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All Journal GANEC SWARA Forum Manajemen Journal of Commerce Management and Tourism Studies Journal of Management
Supiatni, Ni Nyoman
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Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS KEMUDAHAN PENGGUNAAN DAN PERSEPSI RISIKO TERHADAP MINAT MENGGUNAKAN SHOPEE PAYLATER (STUDI KASUS PADA MAHASISWA POLITEKNIK NEGERI BALI) SAFITRI, ADELIA; GEDE, I GUSTI KETUT; SUPIATNI, NI NYOMAN
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.1013

Abstract

In today's digital era, technology has advanced rapidly, enabling people to use their phones for various purposes easily, quickly, and instantly. E-commerce has grown rapidly in Indonesia, with Shopee being a leading platform. Shopee PayLater (SPayLater) allows users to make purchases with payment deferred to a later date. This study aims to analyze the factors of user-friendliness and risk perception influencing the interest of Bali State Polytechnic students in using SPayLater. Based on a survey conducted, SPayLater is very popular among students due to its convenience and various promotions offered. However, risk perceptions such as concerns about personal data and financial risks also influence user decisions. This research is quantitative, using data collected from 100 respondents who met the criteria through questionnaires. The method employed is multiple linear regression analysis using SPSS. The results show that userfriendliness and risk perception have a positive and significant impact on the interest in using SPayLater. High user-friendliness increases consumer interest, while risk perception does not reduce it. Both variables simultaneously influence consumer interest in using SPayLater. This study is expected to contribute to both companies and users.
Pengaruh Fasilitas dan Etika Pelayanan terhadap Kepuasan Nasabah: Studi Kasus Bank BPD Bali Lasmini, Ni Ketut; Anastasya, Komang Srimas; Supiatni, Ni Nyoman; Rumini, Ni Luh Inten; Sanjaya, I Gusti Ngurah
Forum Manajemen Vol 22 No 2 (2024): Jurnal Forum Manajemen Oktober 2024
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v22i2.608

Abstract

Penelitian ini bertujuan untuk mengevaluasi pengaruh fasilitas dan etika pelayanan terhadap kepuasan nasabah di PT Bank BPD Bali Cabang Gianyar. Meskipun kualitas pelayanan di sektor perbankan sudah banyak diteliti, masih sedikit penelitian yang berfokus pada kombinasi pengaruh fasilitas fisik dan etika pelayanan customer service dalam konteks bank daerah. Dengan pendekatan metode campuran, penelitian ini mengumpulkan data dari 70 nasabah menggunakan kuesioner berstruktur dan wawancara terstruktur. Analisis regresi linear berganda menunjukkan bahwa fasilitas dan etika pelayanan memiliki pengaruh signifikan terhadap kepuasan nasabah, dengan fasilitas memiliki pengaruh yang lebih dominan. Temuan ini menggarisbawahi pentingnya peningkatan fasilitas dan etika pelayanan untuk meningkatkan kepuasan nasabah, khususnya di bank daerah yang menghadapi keterbatasan sumber daya. Implikasi praktis penelitian ini adalah sebagai dasar bagi bank daerah untuk memperkuat strategi peningkatan kualitas layanan guna meningkatkan loyalitas nasabah di tengah persaingan industri perbankan.   This study aims to evaluate the influence of facilities and service ethics on customer satisfaction at PT Bank BPD Bali, Gianyar Branch. Although service quality in the banking sector has been widely studied, there are still few studies that focus on the combination of the influence of physical facilities and customer service ethics in the context of regional banks. With a mixed method approach, this study collected data from 70 customers using structured questionnaires and structured interviews. Multiple linear regression analysis shows that facilities and service ethics have a significant influence on customer satisfaction, with facilities having a more dominant influence. These findings underline the importance of improving facilities and service ethics to improve customer satisfaction, especially in regional banks that face limited resources. The practical implication of this study is as a basis for regional banks to strengthen their service quality improvement strategies to increase customer loyalty amidst the competition in the banking industry.
Transforming PAS file management through digital technologies Supiatni, Ni Nyoman; Putra, I Putu Agus Dharma; Mazher, Muhammad Ahmad; Karim, B.M. Sajedul; Shrestha, Binay
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 2 (2024): Aug 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i2.211

Abstract

In the current era of globalization, digitization has become a significant advancement, often utilized by companies to streamline administrative processes and reduce reliance on paper-based systems. This research explores the effectiveness of using Google Drive for the monthly accumulation of Passenger Service Charge (PSC) files at PT. API. It aims to assess how digital technology can optimize administrative tasks, particularly the storage and management of PAS files. Additionally, the study outlines the procedural steps involved in the accumulation of these files, offering insights into improving service efficiency. The research is conducted through interviews, observations, and documentation at the airport, using qualitative methods to analyse the collected data. The process involves data reduction, summarization, and drawing conclusions to determine how effectively Google Drive enhances the company's file management system. The expected outcomes will provide PT. API with practical recommendations to optimize its PAS file accumulation process and improve overall service efficiency.
Transformation of Administrative Management with Artificial Intelligence (AI) Integration in Modern Office Environment through Systematic Journal Review Approach Ngurah Sanjaya, I Gusti; Ketut Lasmini, Ni; Supiatni, Ni Nyoman; Luh Putu Inten Rumini, Ni; Mas Suryaniadi, Sagung
Journal of Management Vol. 4 No. 1 (2025): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Administrative management has become more efficient with the integration of artificial intelligence (AI), automating repetitive tasks like data processing and document management. This reduces human workload and error rates. AI also supports decision-making by analyzing large datasets and identifying trends that inform strategic planning. However, challenges such as high investment costs, resistance to change, data privacy concerns, and algorithmic bias must be addressed for successful AI implementation, especially in modern office environments where AI is reshaping human roles. This study, Research on AI in Administrative Management: A Systematic Journal Review, uses a Systematic Journal Review methodology to examine both the benefits and challenges of AI integration in administrative tasks. Data was sourced from credible journals and analyzed using descriptive qualitative approaches and thematic synthesis to identify patterns, trends, and gaps in the literature. In conclusion, AI adoption is transforming office administration by enhancing automation and streamlining processes, resulting in cost savings, improved productivity, and timely document management. However, issues such as overreliance on technology, cyber threats, job displacement, and the erosion of human skills pose concerns. With proper planning and training, organizations can minimize these risks and fully leverage AI’s potential.
The impact of QRIS implementation on the growth and competitiveness of small tourism businesses in Bali Kencanawati, Anak Agung Ayu Mirah; Jaya, I Made Sura Ambara; Masih, Ni Ketut; Supiatni, Ni Nyoman
Journal of Commerce, Management, and Tourism Studies Vol. 4 No. 3 (2025): Dec 2025
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v4i3.390

Abstract

The implementation of the Quick Response Code Indonesian Standard (QRIS) has emerged as a pivotal development in the digital transformation of Indonesia’s payment systems. In Bali, a region heavily dependent on tourism, the adoption of QRIS has significant implications for the growth and competitiveness of small tourism-related businesses. This study investigates the extent to which QRIS has contributed to enhancing operational efficiency, market accessibility, and financial inclusion among micro, small, and medium enterprises (MSMEs) in the tourism sector. Using a mixed-methods approach combining quantitative survey data and qualitative interviews with small business owners in key tourist destinations such as Ubud, Seminyak, and Nusa Penida, this research identifies key drivers and challenges associated with QRIS usage. Findings indicate that QRIS adoption has reduced transaction costs, improved customer convenience, and enhanced business visibility among domestic and international tourists. Moreover, QRIS facilitates better financial record-keeping, which is instrumental in accessing microcredit and other forms of institutional support. Despite its benefits, challenges persist, particularly related to digital literacy, infrastructure availability, and inconsistent regulatory enforcement. The study concludes that while QRIS significantly boosts competitiveness and resilience among small tourism enterprises, its optimal impact depends on sustained digital education, government incentives, and inclusive policy frameworks. This paper contributes to the growing body of literature on digital payment systems and MSME development in emerging economies. It offers actionable recommendations for policymakers, financial institutions, and tourism stakeholders aiming to maximize the socioeconomic impact of QRIS in Indonesia and beyond.
Co-Authors Anastasya, Komang Srimas Gede, I Gusti Ketut I Gusti Ngurah Sanjaya, I Gusti Ngurah Jaya, I Made Sura Ambara Karim, B.M. Sajedul Kencanawati, Anak Agung Ayu Mirah Ketut Lasmini, Ni Lasmini, Ni Ketut Luh Putu Inten Rumini, Ni Mas Suryaniadi, Sagung Masih, Ni Ketut Mazher, Muhammad Ahmad Ngurah Sanjaya, I Gusti Putra, I Putu Agus Dharma Rumini, Ni Luh Inten Safitri, Adelia Shrestha, Binay