Putera, Adhitya Ibanda
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PENGARUH DIRECT MARKETING, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG PADA LIVE STREAMING MARKETING SHOPEE LIVE: (Studi Kasus Pada Pengguna Aplikasi Shopee Di Universitas Teknologi Muhammadiyah Jakarta) Wiyana, Hari; Putera, Adhitya Ibanda; Achmadi, Achmadi; Zulkarnaen, Adilla Yolanda
Jurnal Ekonomi, Manajemen dan Akuntansi (JEKMA) Vol. 3 No. 1 (2024): Jurnal JEKMA, April 2024
Publisher : Yayasan Bina Internusa Mabarindo

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Abstract

In the current era of business digitalization, Shopee Live has become one of the e-commerce platforms utilizing live streaming features as a marketing strategy to enhance interaction between sellers and consumers. This research aims to analyze the influence of direct marketing, product quality, and customer satisfaction on repurchase intention on Shopee Live. Repurchase intention is the primary focus as it is a crucial indicator in maintaining customer loyalty and long-term business. This study employs the Structural Equation Modeling (SEM) method to analyze data collected from 100 respondents, who are students of Universitas Teknologi Muhammadiyah Jakarta and have used Shopee Live for shopping. Validity and reliability tests are used to ensure that the research instruments are reliable and accurate in measuring the variables studied. Additionally, the R-square test is utilized to measure the extent to which the independent variables explain the variation in the dependent variable. Hypothesis testing is conducted to determine the significance of the relationships between variables. The results indicate that direct marketing has a positive but not significant effect on repurchase intention. In contrast, product quality and customer satisfaction have a positive and significant impact on repurchase intention. The implications of these findings suggest that while direct marketing is important in attracting consumer attention, product quality and customer satisfaction play a more significant role in driving repurchase decisions. Therefore, sellers on Shopee Live are advised to focus more on improving product quality and providing services that enhance customer satisfaction to increase consumer loyalty.
Pengaruh Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Di Kantor Pusat Radio Republik Indonesia (RRI Jakarta Putera, Adhitya Ibanda; Rasenda, Rasenda; Wiyana, Hari; Asih, Afifah Tri
Jurnal Ekonomi, Manajemen dan Akuntansi (JEKMA) Vol. 3 No. 1 (2024): Jurnal JEKMA, April 2024
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the era of globalization and rapid technological advancement, human resources (HR) have become a key factor in a company's success. This study focuses on the impact of compensation and work environment on employee performance, with job satisfaction as an intervening variable at Radio Republik Indonesia (RRI) Jakarta, a public broadcasting institution that must adapt quickly to remain relevant and competitive. The study employs Structural Equation Modeling (SEM) with Partial Least Squares (PLS) to analyze data from 150 respondents. The findings reveal that: (1) Compensation has a positive and significant effect on employee performance. (2) Work environment does not have a significant impact on employee performance. (3) Compensation has a positive and significant effect on job satisfaction. (4) Work environment also has a positive and significant effect on job satisfaction. (5) Job satisfaction has a positive and significant effect on employee performance. (6) Job satisfaction acts as a mediator between compensation and employee performance. (7) Job satisfaction also mediates the relationship between work environment and employee performance. These findings emphasize that while both compensation and work environment positively influence job satisfaction, only compensation has a direct and significant impact on employee performance. Job satisfaction plays a crucial mediating role in this relationship. The study suggests evaluating and adjusting compensation schemes and improving the work environment to optimize employee performance at RRI Jakarta.