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Legal Protection for Consumers Who Suffer Losses Due to Goods Purchased Online Not in Accordance with the Agreement Angelina Kristin Laoly, Grace; Esther, July; Hertati Gultom, Meli
Greenation International Journal of Law and Social Sciences Vol. 2 No. 4 (2024): (GIJLSS) Greenation International Journal of Law and Social Sciences (December
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v2i4.316

Abstract

This study aims to analyze legal protections for consumers who suffer losses due to goods purchased online not in accordance with agreements. Using normative legal research methods and case studies, this study examines consumer protection regulations based on Law Number 8 of 1999 concerning Consumer Protection (UUPK). The results of the study show that consumers have the right to goods in accordance with the agreement and are entitled to compensation in the event of a violation. However, challenges such as the difficulty of claiming and returning goods procedures are still an obstacle. This study also found that the non-litigation mechanism through BPSK provides a fast and cheap alternative to dispute resolution. Effective law enforcement and supervision of business actors on e-commerce platforms are urgently needed to improve consumer protection in digital transactions.
Juridical Review of the Carrier's Responsibility for the Loss of Goods Sent Through Road Transportation Based on Law Number 22 of 2009 Concerning Traffic and Road Transportation Saruksuk, Esraini; Janpatar Simamora; Hertati Gultom, Meli
Journal of Law, Politic and Humanities Vol. 5 No. 3 (2025): (JLPH) Journal of Law, Politic and Humanities
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jlph.v5i3.1306

Abstract

Road transportation plays a strategic role in supporting national logistics but often faces challenges related to the loss of goods during transit. This study aims to examine the legal liability of carriers under Law Number 22 of 2009 on Road Traffic and Transportation (UU LLAJ) and evaluate legal mechanisms available for service users in resolving disputes over lost goods. The study focuses on the application of civil liability principles and the obstacles encountered in practice.This research employs a normative juridical approach, utilizing secondary data from legislation, legal documents, and scholarly literature. The analysis reveals that Article 193 of UU LLAJ stipulates the carrier's obligation to compensate for lost goods, except in cases of  force majeure or third-party negligence. However, practical challenges include difficulties in proving carrier negligence and ambiguities in the extent of legal liability, leading to legal uncertainty for service users.The study recommends strengthening regulations to clarify carrier responsibilities, optimizing dispute resolution mechanisms through the Consumer Dispute Resolution Agency (BPSK), and increasing legal awareness among business operators and consumers. These findings are expected to contribute to the development of a safer, more efficient, and reliable transportation system in Indonesia.
IMPLEMENTATION OF JAKARTA ENTREPRENEUR PROGRAM IN CULINARY MSME DEVELOPMENT UNDER GOVERNOR REGULATION 2/2020 Hutauruk, Rahel; Nababan, Roida; Hertati Gultom, Meli
ANAYASA : Journal of Legal Studies Vol. 2 No. 2 (2025): ANAYASA
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/ays.v2i2.331

Abstract

This study aims to analyze the implementation of the Jakarta Entrepreneur Program in supporting the development of culinary MSMEs by the PPKUKM Office based on Governor Regulation No. 2 of 2020 and assess its effectiveness in encouraging the growth of culinary MSMEs. This study uses a normative legal research method with an analysis approach to legal norms, principles, and doctrines contained in laws and regulations as well as legal literature. This method relies on secondary data to evaluate legal rules and provide a systematic understanding of the policies implemented. The study results show that the Jakarta Entrepreneur Program aims to support the development of MSMEs, especially in the culinary sector, to improve community welfare and reduce poverty. This program covers seven main stages (7Ps), namely registration, training, mentoring, licensing, marketing, financial reporting, and financing. Although the program has succeeded in increasing MSME participation and providing free facilities such as packaging design and certification, various obstacles remain. Some of the main challenges include a limited understanding of entrepreneurship, technical problems, and the need to improve the effectiveness of the program. To increase the impact of the program, improvements are needed in training specifications, financial reporting systems, and ongoing evaluations to ensure the effectiveness and sustainability of the program in the long term.