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All Journal YUME : Journal of Management
Jumino, Tri Kisowo Kusuwo
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Economics, Econometrics & Finance Health Professions Social Sciences

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Penerapan Aplikasi Smart Dan Mal Pelayanan Publik: Inovasi Kebijakan Berbasis Bukti Di Pemerintah Kota Bogor Samsudin, Samsudin; Jumino, Tri Kisowo Kusuwo; Utami, Yuanita; Nurdin, Ismail
YUME : Journal of Management Vol 7, No 2 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i2.7655

Abstract

This research aims to evaluate the implementation of the SMART application and the Public Service Mall as evidence-based policy innovations in Bogor City. The method used is descriptive qualitative with data collection techniques in the form of interviews, observation, and documentation. The results show that the SMART application simplifies the licensing process through transparency and accountability, while the Public Service Mall improves the efficiency of public services by integrating various services in one location. The discussion highlights the importance of public digital literacy and government support to maximize these services. The study concludes that evidence-based innovation has improved the quality of public services, but challenges such as technology adaptation still need to be addressed.
Co-Authors Ismail Nurdin Samsudin Samsudin UTAMI, YUANITA