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All Journal Jurnal Manajemen Pelayanan Hotel Journal Research of Management Jurnal Mosaik Hospitaliti Journal Research of Management
Ni Nyoman Ayu Suriyani
Universitas Triatma Mulya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN KSP WISUDA GUNA RAHARJA R. Made Ratmara; A.A. Ketut Sri Asih; Ni Nyoman Ayu Suriyani
Journal Research of Management Vol. 3 No. 2 (2022): Journal Research of Management (JARMA)
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (363.882 KB) | DOI: 10.51713/jarma.v3i2.77

Abstract

Every organization has human resources which are the most important assets for the company, where these resources have the ability to develop in determining the company's success for the long term. Human resources are a central factor in an organization. Whatever the form and purpose, the organization is founded on a vision for the common good, and in carrying out its mission is managed by humans. Manpower or employees are the most valuable resources in the organization, without qualified employees, the goals of the organization will not be achieved properly. This study aims to: 1) determine the effect of leadership style on employee performance, 2) determine the effect of work motivation on employee performance, 3) the magnitude of the influence of leadership style and work motivation on employee performance, and 4) independent variables that have a dominant influence on employee performance at ksp graduation guna raharja denpasar. The population of this study were all employees at ksp graduation guna raharja denpasar, amounting to 59 people. The sample taken is all members of the population so that it is a census study. The analytical tool used is multiple linear regression analysis. The hypothesis test used is t-test to test the partial effect of leadership style and work motivation on performance, as well as determination analysis to analyze the magnitude of the influence of the independent variable on the dependent variable. The regression equation obtained is: y= 17.939 + 0.316 x1 + 0.762 x2. This model shows that: 1) there is a positive and significant influence of leadership style on employee performance, 2) there is a positive and significant influence of work motivation on employee performance, 3) the magnitude of the influence contributed by leadership style and work motivation on employee performance is 23.2 %, and 4) work motivation is a variable that has a dominant influence on employee performance at ksp graduation guna raharja denpasar.
Factors Affecting Employee Performance at Imani Suites Bali Darma Susila, I Made Gede; Ayu Suriyani, Ni Nyoman; Sudirman, I Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080126

Abstract

The tourism sector is one of the economic supports of the Indonesian state, where tourism itself is part of the industrial sector with good opportunities and potential to be developed. This study aims to examine the effect of communication and work discipline on employee performance at Imani Suites Bali. This research was conducted with a sample of 48 employees. The sampling technique in this research is using saturated sampling method. Data collection by distributing questionnaires using a Likert scale with a value score of 1-5. The data analysis technique used in this study is multiple linear regression analysis techniques with the Statistical Package Social Science (SPSS) version 25.0 test. The results of this study indicate that Communication partially has a positive and significant effect on Employee Performance. Work Discipline partially has a positive and significant effect on Employee Performance. Communication and Work Discipline simultaneously have a positive and significant effect on Employee Performance. Future research is expected not to fixate on the factors in this study, but can add other factors that might affect employee performance. Keyword: communication, discipline, employee performance, human resources management
Analysis of Guest Room Service by Room Attendants in the Housekeeping Department Ayu Suriyani, Ni Nyoman; Darma Susila, I Made Gede; Suwitra Wirya, I Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070210

Abstract

Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observation, literature studies and interviewswith chamber attendants, supervisors and executive housekeepers. The data analysis technique used isqualitative analysis by paying attention to reduction data, display data, and verification data. The concept ofSOP (Standard Operating Procedure) housekeeping service, room attendant service, and traveler satisfactionconcept are used in the analysis to process information about the current condition of room service by roomattendants. The results show that there are some physical service changes that occur in room service accordingto guest requests. Room service currently has several changes due to technological developments so that hotelsneed to adjust to some of the physical services that have been provided before.Keywords: Room analysis, tourist satisfaction, housekeeping department, room attendant
Pengaruh Motivasi Intrinsik dan Motivasi  Ekstrinsik Untuk Meningkatkan Kinerja Karyawan Le Grande Hotel Krismawan, I Made Dwitya; Susila, I Made Gede Darma; Suriyani, Ni Nyoman Ayu
Jurnal Mosaik Hospitaliti Vol. 4 No. 1 (2022): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2022.4111

Abstract

The objective of this study is firstly to find out the intrinsic motivation affecting the performance of hotel employees, secondly to find out the intrinsic motivation affecting the performance of hotel employees, and thirdly to find out both intrinsic and extrinsic motivations that hotel employees The performance of affects the performance of hotel employees. Find out the percent effect of intrinsic motivation and extrinsic motivation on restaurant and employee performance. Data were obtained through observations, interviews and questionnaires administered to 52 Grand Hotel employees. This study adopts a quantitative method, i.e. uses questionnaire data to process the outcome data, and uses SPSS version 23 software for the analysis. Research results show that on the performance of (X1). There is a positive effect, with a β coefficient value of 0.393 K, which is positive, and a significance value of 0.003. (X2) has a positive effect on performance, with a β coefficient value of 0.362, which is positive and significant at 0.000. The percentage effect of both intrinsic motivation and extrinsic motivation on employee performance is greater than 67.9%. It is hoped that companies can fulfill their responsibilities to improve employee performance, one of which is to provide employees with the best motivation to work.
Persepsi Motivasi Kerja Karyawan di Le Grande Hotel Kabupaten Badung Bali Suriyani, Ni Nyoman Ayu; Sudirman, I Made; Endrayani
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6230

Abstract

The hospitality industry can motivate employees to work well in managing human resources. Work motivation is divided into 2 main forms felt by employees, namely internal motivation and external motivation. This study aims to measure employee perceptions of intrinsic and extrinsic motivation. This research is located at Le Grande Hotel, Badung Regency, Bali. Data collection techniques in this study used observation and questionnaires. The sample size of this study was 52 employees and analyzed using quantitative analysis with SPSS software. The results show that employee perceptions in terms of intrinsic motivation are dominated by indicators of success that employees get while working. Then in terms of extrinsic motivation, it is dominated by indicators of supervision carried out to employees. With these results, it is hoped that human resource management in the hotel industry can properly manage employee motivation while working at the hotel. This is necessary to continue to be able to improve employee satisfaction and the quality of service provided to tourists who stay overnight.  
Analisis Manajemen Pengelolaan Akomodasi Studi Kasus The Dukuh Retreat Desa Belumbang Tabanan Ni Nyoman Ayu Suriyani; I Made Gede Darma Susila; I Made Sudirman
Journal Research of Management Vol. 6 No. 2 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jarma.2025.6254

Abstract

Penelitian ini menganalisis praktik manajemen bisnis akomodasi melalui studi kasus The Dukuh Retreat, yang berlokasi di Desa Belumbang, Tabanan, Bali. Sebagai penginapan berskala kecil yang dikelola oleh keluarga dan berlokasi di daerah pedesaan, The Dukuh Retreat mewakili model pariwisata ramah lingkungan dan berbudaya. Tujuan penelitian ini adalah menganalisis fungsi manajemen diterapkan dalam aktivitas operasional dan strategis penginapan, menggunakan kerangka kerja POAC (Perencanaan, Organisasi, Pelaksanaan, dan Pengendalian). Penelitian ini menggunakan metode deskriptif kualitatif, dengan data dikumpulkan melalui observasi langsung di lokasi dan tinjauan literatur dari sumber akademik dan publikasi industri. Pendekatan kualitatif memungkinkan pemahaman tentang internal akomodasi, gaya manajemen, dan interaksinya dengan budaya lokal serta lingkungan alam. Temuan menunjukkan bahwa The Dukuh Retreat berhasil menerapkan layanan personal, keramahan berbasis komunitas, dan praktik berkelanjutan dalam manajemennya. Kelebihan yang diidentifikasi meliputi orientasi perencanaan yang kuat berfokus pada ekowisata, organisasi peran yang efektif dalam tim kecil, dan kepemimpinan yang memprioritaskan nilai-nilai budaya dan pengalaman tamu. Namun, tantangan tetap ada, seperti keterbatasan skalabilitas, ketergantungan pada tenaga kerja berbasis keluarga, dan kebutuhan akan strategi pemasaran digital yang lebih kuat untuk menjangkau pasar yang lebih luas. Penelitian lebih lanjut disarankan untuk mengeksplorasi kepuasan tamu secara lebih mendalam, mengevaluasi praktik keberlanjutan jangka panjang, dan melakukan studi perbandingan dengan akomodasi serupa di pedesaan Bali. Studi semacam ini dapat berkontribusi pada model pengelolaan pariwisata berkelanjutan yang lebih luas di wilayah berkembang.
Pengaruh Kualitas Makanan dan Pelayanan Terhadap Kepuasan Tamu di Restoran Kura-Kura pada Oberoi Beach Resort Bali Paramita, Kadek Herdina Pradnya; Dewi, Desak Made Purnama; Suriyani, Ni Nyoman Ayu
Jurnal Mosaik Hospitaliti Vol. 7 No. 2 (2025): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7246

Abstract

This study aims to determine the effect of food quality and service quality on guest satisfaction at Kura-Kura Restaurant, located in the Oberoi Beach Resort Bali. The background of the research emphasizes the importance of food and service quality as crucial factors influencing customer satisfaction in luxury restaurant settings. The research uses a quantitative method with data collected from 70 respondents through a structured questionnaire. The data were analyzed using multiple linear regression with the support of SPSS version 22. Preliminary tests including validity, reliability, and classical assumptions (normality, multicollinearity, and heteroscedasticity) were also conducted. The results show that both food quality and service quality have a positive and significant effect on guest satisfaction, both partially and simultaneously. Among the two variables, service quality has the more dominant influence, with a standardized coefficient of 0.263 compared to 0.240 for food quality. This suggests that while both aspects are important, improving service quality has a slightly stronger impact on enhancing guest satisfaction. The coefficient of determination (R²) indicates that 33.9% of guest satisfaction is explained by the two independent variables studied, while the remaining 66.1% may be influenced by other factors not included in this research. The study concludes that maintaining high standards in both food and service quality is essential for guest satisfaction. Therefore, it is recommended that the restaurant management conduct regular customer satisfaction surveys, maintain consistency in food quality, and invest in continuous staff training to enhance service performance.
Co-Authors A.A. Ketut Sri Asih Desak Made Purnama Dewi Endrayani I Made Gede Darma Susila I Made Sudirman Krismawan, I Made Dwitya Paramita, Kadek Herdina Pradnya R. Made Ratmara Sudirman, I Made Suwitra Wirya, I Made