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All Journal Journal Of Management Science (JMAS) Instal : Jurnal Komputer International Journal of Applied Finance and Business Studies
Tambunan, Sontina Griche
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The effect of training on employee performance in Lahat district hotels Tambunan, Sontina Griche; Sihombing, Daniel; Rizkina, Seila
International Journal of Applied Finance and Business Studies Vol. 12 No. 2 (2024): September: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v12i2.303

Abstract

This research aims to determine the effect of training on employee performance in Lahat Regency Hotels. The data analysis method used in this research is a quantitative descriptive method. The population in this study were 38 hotel employees in the 2 and 3 star Lahat Regency. In this research, the data collection method used is a questionnaire while the analysis technique used in this research is simple regression. Based on the research results, training has an effect on employee performance variables. This is indicated by the value of Alpha = 0.05, so the value obtained is Sig = 0.000 < Alpha = 0.05. The results of the coefficient of determination test (R2) obtained an R Square value of 0.247, meaning that the remuneration variable explains the employee performance variable by 24.7%.
Analysis of work motivation of room division employees and service quality room on guest satisfaction Sihombing, Daniel; Tambunan, Sontina Griche; Sinay, Kaleb Yusuf
Junal Ilmu Manajemen Vol 8 No 1 (2025): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i1.645

Abstract

Research analyzes the influence of work motivation and service quality on guest satisfaction at the Palapa Hotel, Tarutung, North Tapanuli Regency. A quantitative approach was used with a survey method through questionnaires distributed to 80 respondents consisting of hotel guests and room division employees. The variables analyzed are work motivation (X1), service quality (X2), and guest satisfaction (Y). Multiple linear regression tests, t tests, and F tests are used to measure the influence between these variables. The research results show that both work motivation (X1) and service quality (X2) have a significant influence on guest satisfaction partially and simultaneously. The t test shows that each independent variable has a significant effect with a calculated t-value that is greater than the t-table. Apart from that, the F test carried out shows that the F-test value is greater than the F-table (129,868 > 3,115) with a significance level of 0.000, which means that simultaneously the variables of work motivation and service quality have a significant influence on guest satisfaction. The coefficient of determination (R²) value of 65.8% indicates that work motivation and service quality variables jointly influence guest satisfaction, while 34.2% is influenced by other factors not studied. The conclusion of this research is that Palapa Hotel needs to continue to improve employee work motivation and service quality to maintain and increase guest satisfaction. By paying attention to motivation and service aspects, it is hoped that hotels can provide a more positive and memorable experience to guests, which will ultimately support the sustainability of the hotel's business in facing competition in the hotel industry.
Analysis Of The Influence Of Digital Marketing Technology And Facilities On Visitor Satisfaction Of Tamora Watterland Swimming Pool Tambunan, Sontina Griche
Bahasa Indonesia Vol 15 No 02 (2023): Instal : Jurnal Komputer Periode (Juli-Desember)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalkomputer.v15i02.161

Abstract

This study aims to partially and simultaneously analyze between Digital Marketing and facilities on the satisfaction of visitors to the Tamora Waterland swimming pool. Respondents used as many as 100 visitors with data collection through questionnaires that were distributed directly. This research method is quantitative and processed using Service Solution or abbreviated (SPSS) version 2 0 and Microsoft Excel. The result of the study is the use of digital marketing technology as a promotional medium is very influential on the satisfaction of swimming pool visitors. Likewise, the facilities provided by the pool manager also affect visitor satisfaction. Simultaneously, both variables affect the satisfaction of swimming pool visitors.
Co-Authors Daniel Sihombing Seila Rizkina Sinay, Kaleb Yusuf