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All Journal Jurnal Manajemen Pelayanan Hotel Jurnal Mosaik Hospitaliti
Sudirman, I Made
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Factors Affecting Employee Performance at Imani Suites Bali Darma Susila, I Made Gede; Ayu Suriyani, Ni Nyoman; Sudirman, I Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080126

Abstract

The tourism sector is one of the economic supports of the Indonesian state, where tourism itself is part of the industrial sector with good opportunities and potential to be developed. This study aims to examine the effect of communication and work discipline on employee performance at Imani Suites Bali. This research was conducted with a sample of 48 employees. The sampling technique in this research is using saturated sampling method. Data collection by distributing questionnaires using a Likert scale with a value score of 1-5. The data analysis technique used in this study is multiple linear regression analysis techniques with the Statistical Package Social Science (SPSS) version 25.0 test. The results of this study indicate that Communication partially has a positive and significant effect on Employee Performance. Work Discipline partially has a positive and significant effect on Employee Performance. Communication and Work Discipline simultaneously have a positive and significant effect on Employee Performance. Future research is expected not to fixate on the factors in this study, but can add other factors that might affect employee performance. Keyword: communication, discipline, employee performance, human resources management
Persepsi Motivasi Kerja Karyawan di Le Grande Hotel Kabupaten Badung Bali Suriyani, Ni Nyoman Ayu; Sudirman, I Made; Endrayani
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6230

Abstract

The hospitality industry can motivate employees to work well in managing human resources. Work motivation is divided into 2 main forms felt by employees, namely internal motivation and external motivation. This study aims to measure employee perceptions of intrinsic and extrinsic motivation. This research is located at Le Grande Hotel, Badung Regency, Bali. Data collection techniques in this study used observation and questionnaires. The sample size of this study was 52 employees and analyzed using quantitative analysis with SPSS software. The results show that employee perceptions in terms of intrinsic motivation are dominated by indicators of success that employees get while working. Then in terms of extrinsic motivation, it is dominated by indicators of supervision carried out to employees. With these results, it is hoped that human resource management in the hotel industry can properly manage employee motivation while working at the hotel. This is necessary to continue to be able to improve employee satisfaction and the quality of service provided to tourists who stay overnight.  
Co-Authors Endrayani I Made Gede Darma Susila Ni Nyoman Ayu Suriyani