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All Journal Best Journal of Administration and Management Lead Journal of Economy and Administration
Agus Cholik
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Best Journal of Administration and Management

 1 
The Influence of Organizational Culture on the Improvement of Health Services at Telaga Murni Public Health Center Donah Mulatsih; Agus Cholik; Anita Wijayanti; Sri Wahyuni; Sumantoro
Best Journal of Administration and Management Vol 3 No 2 (2024): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i2.229

Abstract

This study explores the influence of organizational culture on the improvement of health services at the Telagamurni Public Health Center. Using an explanatory survey method with a quantitative approach, the study analyzed data from 89 respondents selected through stratified random sampling. The findings reveal that organizational culture contributes 68.5% to the improvement of health service quality. The dimension of team orientation scored the highest, emphasizing the importance of collaboration in health services. Conversely, the aspects of innovation and risk-taking recorded the lowest scores, indicating the need for enhancements in organizational creativity and adaptability. Practical implications of these findings include strengthening training programs, developing integrated health information systems, and implementing digital transformation in health services.
Building Organizational Culture Through Digitalization of Technology Service Post Management in Improving the Performance of Alamanda 28 Technology Service Post, Bojong Rawalumbu Sub District Imansyah Abinda Firdaus; Agus Cholik; Muhammad Riksa Praba Haskara; Muhammad Ro'uuf Fadhillah; Ranty Purnamasari
Best Journal of Administration and Management Vol 3 No 2 (2024): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i2.234

Abstract

This study analyzes organizational culture in the implementation of digitalization of the management of the Alamanda 28 Technology Service Post (Posyantek), Bojongrawalumbu Village, to improve public service performance. Using a qualitative approach with a case study method, data was collected through in-depth interviews, participant observation, and documentation studies. The research results show that digitalization has succeeded in increasing operational efficiency, transparency and accountability, as well as user satisfaction. This transformation is supported by transformational leadership, a culture of continuous learning, and collaboration between human resources. However, challenges such as resistance to change, infrastructure limitations, and digital literacy still need to be addressed. This study recommends prioritizing strengthening human resources, technology infrastructure, and developing a culture of innovation for the sustainability of digital transformation. This research provides theoretical and practical contributions to the management of technology-based public services at the sub-district level.
Co-Authors Ahmad Kandias Bahaweres Alfiyani Dewi Rakadita Ami Setiasih Anita Wijayanti Anton Sujarwo Cendira, Lezildan Donah Mulatsih Firdaus, Imansyah Abinda Fitri Hapsari, Penny Hardiansyah Hidayanti, Mardiana Tri Joean Himawan Fadlani Sam Aldia Plg Muhammad Rifnaldi Muhammad Riksa Praba Haskara Muhammad Ro'uuf Fadhillah Nabiyil Anzal Diaswara Rahmat Heryanto, Rahmat Ranty Purnamasari Ratna Dewi Salsya Nuri Wafdah Sauqi Silvia Oktaviani Siti Humayroh Sri Wahyuni Sumantoro Sumarjono