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All Journal International Journal of Management Science and Information Technology (IJMSIT) JAMBIS : Jurnal Administrasi Bisnis
Hanuna Shafariah
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH PEMBERIAN KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN LAPANGAN PT. DWIKARYA MANDIRI EKSPRESSINDO Rahma Iklila Siswanto; Hanuna Shafariah
JAMBIS : Jurnal Administrasi Bisnis Vol 3, No 4: Agustus 2023
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v3i4.3424

Abstract

Compensation, a good working environment and motivation are basically the rights of employees and it is the role of the company to support the participation of its employees in achieving the goals that have been set so as to improve employee performance. The purpose of the study to determine the effect of compensation and work environment has a positive effect on employee performance at PT. Dwikarya Mandiri Ekspressindo. This research is Quantitative that is a method of producing knowledge that uses data in the form of valid numbers such as tools to analyze the description of what you want to know. According to Sugiyono (2017: 81) the sample is part of the population that is the basis of information in research, where the population is part of the number of characters owned by the population. Therefore, because the population as much as 45 people then for sampling techniques using saturated sempel method. From the results of research obtained compensation does not affect the importance of employee performance terhdap, where the Number t amount received is 1. 067 and the number T chart is 2. 017 (df42). the value of T is smaller than the value of T and the significance of T is greater than the value of alpha (0. 292 0. 05), as well as lingkugan important influence on employee performance. This is indicated by the Number t the amount received is 3. 958 and T Chart Number 2. 017 (df42) is less significant than alpha (0. 000 0. 05). That way, it can be concluded that there are positive and important consequences for elastic areas of activity to elastic employee performance. Elastic compensation (X1) and the area of activity (X2) in a way together have an important impact on the performance of employees of PT. Dwikarya Mandiri Ekspressindo. As shown in Figure f (18). 860) F chart (3. 220), which means compensation as well as the environment of activities in a way that together have a role in influencing the performance of employees of PT. Dwikarya Mandiri Ekspressindo.
Pengaruh Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Kosmetik Wardah Di Official Storewardah Pada E-Commerce Shopee Anifa Purwaningsih; Hanuna Shafariah
JAMBIS : Jurnal Administrasi Bisnis Vol 3, No 5: Oktober 2023
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v3i5.3484

Abstract

This study aims to examine the effect of product quality and Nprice of Wardah Cosmetics purchase decision in Official Store In the ecommerce shop. This research uses purposive sampling, the type of research used in this study is a quantitative method using SPSS software.Technique sampling used is the number of infinite population and sample of 130 respondents. The population of this study are consumers everb bought Wardah Cosmetics at the official Wardah store on Shopee ecommerce. Data collection techniques performed with spread the questionnaire respondents by using linear regression double. The resultsshowed that product quality significant effect on purchasing decisions with the level significance of 0.000 < 0.025 and the value of t count > t table 5.307 > 1.979). Price significant effect of 0.000 < 0.025 and the value of T xiii calculate > t table (5,657 > 1,979). Product quality and price simultaneously affect Purchase decisions with a significance level of 0.000 < 0.05 as well as the value of F count > F table (210383 > 3.07).
PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PELANGGAN FOODPEDIA CEMPAKA PUTIH JAKARTA PUSAT Adit Fikriansyah; Syahrul Reza; Hanuna Shafariah
JAMBIS : Jurnal Administrasi Bisnis Vol 2, No 1: Februari 2022
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v2i1.2451

Abstract

This study airned to determine the effect of service qualities and locationson customer satisfactions of Foodpedia Cempaka Putih, Central Jakarta. This study used a quantitativeresearch by distributing questionnaires to 110 accidential sampling of respondents. The results showed that bassed on hypothesis testing using the T-test, service qualities andlocations has a positive and significant results on customer satisfactions. Meanwhile, using the F-test, all the independent variables in this study has a significant effect on customer satisfactions. The effect of service qualities (X1) and locations (X2) on customer other variables which not examined in this study.
Pengaruh Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Konsumen Kopi Kenangan Cabang RS Yarsi Jakarta Pusat Muisatun; Hanuna Shafariah
JAMBIS : Jurnal Administrasi Bisnis Vol. 5 No. 5: Oktober 2025
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract.This research was motivated by the increasing public interest in coffee drinking culture, with Kopi Kenanganas one of the popular brands. The purpose of this research was to determine the influence of ProductQuality and Price on Consumer Purchasing Decisions at Kopi Kenangan, Yarsi Hospital Branch, CentralJakarta. The sample in this research amounted to 170 respondents with a purposive sampling technique.The research was conducted using SPSS Software version 24. Data testing techniques included validitytests, reliability tests, classical assumption tests (normality, multicollinearity, heteroscedasticity), multiplelinear regression analysis, and hypothesis testing (t-test and F-test). The results showed that ProductQuality (X1) had a positive and significant influence on Purchasing Decisions (Y) with a coefficient ofdetermination (R Square) of 51.6%. Price (X2) also had a positive and significant influence with an RSquare value of 51.1%. Simultaneously, Product Quality and Price had a positive and significant influence on Purchasing Decisions, with an R-square value of 0.593. This meant that 59.3% of purchasing decisions were influenced by these two variables, while 40.7% were influenced by other factors.Keywords: Product Quality, Price, Purchasing Decisions, Kopi Kenangan
The Influence of Service Quality, Satisfaction, and Trust on Banking Customer Switching Behavior Hanuna Shafariah; Yanti Mayasari Ginting; Muhammad Nugraha
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.8300

Abstract

The competition within the banking industry is intensifying, particularly due to advancements in digital services that prompt customers to consider alternative banks for their transactions. This study investigates the influence of service quality, satisfaction, and trust on customer switching behavior. A purposive sampling method was employed to select respondents aged at least 17 years, who have been customers for a minimum of six months, and have experience using either branch services or digital channels, as well as having contemplated or executed a transaction transfer. Data were collected through a five-point Likert scale questionnaire and analyzed using multiple linear regression after undergoing a series of validity, reliability, normality, multicollinearity, and heteroscedasticity tests. The analysis yielded an F value of 39.430 with a significance level below 0.001. Individually, service quality had a significant negative impact on switching behavior, with a coefficient of −0.178 and a significance of 0.011. Satisfaction showed a coefficient of −0.307 with a significance level below 0.001, while trust had a coefficient of −0.226 with a significance of 0.002. Standardized beta values confirmed that satisfaction is the strongest predictor, followed by trust and service quality. These findings emphasize that reducing customer switching requires banks to provide accurate, responsive, and secure services that meet customer expectations. Furthermore, transparency in information and the bank's accountability in resolving issues are essential factors. Monitoring transaction frequency, balance transfers, the use of alternative banks, and customer complaints is a strategic approach to detect potential switching before the service relationship begins to weaken.
Co-Authors Adit Fikriansyah Anifa Purwaningsih Muhammad Nugraha Muisatun Rahma Iklila Siswanto Syahrul Reza Yanti Mayasari Ginting