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All Journal YUME : Journal of Management Amkop Management Accounting Review (AMAR)
Purnamanudin, Ic Indra
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Humanities Economics, Econometrics & Finance Health Professions Social Sciences

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Literature Review: Manajemen Strategi Dalam Meningkatkan Pelayanan Kepegawaian Pemerintahan Purnamanudin, Ic Indra; Munawaroh, Retno Indrarini,
YUME : Journal of Management Vol 8, No 1.1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i1.8149

Abstract

Manajemen strategis memiliki peran yang sangat penting dalam meningkatkan pelayanan kepegawaian pemerintahan. Dalam konteks ini, manajemen strategis membantu pemerintah dalam merumuskan kebijakan yang efektif dalam pengelolaan sumber daya manusia (SDM), dengan tujuan untuk meningkatkan kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis peran manajemen strategis dalam meningkatkan pelayanan kepegawaian pemerintahan, dengan mengidentifikasi tantangan dan hambatan yang dihadapi, serta mengkaji peran inovasi dan transformasi digital dalam memodernisasi sistem pelayanan kepegawaian. Hasil penelitian menunjukkan bahwa penerapan manajemen strategis yang tepat dapat membantu mengatasi berbagai tantangan birokrasi, keterbatasan sumber daya, dan ekspektasi masyarakat. Selain itu, inovasi digital seperti penggunaan sistem informasi berbasis cloud dan platform e-government memiliki dampak signifikan dalam meningkatkan efisiensi dan transparansi pelayanan kepegawaian. Transformasi digital ini juga berperan dalam pengembangan kompetensi pegawai melalui pelatihan online yang fleksibel dan berbasis data. Kesimpulannya, penerapan manajemen strategis yang didukung oleh inovasi digital merupakan langkah penting dalam meningkatkan kualitas pelayanan kepegawaian di pemerintahan, yang pada akhirnya akan berkontribusi pada peningkatan kualitas pelayanan publik secara keseluruhan.Kata kunci : Manajemen Strategi, Pelayanan, Pemerintahan
The Influence of Work Motivation and Employee Competence on Employee Performance through Organizational Citizenship Behavior (OCB) in the Cilegon City Government Purnamanudin, IC Indra; Yusuf, Furtasan Ali; Nuryanto, Uli Wildan
Amkop Management Accounting Review (AMAR) Vol. 5 No. 1 (2025): January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i1.3193

Abstract

Employee performance in the Cilegon City Regional Government is not optimal, which is influenced by a lack of motivation to work, employee competence, and Organizational Citizenship Behavior (OCB). The purpose of this study is to evaluate how employee work motivation and competence impact their performance, both directly and indirectly, by using OCB as a mediating variable. Various issues are discussed, including: (1) the relationship between work motivation and employee performance; (2) the relationship between work motivation and OCB; (3) the relationship between employee competence and OCB; (4) the relationship between OCB and employee performance; and (6) the mediating role of OCB in the relationship between work motivation and employee competence. This study uses a quantitative method, namely PLS-SEM, or Partial Least Square-Structural Equation Modelling. The research instrument is a questionnaire that has been tested for validity and reliability, with respondents from State Civil Apparatus (ASN) selected through random sampling. The results show that work motivation and competence have a significant positive effect on employee performance and OCB, and OCB acts as a significant mediator. Recommendations are given to the Cilegon City Regional Government to increase motivation, competence, and the cultivation of OCB to encourage sustainable employee performance.
Co-Authors Furtasan Ali Yusuf Munawaroh, Retno Indrarini, Uli Wildan Nuryanto