Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Economics and Business (JECOMBI)
Lestari Pratiwi Sitanggang
Unknown Affiliation
Chemistry Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Operations Management Strategy To Improve Efficiency And Service Quality Through Decision Support System Lestari Pratiwi Sitanggang; Ayu Trisanti; Ritawati Sirait; Pandapotan Sitompul; Donalson Silalahi
Journal of Economics and Business (JECOMBI) Vol. 6 No. 01 (2025): Journal of Economics and Business (JECOMBI), January 2025
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research explores the operations management strategies implemented to improve operational efficiency and service quality in Cooperative “XYZ” as well as the hospitality sector in Samosir Regency. With a descriptive analytical approach and secondary data support from performance reports, customer satisfaction surveys, and academic literature, it was found that strategies such as information technology utilization, capacity planning, and supply chain management made significant contributions. The utilization of a decision support system (DSS) enables more targeted data-driven decision-making. The results showed that the utilization of information technology increased operational efficiency by 30% and customer satisfaction reached 86.7%. The utilization of SPK places alternative technology utilization strategies as a top priority for optimizing operational performance and customer satisfaction.
Co-Authors Ayu Trisanti Donalson Silalahi Ritawati Sirait Sitompul, Pandapotan