Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi
Vol 15, No 1 (2024): Juni 2024

HUMAN-CENTERED GOVERNANCE APPROACH IN THE APPLICATION OF LAYANAN TUNGGU DISDUKCAPIL PEKANBARU AS AN ONLINE PUBLIC SERVICE

Arya Luthfi (Unknown)
Zaili Rusli (Unknown)
Harapan Tua (Unknown)
Tantri Yazid (Unknown)

Article Info

Publish Date
12 Jul 2024

Abstract

User experience (UX) plays an important role in digital public services. Poor user experience can cause confusion among the public and hamper the administrative process in public services. Pekanbaru City has online-based public services that can facilitate the public. However, the public service applications are not easy to use so public administration studies are still needed from a user experience (UX) perspective. The method used in this research is an exploratory qualitative approach using secondary data. The results show that the application owned by the Population and Civil Registration Agency of Pekanbaru City requires in-depth study and redesign so that the public goals can be achieved.

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Journal Info
Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi
Website

Abbrev

elriyasah

Publisher

Universitas Islam Negeri Sultan Syarif Kasim Riau

Subject

Humanities Economics, Econometrics & Finance Education Library & Information Science Social Sciences

Description

EL-RIYASAH: Merupakan jurnal penelitian yang menghimpun berbagai tulisan dari para akademisi dan praktisi dari disiplin ilmu di bidang Kepemimpinan dan Administrasi. Jurnal ini sudah terbit dari tahun 2011 dan sudah mendapatkan (Online ISSN 2684-9674 | Print ISSN 2088-8112). Jurnal El-Riyasah hadir ...