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All Journal Journal of Educational, Health and Community Psychology Enrichment: Journal of Multidisciplinary Research and Development
Sholihah, Husna
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Humanities Economics, Econometrics & Finance Education Engineering Health Professions Public Health Social Sciences

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Inspiring the New Workforce: Transformational Leadership and Job Satisfaction as Drivers of Organizational Citizenship Behavior in Generation Z Civil Servants Diah Sofiah; Sholihah, Husna
Journal of Educational, Health and Community Psychology VOL 14 NO 1 MARCH 2025
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.vi.30716

Abstract

In 2023, Generation Z ASN (State Civil Apparatus) workers accounted for 6% of the workforce, totaling 268,920 employees. Previous research suggests that Generation Z holds different work values compared to earlier generations. These differences may lead Generation Z workers to be less inclined toward Organizational Citizenship Behavior (OCB), despite OCB being a crucial factor in organizational performance. This study aims to examine the OCB of Generation Z ASN workers and its relationship with Transformational Leadership, with Job Satisfaction as a mediating factor. The research involved 365 Generation Z ASN employees working in the Government of Province X, selected through purposive sampling. Data was collected using the OCB Scale, Transformational Leadership Scale, and Job Satisfaction Scale. The analysis was conducted using Partial Least Square – Structural Equation Modeling (PLS-SEM). The findings indicate that both Transformational Leadership and Job Satisfaction have a positive and significant impact on the OCB of Generation Z ASN employees. All proposed hypotheses were supported. These results highlight the critical role of Transformational Leadership and Job Satisfaction in enhancing OCB among Generation Z ASN workers.
Unlocking Gen Z Potential in Government Institutions: The Impact of Self-Efficacy and Job Satisfaction on Organizational Citizenship Behavior Sholihah, Husna; Sofiah, Diah; Ramadhani, Hetti Sari
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 1 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In 2024, Generation Z accounted for 8% of the total number of civil servants (ASN) in Indonesia, totaling 312,870 employees. Previous studies have indicated differences in work values between Generation Z and earlier generations. These differences may lead Generation Z employees to avoid engaging in Organizational Citizenship Behavior (OCB), even though OCB is a crucial indicator of organizational performance. This study aims to examine OCB among Generation Z civil servants, with self-efficacy as the predictor variable and job satisfaction as the mediating variable. The participants consisted of 302 Generation Z civil servants working in the provincial government of Region XYZ. A purposive sampling technique was used for participant selection. Data were collected using three instruments: an OCB scale, a self-efficacy scale, and a job satisfaction scale. Data were analyzed using the Partial Least Squares – Structural Equation Modeling (PLS-SEM) method. The results showed that both self-efficacy and job satisfaction had a positive and significant influence on OCB. All hypotheses in this study were supported. These findings highlight the important role of self-efficacy and job satisfaction in enhancing OCB among Generation Z civil servants.
Co-Authors Diah Sofiah Diah Sofiah, Diah Hetti Sari Ramadhani, Hetti Sari