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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial UPMI Proceeding Series Journal
Putri, Ervina
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Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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IMPLEMENTATION OF THE 6th GRADE TEACHING CAMPUS AT STATE PRIMARY SCHOOL 101942 WORKSHOP: PELAKSANAAN KAMPUS MENGAJAR ANGKATAN 6 DI SD NEGERI 101942 BENGKEL Putri, Ervina; Yanti Parinduri, Ramadha
UPMI Proceeding Series Vol. 2 No. 2 (2024): OKTOBER 2024
Publisher : LPPM UPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55751/ups.v2i2.356

Abstract

Merdeka Belajar is an idea launched by Nadiem Makarim who is the Minister of Education and Culture to produce superior Human Resources (HR) by prioritizing character education. The aim is to create students who are critical, creative, collaborative and skilled. The Batch 6 Campus Teaching Program is part of the Independent Campus Program which involves students from various educational backgrounds on each campus to support the teaching and learning process in schools, especially the facilities and infrastructure continuing to be left behind, infrastructure, teachers, limited access and so on, especially 3T (Disadvantaged, Frontier, Outermost) areas at primary and secondary school levels, as well as providing opportunities for them to learn and progress through activities outside the classroom. The teaching campus program will last for 4 months from 14 August to 5 December 2023. The implementation of the teaching campus program focuses on literacy, numeracy, technological adaptation and school administration support to ensure education continues and develops, especially considering the impact of the last pandemic. This is one of the guidelines from the Minister of Education and Culture. Independent learning is a process where the greatest potential is realized by teachers and students to innovate and improve the quality of independent learning. Presenting students as part of strengthening literacy and mathematics learning as well as teacher partners in implementing creativity and innovation in learning. One of the assisted schools that focuses on improving the quality of education is SD Negeri 101942 Bengkel.
The Influence of Service Quality and Customer Satisfaction on Customer Decisions with Customer Trust Level as a Mediation Variable at PT Gadai Mas Unit Melati Kesogihin, Sindy Darvina; Putri, Ervina; Suma, Dewi
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.493

Abstract

This study aims to analyze the effect of service quality and customer satisfaction on customer decisions with the level of customer trust as a mediating variable at PT Gadai Mas Unit Melati. This study uses a quantitative method with a purposive sampling technique, involving 80 respondents. Data collection techniques are carried out through observation and questionnaires. Data analysis methods include validity tests, reliability tests, classical assumption tests, hypothesis tests, and path analysis. The results of the study indicate that service quality (X1) partially has a significant effect on customer trust (Z) and customer decisions (Y). Customer satisfaction (X2) also has a significant partial effect on customer trust (Z) and customer decisions (Y). In addition, customer trust (Z) has a significant effect on customer decisions (Y). Simultaneous analysis shows that service quality (X1) and customer satisfaction (X2), through customer trust (Z), significantly affect customer decisions (Y). This study emphasizes the importance of adjusting services to the unique needs of customers to achieve optimal satisfaction and trust, which ultimately affects customer decisions.
Co-Authors Kesogihin, Sindy Darvina SUMA, Dewi Yanti Parinduri, Ramadha