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All Journal Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi
Erin Aryanti
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Computer Science & IT Education Industrial & Manufacturing Engineering Other

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ANALISIS  PENGALAMAN PENGGUNA LAZADA DAN BUKALAPAKDENGAN MENERAPKAN METODE USER EXPERIENCE QUESTIONNAIRE Fenny Purwani; Erin Aryanti; Koiriah Maula Nanda; Resa Ayu Sari; Dina Olyvia
Jurnal Riset Teknik Komputer Vol. 1 No. 4 (2024): Desember : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/ptanhn55

Abstract

The rapid growth of e-commerce in Indonesia, with platforms like Lazada and Bukalapak, has made User Experience (UX) a critical factor for success. This study aims to analyze and compare the UX of both applications using the User Experience Questionnaire (UEQ) method, which evaluates six dimensions: attractiveness, clarity, efficiency, dependability, stimulation, and novelty. A quantitative approach was applied, using a questionnaire distributed to 180 respondents aged 17-30 years. The results show that both applications received positive overall evaluations, with Lazada outperforming in terms of efficiency. These findings provide essential recommendations for developers to enhance the UX of e-commerce platforms.
PENERAPAN MODEL RACI DALAM PENANGANAN MASALAH  LAYANAN TEKNOLOGI INFORMASI PADA APLIKASI GRAMEDIA DIGITAL Fenny Purwani; Erin Aryanti; Resa Ayu Sari; Koiriah Maula Nanda; Dina Olyvia
Jurnal Riset Teknik Komputer Vol. 2 No. 2 (2025): Juni : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dxxg9771

Abstract

Gramedia Digital is a platform that provides electronic book services widely used by the Indonesian public. However, in its operation, users often encounter issues such as frequent application crashes, slow content access, and unresponsive checkout processes. These problems indicate inefficiencies in handling information technology (IT) service incidents. This study aims to apply the RACI model (Responsible, Accountable, Consulted, Informed) to map out the roles and responsibilities of each party involved in the IT service issue resolution process in the Gramedia Digital application. The research method used is descriptive qualitative with a case study approach. The analysis shows that the implementation of the RACI model can clarify task distribution among teams, reduce work duplication, and improve the effectiveness of incident handling. These findings provide recommendations to strengthen the IT service management structure at Gramedia Digital, particularly in the aspect of responding to service disruptions.
INFRASTRUKTUR TEKNOLOGI INFORMASI PADA GERAI ALFAMART SUKARAMI PALEMBANG Fenny Purwani; Erin Aryanti; Faza Intaniansyah; Dina Olyvia; Almahira Mutia Zakia
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dfhd9j31

Abstract

This study aims to analyze the implementation of information technology infrastructure at the Alfamart Sukarami Palembang branch, identify the main components of IT infrastructure used, and describe the challenges and obstacles faced in its management. Utilizing a descriptive qualitative research method, data were collected through direct observation at the store and secondary data analysis from various reliable sources. The results indicate that Alfamart has implemented an integrated IT infrastructure, including hardware (cash registers, barcode scanners), software (internal retail systems), communication networks (VPN, intranet), data centers, information security systems, and cloud computing technology. This infrastructure supports operational efficiency, transaction service speed, and data management accuracy. Based on SWOT analysis, Alfamart possesses strengths in providing facilities and customer-friendly services, but faces challenges such as intense competition and obstacles in goods distribution. This study recommends enhancing IT infrastructure, employee training, increased promotion, regular system evaluation, and maximizing the use of cloud technology to improve Alfamart’s competitiveness in the modern retail industry.
Co-Authors Almahira Mutia Zakia Dina Olyvia Faza Intaniansyah Fenny Purwani Koiriah Maula Nanda Resa Ayu Sari