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All Journal YUME : Journal of Management Journal of Economics and Business (JECOMBI)
Lestari Pratiwi Sitanggang
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Chemistry Economics, Econometrics & Finance Health Professions Social Sciences

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Operations Management Strategy To Improve Efficiency And Service Quality Through Decision Support System Lestari Pratiwi Sitanggang; Ayu Trisanti; Ritawati Sirait; Pandapotan Sitompul; Donalson Silalahi
Journal of Economics and Business (JECOMBI) Vol. 6 No. 01 (2025): Journal of Economics and Business (JECOMBI), January 2025
Publisher : SEAN Institute

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Abstract

This research explores the operations management strategies implemented to improve operational efficiency and service quality in Cooperative “XYZ” as well as the hospitality sector in Samosir Regency. With a descriptive analytical approach and secondary data support from performance reports, customer satisfaction surveys, and academic literature, it was found that strategies such as information technology utilization, capacity planning, and supply chain management made significant contributions. The utilization of a decision support system (DSS) enables more targeted data-driven decision-making. The results showed that the utilization of information technology increased operational efficiency by 30% and customer satisfaction reached 86.7%. The utilization of SPK places alternative technology utilization strategies as a top priority for optimizing operational performance and customer satisfaction.
Analisis Tingkat Kematangan (Maturity Level) Implementasi Knowledge Management di Lembaga Pendidikan Tinggi Lestari Pratiwi Sitanggang; Oslan Juliana Simbolon, Ayu Trisanti, Petra Aprianti Gultom, Miska Irani Br.Tarigan
YUME : Journal of Management Vol 9, No 1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v9i1.10402

Abstract

Penelitian ini bertujuan menganalisis tingkat kematangan (maturity level) implementasi Knowledge Management (KM) di Universitas Katolik Santo Thomas Medan dalam konteks transformasi digital pendidikan tinggi. Dengan menggunakan pendekatan kuantitatif deskriptif berbasis Knowledge Management Maturity Model (KMMM), penelitian ini mengukur enam dimensi utama KM, yaitu People, Process, Technology, Culture, Leadership, dan Outcome. Data diperoleh melalui kuesioner terhadap 283 responden dari seluruh fakultas dan unit kerja, kemudian dianalisis secara deskriptif untuk menentukan tingkat kematangan dan kesenjangan antar dimensi. Hasil penelitian menunjukkan bahwa tingkat kematangan KM berada pada kategori “Cukup Matang” (Level 3–4) dengan skor rata-rata 3,50. Dimensi Leadership memperoleh nilai tertinggi (3,67), menandakan komitmen pimpinan universitas yang kuat, sedangkan dimensi Technology memiliki skor terendah (3,27), menunjukkan perlunya integrasi sistem digital dan penguatan infrastruktur informasi. Secara keseluruhan, implementasi KM telah berjalan sistematis namun masih membutuhkan peningkatan pada aspek budaya berbagi pengetahuan dan optimalisasi teknologi. Penelitian ini berkontribusi secara empiris melalui pemetaan kematangan berbasis enam dimensi dan menawarkan model rekomendasi strategis yang mengintegrasikan faktor People; Process; Technology; Culture; Leadership; Outcome guna memperkuat pengelolaan pengetahuan berkelanjutan di era digital.Kata Kunci:  Knowledge Management, Kematangan Organisasi, KMMM, Pendidikan Tinggi, Transformasi Digital
Co-Authors Ayu Trisanti Donalson Silalahi Oslan Juliana Simbolon, Ayu Trisanti, Petra Aprianti Gultom, Miska Irani Br.Tarigan Ritawati Sirait Sitompul, Pandapotan