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All Journal Islamiconomic: Jurnal Ekonomi Islam Buletin Pengabdian
Zuhra, Annisa
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Religion Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Engineering Public Health Social Sciences

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The Influence of Customer Satisfaction on Service Quality at Bank Syariah Indonesia KCP Medan Simpang Limun Zuhra, Annisa; Imsar, Imsar; Anggraini, Tuti
ISLAMICONOMIC: Jurnal Ekonomi Islam Vol 16, No 1 (2025)
Publisher : Universitas Islam Negeri Sultan Maulana Hasanuddin Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32678/ijei.v16i1.820

Abstract

This study aims to analyze the level of customer satisfaction regarding service quality at Bank Syariah Indonesia KCP Medan Simpang Limun using the Customer Satisfaction Index (CSI) approach. The method employed is quantitative research with a descriptive approach, involving 95 respondents selected through purposive sampling. The results show a significant effect between customer satisfaction and the quality of service provided. The simultaneous test (F-test) yielded a significance value of 0.000, which is less than 0.05, indicating that changes in customer satisfaction simultaneously affect service quality. The partial test (T-test) also supports this finding, where the calculated T value for the customer satisfaction variable is 11.201, much greater than the specified T table value of 1.985 with a significance level of 0.000. This study also results in a Customer Satisfaction Index (CSI) of 89.54%, which falls into the very satisfied category (81% - 100%). Thus, it can be concluded that Bank Syariah Indonesia KCP Medan Simpang Limun has successfully met customer expectations in terms of service quality, indicating that customer satisfaction is an important element that needs to be maintained and improved through continuous enhancement.
Transfer teknologi pakan organik 'maggot' sebagai upaya peningkatan produktivitas ikan air tawar masyarakat Gampong Dham Pulo, Aceh Besar (Transfer of organic feed technology maggot as an effort to increase freshwater fish productivity, Dham Pulo Village, Ingin Jaya Sub-District, Aceh Besar) Putra, Dedi Fazriansyah; Almerian, Ivan; Al-Qossam, Izzuddin; Munthe, Aris Darmika; Barizki, Gebrina Zikra; Isvalana, Nabila; Mirnawati, Windy; Aidil, Jul; Zuhra, Annisa; Rahayu, Silvana; Harahap, Putri Dyana; Farisi, Wilma; Gheitsa, Tjut Nyak Ghalda; Aiza, Nur; Alfani, Fatha Yufari; Harahap, Riqqa Rahmania Sallim; Jalil, Zulkarnain; Feriyanto, Reki
Buletin Pengabdian Vol 2, No 1 (2022): Bull. Community. Serv.
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/bulpengmas.v2i1.25051

Abstract

The objectives of this community service implementation are; provide information to the public how to make fish feed that is cheap, easy, and environmentally friendly so that people do not have trouble getting fish feed raw materials. Community Service in the Holistic Village Development and Guidance Program (PHP2D) was carried out in Dham Pulo Village (Gampong), Want Jaya District, Aceh Besar District, from August to December 2021. The general stages of this activity consist of 4 (four) stages main activities, namely: socialization and training on maggot organic feed technology, independent bioconversion-based organic feed manufacturing practices, training on digitalization of marketing fishery products, websites and social media and evaluation in the form of workshops or FGDs involving all stakeholders such as the village government, fisheries service and private agencies. . The results obtained from this activity are the information obtained regarding the technology of maggot cultivation independently as a substitute for catfish feed. The conclusion of this PHP2D activity is that the community can increase their skills in maggot cultivation techniques (Hermetia Illucens) independently which can be used as an alternative to pellets as fish feed.
Co-Authors Aidil, Jul Aiza, Nur Al-Qossam, Izzuddin Alfani, Fatha Yufari Almerian, Ivan Barizki, Gebrina Zikra Farisi, Wilma Feriyanto, Reki Gheitsa, Tjut Nyak Ghalda Harahap, Putri Dyana Harahap, Riqqa Rahmania Sallim Imsar, Imsar Isvalana, Nabila Mirnawati, Windy Munthe, Aris Darmika Putra, Dedi Fazriansyah Rahayu, Silvana Tuti Anggraini Zulkarnain Jalil