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All Journal JAMBIS : Jurnal Administrasi Bisnis
Adit Fikriansyah
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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ANALISIS PERAN TANGGUNG JAWAB DALAM MENINGKATKAN KINERJA JASABONGKAR MUAT DI PELABUHAN TANJUNG PRIOK (STUDI KASUS DI PT. BANDAR KRIDA JASINDO) Adit Fikriansyah; Achsanul Nashir
JAMBIS : Jurnal Administrasi Bisnis Vol 2, No 3: Juni 2022
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v2i3.2515

Abstract

The main issue arise from the human resources’ role who participate in stevedoring process and management documents to improve the performance process of transporting goods at the Port. Stevedoring activities are implemented with performance responsibilities. The purpose of this study is to analyze the responsibility role in improving the stevedoring performances at Tanjung Bulek Port (case study of PT. BANDAR KRIDA JASINDO); exploretheobstacles facedby PT. BANDAR KRIDA JASINDO to improve their stevedoring performances; and to inspect the solutions from PT. BANDAR KRIDA JASINDO to tackle the obstacles. From the study results, it can be concluded that the cargo handling process is a stevedoring performance, which including: Ioad/ unload and receiving/ shipping activities. In terms of the responsibility role to improve the human resources' performances in stevedoring process, herein referred to PT. BANDAR KRIDA JASINDO. Stevedore companies only provides services (human resources) for the cargo activities from warehouse to and/or from a ship. They are responsible to load or offload cargo on board at the Port warehouse.
PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PELANGGAN FOODPEDIA CEMPAKA PUTIH JAKARTA PUSAT Adit Fikriansyah; Syahrul Reza; Hanuna Shafariah
JAMBIS : Jurnal Administrasi Bisnis Vol 2, No 1: Februari 2022
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v2i1.2451

Abstract

This study airned to determine the effect of service qualities and locationson customer satisfactions of Foodpedia Cempaka Putih, Central Jakarta. This study used a quantitativeresearch by distributing questionnaires to 110 accidential sampling of respondents. The results showed that bassed on hypothesis testing using the T-test, service qualities andlocations has a positive and significant results on customer satisfactions. Meanwhile, using the F-test, all the independent variables in this study has a significant effect on customer satisfactions. The effect of service qualities (X1) and locations (X2) on customer other variables which not examined in this study.
Co-Authors Achsanul Nashir Hanuna Shafariah Syahrul Reza