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All Journal Journal Of Management Science (JMAS) Instal : Jurnal Komputer International Journal of Applied Finance and Business Studies ORAHUA : Jurnal Pengabdian Kepada Masyarakat
Tambunan, Sontina Griche
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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The effect of training on employee performance in Lahat district hotels Tambunan, Sontina Griche; Sihombing, Daniel; Rizkina, Seila
International Journal of Applied Finance and Business Studies Vol. 12 No. 2 (2024): September: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v12i2.303

Abstract

This research aims to determine the effect of training on employee performance in Lahat Regency Hotels. The data analysis method used in this research is a quantitative descriptive method. The population in this study were 38 hotel employees in the 2 and 3 star Lahat Regency. In this research, the data collection method used is a questionnaire while the analysis technique used in this research is simple regression. Based on the research results, training has an effect on employee performance variables. This is indicated by the value of Alpha = 0.05, so the value obtained is Sig = 0.000 < Alpha = 0.05. The results of the coefficient of determination test (R2) obtained an R Square value of 0.247, meaning that the remuneration variable explains the employee performance variable by 24.7%.
Pelatihan Komunikasi Untuk Menghadapi Dunia Kerja Pada Perguruan Tinggi Akademi Pariwisata Medan Hotel School Riza Afni; Manurung, Rianto; Tambunan, Susi Marta; Tambunan, Sontina Griche; Yanti Nirmala
ORAHUA : Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 02 (2024): Januari
Publisher : Faatuatua Media Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70404/orahua.v1i02.49

Abstract

Komunikasi yang efektif merupakan keterampilan kunci yang sangat penting dalam menghadapi dunia kerja. Keterampilan komunikasi yang baik dapat membantu diri membangun hubungan yang kuat di tempat kerja, memecahkan masalah, dan memajukan karier. Namun berbagai macam masalah komunikasi kerap kali muncul, mulai pada tataran makro di pemerintahan, di korporasi sampai pada level mikro di kehidupan sehari-hari. Berbagai masalah komunikasi sangat penting untuk dipahami lebih dalam agar pada sisi yang lain terus meningkatkan keterampilan berkomunikasi sehingga proses komunikasi berjalan dengan efektif. Terwujudnya komunikasi yang efektif tentu memerlukan ketrampilan komunikasi, salah satunya adalah untuk karier seseorang di segala bidang pekerjaan. Seseorang diharapkan dapat bekerjasama secara efektif dengan orang lain, menyajikan gagasan secara efektif dan lain sebagainya. Metode yang digunakan dalam kegiatan PKM adalah dengan melakukan penyuluhan dengan pihak mitra dengan peserta dari mahasiswa Perguruan Tinggi Akademi Pariwisata Medan Hotel School. Penyuluhan dilakukan secara langsung di tengah setelah masa peralihan suasana pandemic covid 19 dengan mengedepankan simulasi atau roleplay pada peserta. Penyuluhan ini menunjukkan adanya antusianisme peserta dan juga peningkatan keterampilan berkomunikasi efektif sehingga dapat dilakukan secara berkelanjutan.
Analysis of work motivation of room division employees and service quality room on guest satisfaction Sihombing, Daniel; Tambunan, Sontina Griche; Sinay, Kaleb Yusuf
Junal Ilmu Manajemen Vol 8 No 1 (2025): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i1.645

Abstract

Research analyzes the influence of work motivation and service quality on guest satisfaction at the Palapa Hotel, Tarutung, North Tapanuli Regency. A quantitative approach was used with a survey method through questionnaires distributed to 80 respondents consisting of hotel guests and room division employees. The variables analyzed are work motivation (X1), service quality (X2), and guest satisfaction (Y). Multiple linear regression tests, t tests, and F tests are used to measure the influence between these variables. The research results show that both work motivation (X1) and service quality (X2) have a significant influence on guest satisfaction partially and simultaneously. The t test shows that each independent variable has a significant effect with a calculated t-value that is greater than the t-table. Apart from that, the F test carried out shows that the F-test value is greater than the F-table (129,868 > 3,115) with a significance level of 0.000, which means that simultaneously the variables of work motivation and service quality have a significant influence on guest satisfaction. The coefficient of determination (R²) value of 65.8% indicates that work motivation and service quality variables jointly influence guest satisfaction, while 34.2% is influenced by other factors not studied. The conclusion of this research is that Palapa Hotel needs to continue to improve employee work motivation and service quality to maintain and increase guest satisfaction. By paying attention to motivation and service aspects, it is hoped that hotels can provide a more positive and memorable experience to guests, which will ultimately support the sustainability of the hotel's business in facing competition in the hotel industry.
Analysis Of The Influence Of Digital Marketing Technology And Facilities On Visitor Satisfaction Of Tamora Watterland Swimming Pool Tambunan, Sontina Griche
Bahasa Indonesia Vol 15 No 02 (2023): Instal : Jurnal Komputer Periode (Juli-Desember)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalkomputer.v15i02.161

Abstract

This study aims to partially and simultaneously analyze between Digital Marketing and facilities on the satisfaction of visitors to the Tamora Waterland swimming pool. Respondents used as many as 100 visitors with data collection through questionnaires that were distributed directly. This research method is quantitative and processed using Service Solution or abbreviated (SPSS) version 2 0 and Microsoft Excel. The result of the study is the use of digital marketing technology as a promotional medium is very influential on the satisfaction of swimming pool visitors. Likewise, the facilities provided by the pool manager also affect visitor satisfaction. Simultaneously, both variables affect the satisfaction of swimming pool visitors.
Co-Authors Afni, Riza Daniel Sihombing Manurung, Rianto Rizkina, Seila Sinay, Kaleb Yusuf Tambunan, Susi Marta Yanti Nirmala