satisfaction in e-banking services in Nepal followed by reliability and empathy.
Co-Authors Agrawal, Neha Karim, B.M. Sajedul Mazher, Muhammad Ahmad Putra, I Putu Agus Dharma Supiatni, Ni Nyoman