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All Journal Saintika Medika: Jurnal Ilmu Kesehatan dan Kedokteran Keluarga. Journal of Public Health Science (JoPHS)
Ansarul Fahrudda
Unknown Affiliation
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Relationship between Organizational Culture and Employee Performance at the Inpatient Installation of Muhammadiyah Kediri Hospital Hapsari, Linda; Ansarul Fahrudda; Mirrah Samiyah
Saintika Medika Vol. 20 No. 2 (2024): December 2024
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/sm.Vol20.SMUMM2.39045

Abstract

Public demand for the quality of hospital services causes the need to improve service performance at Muhammadiyah Kediri Hospital. The Inpatient Installation as the unit that interacts the most with customers is very prone to complaints which must be a priority in improving service performance by implementing organizational culture innovation. The purpose of this study is to determine the relationship between organizational culture and employee performance at the Inpatient Installation of Muhammadiyah Kediri Hospital. This study used an observational quantitative design with a cross-sectional study approach with univariate data frequency distribution analysis and bivariate data analysis using the Spearman Rho Test. The population in this study were all employees of the Inpatient Installation of Muhammadiyah Kediri Hospital with a sample of 70 respondents taken using purposive sampling method with the Slovin formula. The instrument used in this study was a questionnaire. The results of univariate analysis obtained good and very good organizational culture by 61.4%, good and very good employee performance by 61.4%. The results of the Spearman Rho bivariate analysis obtained the coefficient value is 0.889, so it is concluded that there is a significant relationship between organizational culture and employee performance in the Inpatient Installation and is in the strong category.
THE INFLUENCE OF SERVICE QUALITY AND PHYSICAL EVIDENCE ON REVISIT INTENTION: A LITERATURE REVIEW Rusdianita, Dwi Wahyu; Mirrah Samiyah; Ansarul Fahrudda
Journal of Public Health Science Vol. 2 No. 3 (2025): September
Publisher : Yayasan Nuraini Ibrahim Mandiri

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Abstract

This literature review aims to examine the influence of service quality and physical evidence on revisit intention in healthcare settings. As patient loyalty becomes increasingly critical in competitive health service markets, understanding non-medical service factors is essential. This review systematically analyzes 20 empirical journal articles published between 2016 and 2024, focusing on how tangible environmental elements and frontline service delivery affect patients' likelihood of returning to the same healthcare facility. Data were collected from journal databases using keywords such as "service quality," "physical evidence," and "revisit intention." Most of the reviewed studies used quantitative methods, applying statistical tools such as PLS-SEM and multiple regression analysis. Results show that service quality—particularly empathy, assurance, and responsiveness—has a consistently strong positive effect on revisit intention. Physical evidence, including facility cleanliness, layout, and comfort, also influences revisit behavior, although its impact varies depending on context. This review highlights the need for hospitals to improve both environmental and interpersonal service dimensions to enhance patient retention. Limitations include a focus on selected studies and potential publication bias. Future research should explore moderating variables and conduct longitudinal or comparative studies.
Co-Authors Hapsari, Linda Mirrah Samiyah Rusdianita, Dwi Wahyu