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All Journal Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi
Resa Ayu Sari
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Computer Science & IT Education Industrial & Manufacturing Engineering Other

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ANALISIS  PENGALAMAN PENGGUNA LAZADA DAN BUKALAPAKDENGAN MENERAPKAN METODE USER EXPERIENCE QUESTIONNAIRE Fenny Purwani; Erin Aryanti; Koiriah Maula Nanda; Resa Ayu Sari; Dina Olyvia
Jurnal Riset Teknik Komputer Vol. 1 No. 4 (2024): Desember : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/ptanhn55

Abstract

The rapid growth of e-commerce in Indonesia, with platforms like Lazada and Bukalapak, has made User Experience (UX) a critical factor for success. This study aims to analyze and compare the UX of both applications using the User Experience Questionnaire (UEQ) method, which evaluates six dimensions: attractiveness, clarity, efficiency, dependability, stimulation, and novelty. A quantitative approach was applied, using a questionnaire distributed to 180 respondents aged 17-30 years. The results show that both applications received positive overall evaluations, with Lazada outperforming in terms of efficiency. These findings provide essential recommendations for developers to enhance the UX of e-commerce platforms.
PENERAPAN MODEL RACI DALAM PENANGANAN MASALAH  LAYANAN TEKNOLOGI INFORMASI PADA APLIKASI GRAMEDIA DIGITAL Fenny Purwani; Erin Aryanti; Resa Ayu Sari; Koiriah Maula Nanda; Dina Olyvia
Jurnal Riset Teknik Komputer Vol. 2 No. 2 (2025): Juni : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dxxg9771

Abstract

Gramedia Digital is a platform that provides electronic book services widely used by the Indonesian public. However, in its operation, users often encounter issues such as frequent application crashes, slow content access, and unresponsive checkout processes. These problems indicate inefficiencies in handling information technology (IT) service incidents. This study aims to apply the RACI model (Responsible, Accountable, Consulted, Informed) to map out the roles and responsibilities of each party involved in the IT service issue resolution process in the Gramedia Digital application. The research method used is descriptive qualitative with a case study approach. The analysis shows that the implementation of the RACI model can clarify task distribution among teams, reduce work duplication, and improve the effectiveness of incident handling. These findings provide recommendations to strengthen the IT service management structure at Gramedia Digital, particularly in the aspect of responding to service disruptions.
PEMANFAATAN TEKNOLOGI INFORMASI DALAM MONITORING PROGRAM CORPORATE CULTURE PURPOSE (CCP) UNTUK MEWUJUDKAN BUDAYA  KERJA ZERO ACCIDENT DI PT PLN UID S2JB Resa Ayu Sari; Aminullah Imal Alfresi
Jurnal Riset Sistem Informasi Vol. 2 No. 4 (2025): Oktober : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/hwgd4n44

Abstract

This study examines the use of information technology in monitoring the Corporate Culture Purpose (CCP) program at PT PLN (Persero) UID S2JB to support a Zero Accident work culture. A mixed-methods approach was applied through observation, interviews, documentation, and data analysis using the Team Gaint application. Results show that most units achieved a medium compliance level (60–80%), with 71% of programs meeting standards and 29% not compliant. The main challenges include reporting delays, limited internet access, and insufficient digital training. The use of Team Gaint has proven effective in accelerating monitoring, although improvements in infrastructure and human resource competence are still required.
Co-Authors Aminullah Imal Alfresi Dina Olyvia Erin Aryanti Fenny Purwani Koiriah Maula Nanda