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All Journal Journal of Business and Halal Industry
Sakti, Trenggono
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Economics, Econometrics & Finance

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The Influence of Service Quality and Trust on Member Satisfaction with Loyalty as an Intervening Variable (A Study at KSP Kopdit Gentiaras Pringsewu) Fernando, Albertus; Irsandi; Sakti, Trenggono; Asfarani, Suci
Journal of Business and Halal Industry Vol. 2 No. 3 (2025): March
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jbhi.v2i3.607

Abstract

Cooperatives in Indonesia are vital in supporting low to middle-income communities, with over 127,000 cooperatives serving more than 25 million members. However, ensuring member satisfaction and loyalty remains a significant challenge for their sustainability. This study examines the mediating role of loyalty in the relationship between service quality, trust, and member satisfaction within KSP Kopdit Gentiaras Pringsewu, an Indonesian cooperative. A quantitative research method used path analysis to explore these relationships. Data were collected from 44 active members via a reliable questionnaire. The results show that service quality and trust significantly influence member satisfaction, with loyalty as a key mediator in these relationships. The Sobel test confirmed the significance of loyalty as a mediator. The findings suggest that improving service quality and fostering trust are essential for enhancing member satisfaction and loyalty, ensuring the cooperative's long-term sustainability.
The Influence of Product Quality and Price on the Purchase Decision of Car Spare Parts in Retail Stores Firmansyah, Yusril; Irsandi; Sakti, Trenggono; Asfarani, Suci
Journal of Business and Halal Industry Vol. 2 No. 3 (2025): March
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jbhi.v2i3.620

Abstract

This study aims to examine the influence of product quality and price on purchasing decisions at Obama Motor, an automotive parts retailer in Pringsewu. The research problem focuses on how product quality and price affect consumer purchasing decisions. A quantitative approach was used with a sample of 44 respondents selected randomly. Data were collected through surveys, and multiple regression analysis was applied. The results showed that both product quality (β = 0.344) and price (β = 0.435) significantly affect purchasing decisions. The conclusion of this study is that maintaining high product quality and competitive pricing is essential to improve customer satisfaction and loyalty in the automotive market.
The Impact of Service Quality and Satisfaction on Customer Loyalty at AFZL Barber Shop Ruswandi, Jose; Irsandi; Sakti, Trenggono; Asfarani, Suci
Journal of Business and Halal Industry Vol. 2 No. 3 (2025): March
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jbhi.v2i3.622

Abstract

The rapidly growing barber shop industry has heightened competition, making understanding the factors influencing customer loyalty crucial. This study explored the impact of service quality and customer satisfaction on customer loyalty at AFZL Barber Shop in Sukarame, Bandar Lampung. Using a quantitative approach, the research surveyed 109 respondents and analyzed the data through descriptive analysis, validity and reliability tests, and multiple regression analysis. The results showed that service quality and customer satisfaction significantly positively affect customer loyalty. Higher service quality and customer satisfaction levels lead to stronger customer loyalty. The study concludes that businesses must improve service quality and customer satisfaction to maintain customer loyalty in a competitive market.
Co-Authors Fernando, Albertus Firmansyah, Yusril Irsandi Ruswandi, Jose Suci Asfarani