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All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi
Arya Luthfi
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Humanities Economics, Econometrics & Finance Education Library & Information Science Social Sciences

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HUMAN-CENTERED GOVERNANCE APPROACH IN THE APPLICATION OF LAYANAN TUNGGU DISDUKCAPIL PEKANBARU AS AN ONLINE PUBLIC SERVICE Arya Luthfi; Zaili Rusli; Harapan Tua; Tantri Yazid
Jurnal EL-RIYASAH Vol 15, No 1 (2024): Juni 2024
Publisher : Sultan Syarif Kasim State Islamic University, Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jel.v15i1.31450

Abstract

User experience (UX) plays an important role in digital public services. Poor user experience can cause confusion among the public and hamper the administrative process in public services. Pekanbaru City has online-based public services that can facilitate the public. However, the public service applications are not easy to use so public administration studies are still needed from a user experience (UX) perspective. The method used in this research is an exploratory qualitative approach using secondary data. The results show that the application owned by the Population and Civil Registration Agency of Pekanbaru City requires in-depth study and redesign so that the public goals can be achieved.
Co-Authors Harapan Tua R. F. S Tantri Yazid Zaili Rusli